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Reviewed September 26, 2016

I'm sure this is a great option for families with kids but I don't think its the best choice for couples. The rooms are spacious and well appointed. I was not impressed by the food, especially the breakfast buffet. All in the food and rooms were over priced and I was expecting more.

Date of stay: August 2016
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank 368adriannaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, A Luxury Collection Resort, Algarve, responded to this reviewResponded September 30, 2016

Dear Guest,

Thank you for the time taken to express your impressions on Tripadvisor regarding your last stay with us.

We regret to learn that we didn’t meet your expectations and that your experience could have been much better. We are, actually, a family oriented resort but also much appreciated by couples without children.
We would like to invite you to visit us on other period of the year, when you will certainly be able to fully enjoy our resort. It will be our pleasure to assist when booking your next stay as well as welcoming you back.
Warm Regards,
Guest Relations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2016

Two Grandparents, four parents and two under three year olds have just had a wonderful holiday here.
The staff are so accomodating (hot water for bottles in the restaurant, cucumber sticks for teething babies) as well as there being swimming pools to please all the family and the hospitality continued onto the beach.
The complex is large and we didn't leave it for 6 days- the Pirate playground is super. There are cafes / restaurants/ bars to suit all the family who wish to eat together in the evening and more sophisticated places for the adults dining alone.
The hotel has been totally renovated since our last visit and is beautifully appointed.
the rooms were spacious and could accomodate cots easily and the accompanying baby paraphenalia.

Room tip: Don't choose rooms near area that hosts company events- noisy. However the Hotel management dealt with a problem in a professional manner.
Date of stay: September 2016
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Louise Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, A Luxury Collection Resort, Algarve, responded to this reviewResponded September 27, 2016

Dear Guest,

Since the hotel’s founding, we have looked to offer the best customer service possible.
It is with pleasure that we get to read comments from our returning guests, especially when we were able to meet the very high standards we aim to achieve.

Thank you so much for taking the time to share your kind words and please do let us know when your next visit to Algarve is planned as we would love for you to continue being our guest.

Kind regards,
The Pine Cliffs Guest Relations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2016 via mobile

What a lovely stay. Great room with ocean view and in the main hotel so close to all the amenities. Super champagne breakfast, private beach area down the cliff. What views, amazing pools, restaurants Cordage Cafe, Yakuza & the beach front one by Olivier all had yum food & excellent service. The hotel serenity spa was lovely and so was the salon. A special mention for the hair stylists, the property shuttle service drivers & the house keeping staff. Great place to come back to very soon!☺

Date of stay: September 2016
Trip type: Traveled with family
Thank Rashmi G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, A Luxury Collection Resort, Algarve, responded to this reviewResponded September 26, 2016

Dear Guest,

First of all, we would like to thank you for taking the time to share your incredible review regarding your stay at the Pine Cliffs Resort.

We are truly enchanted to learn that that our guests had an amazing time and were able to enjoy all the facilities that we have to offer. It certainly sounds that you have had a wonderful time here with us.

It will be our pleasure to welcome you for a future stay and we are at your entire disposal to assist you with a future reservation.

Best Regards,
The Guest Relations Team

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Reviewed September 23, 2016

I am an S P G gold guest as I am a regular visitor to Starwood Hotels.
On our arrival we were met by the guest relations team and shown to a
n absolutely wonderful room in the hotel where a welcome note bottle of wine and plate fruit were waiting .
The guest relations manager Manuela Malveiro always ensures that we are happy with everything . It is amazing that my family are recognised by the staff from the bell boys upwards and treated as friends which for a five star hotel is very unusual.
I often try to think of something I dont like at Pine Cliffs but to be honest there isnt anything. The facilities are first class the fitness centre/beach /swimming pools and hotel grounds.
I have read comments about the staff which I find hard to believe because my view is that if you ask for something the staff will always oblige. I can honestly say that this is the best hotel I have ever been to both with my wife and with my family
s

Room tip: garden or sea view
Date of stay: September 2016
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank matthewDerbyshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, A Luxury Collection Resort, Algarve, responded to this reviewResponded September 25, 2016

Dear Guest,

We would like to begin by thanking you for taking the time to write your wonderful review regarding your last stay at the Pine Cliffs Resort.

It is always a pleasure to know that you have chosen us once again to spend your holidays and we are exceptionally pleased to hear that your stay with us beyond expectations. Our resort team takes pride on making guests feel welcomed as friends and it is a great pleasure to see this mentioned in your review.

We hope you will continue to give us the pleasure of welcoming in the near future. Should you need any assistance or information, do not hesitate to contact our Guest Relations Team.

Warm Regards,
The Guest Relations Team

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Reviewed September 20, 2016

This is the best self sufficient resort we ever visited: perfect surroundings, spotless gardens, the spa, pool, beach access, personnel attitude, the food and the food choice...need I go on ??
Experience that life once in your life.

Room tip: rooms in the number 150 and up are quieter; on the 130 side, noise from neighbor hotel.
Date of stay: September 2016
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Lucien B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, A Luxury Collection Resort, Algarve, responded to this reviewResponded September 22, 2016

Dear Guest,

Thank you so much for sharing this glowing review with the Tripadvisor community regarding your recent stay with us!

We are exceptionally delighted with your kind words. We are honored to be one of the best resorts you have ever stayed in and we take great pride in not only meeting, but exceeding your expectations.

It was an absolute pleasure to receive you and we hope you will return to Pine Cliffs Resort again soon for another luxurious and relaxing experience.

Warm Regards,

The Guest Relations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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