First impression on entering the hotel was that the reception area was very dark and uninviting staff behind the desk did not seem helpful or happy.We did not receive a Thomsons welcome pack and there was no Thomsons information book in the travel advisors room. We were on the third floor and the lifts would not carry any more than two people but stated on the board inside the lift that it carried up to four people.For being all inclusive there was no shower gel, shampoo or shower cap in the bathroom, there was no bottles of drinking water in the fridge and when I asked in reception for some they told me to go to the bar down at the pool which was down five flights of stairs where I asked and was told that if I wanted any bottled water I would have to pay for it. The first night it rained and rain water came under the door from the balcony and was also on the inside of the window sill.As for the for the food there was not a great variety of choice. The only all inclusive bar was down three flights of stairs as the bar in the reception was not classed as all inclusive. The chairs around the pool were in a very dangerous condition (backs and arms broken) etc .Fruit in the pool bar was mouldy and not very appertizing.Access to the beach was closed as they were working on the beach Thomsons did not inform us before we went. During the day there was no all inclusive bar up near the indoor swimming pool. I think the Auramar needs to be updated and staffed with happier people. But the rest of our holiday was enjoyed to the full.
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- Also Known As:
- Auramar Beach Hotel Albufeira
- Aparthotel Auramar Albufeira
- Aparthotel Auramar Hotel Albufeira
- Auramar Beach Resort Albufeira, Portugal - Algarve