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“Dream holiday location” 5 of 5 stars
Review of Pine Cliffs Ocean Suites

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Pine Cliffs Ocean Suites
5.0 of 5 Hotel   |   Pine Cliffs Resort | Praia da Falésia, Albufeira 8200-909, Portugal   |  
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Hotel amenities
Ranked #15 of 161 Hotels in Albufeira
Certificate of Excellence
Level Contributor
77 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
“Dream holiday location”
5 of 5 stars Reviewed July 18, 2014

Excellent location for a holiday trip. All what you need, restaurants, beaches, services. Breakfast is excellent, rooms are nice and well equiped. Personnel is very friendly and professional. A special remark for beach which is wonderfull.

Room Tip: Choose your holiday in August if you want to make a bath into the ocean
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
4 Thank Florin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Ocean Suites, responded to this review, July 22, 2014
Dear Guest,

Thank you so much for posting your feedback on TripAdvisor. It is very rewarding to receive your kind words regarding the location of our property as well as the facilities, beaches and services. We are happy to learn that you found everything you need at our property.
Your compliments on our associates are also highly appreciated and show us that our core values were maintained, as it should be.

Once again thank you very much for taken time to give us your feedback and for considered a dream holiday location, thank you for highlighting this point.

We look forward to taking care of you again here on our property.

Best Regards,

Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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965 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
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English first
New York
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed July 15, 2014 via mobile

Nearly the perfect place. Yes, you can find a few details that are not perfect, like an içe machine that was not working on our floor or, like somebody else said, you could hear a faint music from the distant hotel only on saturday night (nothing that could bother your sleep)... And the Piri-Piri restaurant where service is pretty messy. On the other hand the views, the beach, the pines and everything is just there to help you relax. One thing to mention: the golf course. Easy, very large fairways, no water obstacles and the people that assist are just the best. We will be back

Stayed July 2014, traveled with family
Helpful?
1 Thank tredueuno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Ocean Suites, responded to this review, July 22, 2014
Dear Guest,

We are delighted to know that you have enjoyed the stay with us and we are glad to know that our associates from the Golf Club were able to assist you.
We are happy to learn that the location of our property it was able to exceed your best expectations and thank you for your for posting on TripAdvisor, it is very important for us.
Your remarks regarding the Piri Piri restaurant were promptly shared with our Management Team for their consideration.
We do regret to learn that the ice machine on your floor was not working during your stay, now they are fixed but please accept our sincere apologies.

We hope to welcome you back on your next visit where an indigenous experience is waiting for you.

Kindly,

Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheshire, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed July 13, 2014 via mobile

Recently stayed here for one week with ten family members. It's our second visit & we will be definately returning next year! Stunning resort with extremely friendly, helpful, & very professional staff ...nothing is to much trouble for them. We stayed in two of the Residences and on arrival my family were promptly upgraded to a penthouse suite which was a very nice touch. My daughter in law was disappointed with the block she had been allocated but within hours reception had sorted out a new residence in the block we had requested when originally booked. You cannot fault the accomodation it's first class all the way. We found all the restaurants excellent and the standard of food and choice very high. We especially enjoyed the mirador bar in the evening got the most fantastic views from where you can watch the sunset The men played golf & were very impressed with the beautiful course while the ladies sampled the spa which was probably one of the best massages I have had Christopher was first class. I wouldn't hesitate in recommending this hotel to anyone with young families through to teenagers. If there is one fault & it's only a minor one there maybe should be some kind of evening entertainment going on for those children and parents that want it.

  • Stayed July 2014
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Diane H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Ocean Suites, responded to this review, July 22, 2014
Dear Guest,

We are glad to learn that you had a memorable and indigenous stay with us. Thank you very much for sharing your experience and for your kind compliments on our associates, facilities, golf and spa. It is pleasing to hear that our efforts to deliver a memorable service are well recognized and our core values were able to exceed your expectations.

We also would like to thank you for recommending our resort to other reviewers.

We do hope you come back to our Resort in the near future and we look forward to welcome you.

Best Regards,

Guest Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peebles, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 12, 2014

I have just returned from a 9 night holiday with my wife and my 10 year old daughter. We booked half board via Jet2 holidays.
First of all I must say that hotel, grounds and beach were absolutely stunning. It was a very relaxing holiday and came back refreshed. Was also impressed again with Jet2.
However there were a few faults to this hotel which will prevent us from returning. We have been lucky enough to have stayed in numerous 5 star complexes like this one around the Med and the canaries but this one fell short of others.
Main gripes.

Quality of food in buffet restaurants not very good. Food was always lukewarm and choice limited. Liked the O grill buffet as they cooked the meat/fish fresh.
Nothing to do in the evening. We were amazed to find out on the first night that there was not music/show on for all ages. We asked reception about what they had on for my 10 year old daughter and was told just the amusement arcade!
It seems that all families do is eat and retire to there rooms. It just meant we were back in the room a lot earlier than we expected.
Also, my daughter loves the pool but also likes to do other activities. There was a junior club but we had to pay extra for it. 7 euros/14 euros per activity. This was not explained in any websites so we were a bit disappointed. The club was Ok but very quiet. Sometimes she was the only one there!
Lastly, the prices of drinks. I do realise that you have to pay a premium when in 5 start hotels but did think it was just a bit too pricey. All that happens is I order less and buy more from the local supermarket.
I joined the Starwood Hotel club before I left which does gets you discount on some restaurants but not on drink. It is easy to do so I would recommend doing it.
Anyway, to summarise, a lovely, relaxing, clean hotel. We met some lovely families and had a great time but it just didn't provide the whole package for us. We will not be returning for this reason.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank CardronaSmiths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Ocean Suites, responded to this review, July 22, 2014
Dear Guest,

First of all we would like to thank you for having share your feelings about your experience on TripAdvisor.

We are happy to read your compliments regarding our hotel, grounds and beach. However, we do regret to learn that some aspects were not able to exceed your expectations. Your remarks were worth of our best attention and shared with the Management Team for their consideration and action and please accept our sincere apologies. Despite your disappointment, we hope that we are still allowed to welcome you back to our resort and we will make your next stay memorable.

Kind Regards,

Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 9, 2014

Set on cliffs overlooking the beach the location of this resort is just perfect. The resort is very huge with lovely gardens, play area for kids and golf course as well. It is extremely kid friendly with a huge play area for kids which includes mini golf as well. A mini train which shuttles within the resort is also a major attraction for the kids.But apart from the facilities & beauty of this place I must comment on the service levels offered- they are best we have got till date in Europe. The staff was extremely friendly and helpful- the food options within the resort were awesome and of course food was extremely tasty. We wanted veg options which weren't in the menu but they made it specially for us. Would definitely visit this place again and would recommend it to anyone wanting to visit Portugal.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
3 Thank Preeta1909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Ocean Suites, responded to this review, July 17, 2014
Dear Guest,

Thank you for posting your feedback on TripAdvisor, we are grateful for your recommendation.

We are delighted to learn that all aspects of your stay were enjoyable, particularly the service you received. We are thrilled with the amazing compliments on our associates and we are proud to learn we have exceeded your high expectations.

Thank you for the nice comments on the children facilities, the train shuttle and the food quality.

We are happy our chefs went the extra step to meet your requirements.

We hope to welcome you back to the Resort in the near future where further memorable experiences await.

Kindly,

Guest Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Solihull, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 8, 2014

The Sheraton Algarve will always be a must for me. It's a short flight from the UK and offers an almost instant feeling of relaxation and escapism. My daughter married there this year. She was looking down from her balcony in her wedding dress and a little girl looked up and pointed and said "there's a princess" and that's how everyone at Pine Cliffs made her feel. Everyone must stay here once in there lives, relax in the gardens, walk the long beach and lose yourself. Finish the day at the bar on the cliff and pinch yourself, it's real!

Room Tip: Lots of great rooms, not sure if the sea views are worth the extra cost
See more room tips
  • Stayed June 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank steveking57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Ocean Suites, responded to this review, July 17, 2014
Dear Guest,

We are so pleased to learn how much you enjoy staying in our Resort and we are enchanted and thankful for your outstanding feedback.

It was an honor for us to host your daughter’s wedding and we are delighted to learn we have been able to create a magic and romantic experience for her and her guests.

We would like to thank you for your recommendation and also your daughter for choosing our Hotel for such an important event and we look forward to welcome you back for more memorable family moments.

Sincerely yours,

Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlottesville, VA
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 1, 2014

We loved this property - perfect for kids. There was so much to do with the little ones and we had great accommodations. The view was on the parking lot but we had plenty of space to spread out (family of 5). Our dining experiences on the property were expensive and disappointing but we solved that by going into the town and had some great meals there. The staff was wonderful! Very helpful and professional.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank CzechCanadianChick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Ocean Suites, responded to this review, July 4, 2014
Dear Guest,

Thank you for sharing on TripAdvisor your kind remarks regarding your experience.
We are happy to know that you have enjoyed so much your stay with us and we would like to express our gratitude for the word on our associates.
Your feedback is highly appreciated.

We hope to welcome you back again soon!

Sincerely Yours,

Guest Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pine Cliffs Ocean Suites

Property: Pine Cliffs Ocean Suites
Address: Pine Cliffs Resort | Praia da Falésia, Albufeira 8200-909, Portugal
Phone Number:
Location: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Albufeira
#7 Romantic Hotel in Albufeira
#9 Spa Hotel in Albufeira
#12 On the Beach Hotel in Albufeira
#13 Luxury Hotel in Albufeira
#17 Family Hotel in Albufeira
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Pine Cliffs Ocean Suites 5*
Number of rooms: 217
Official Description (provided by the hotel):
Pine Cliffs Hotel, a Luxury Collection Resort, formerly known as Sheraton Algarve, offers recently renovated rooms, enhanced and extended dining options, and a brand new, 1000m2 Serenity Spa, The Art of Well Being. Pine Cliffs Hotel has a stunning cliff-top location above Portugal's longest beach, Praia da Falésia. All of the beautifully decorated rooms and suites at Pine Cliffs Hotel include in-room entertainment systems with LCD TVs. All rooms also include furnished balconies with garden or sea views. The resort features 5 tennis courts, a 9-hole golf course, a beach club and a mini golf. For children and teenagers, the Junior Club provides a variety of activities such as mini-golf and football. The property is a 1-hour drive from Faro International Airport. Free on-site car parking is available. ... more   less 
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Also Known As:
Sheraton Albufeira
Sheraton Algarve
Albufeira Sheraton
Pine Cliffs Ocean Suites Albufeira, Portugal - Algarve

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