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“Fabulous Hotel, fabulous staff!”

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Pine Cliffs Hotel, a Luxury Collection Resort
Ranked #15 of 154 Hotels in Albufeira
Certificate of Excellence
Sunderland, United Kingdom
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Fabulous Hotel, fabulous staff!”
Reviewed October 15, 2012

We have now been to this hotel 2 years running and we love it! The staff could not be more helpful or accomodating, the restaurants are all lovely and the sunbeds by the pools/on the grass are just so comfortable!

It is great for families (quite a few families there but somehow you rarely hear the children?), great kids club in main season and a great play area, pool and splash pool for them, or as an escape from family life for a few days, like we do!

The rooms are immaculate - we book the cheapest room (which are still really lovely and spacious, just less of a view), then if availability allows we upgrade to a bi level suite at a cheaper rate than pre booking it, with a bit of negotiating. You are taking a chance on availability but when we go in mid september it's been no problem. And the beds....the best sleep I get all year! Lovely toiletries aswell.

The resort is vast - I still loose my bearings around the place - with lots of cobbled paths and steps up to places. No problems for buggies but may not be suitable for anyone who has problems with walking distances/uneven ground/steps etc. Lots of restaurants, so you dont get bored with the food, but whilst some are at the centre of the resort, some are spread out around the edges of the resort. Starwood Preferred guests got discounts at some of the restaurants so remember to take your SPG members card!

For a relaxing start to the evening, the cliff top champagne bar is gorgeous, especially the Bloody Marys! It's very pretty when it gets dark and lit with candles.

The beach is great with plenty of sunbeds - not quite as comfortable as the pool ones due to being on the beach, but nice enough. The sea is very choppy with a very strong current - I wouldn't let my kids swim in it but fine for adults if they can swim!

However, the beach is reached by a lift but still quite a long stretch of deck boards and steps to get to it. Not bad on the way there but not the easiest getting back.

Overall though, this is a little bit of Heaven. I relax as soon as I walk through the doors - the staff are so chilled out whilst being very efficient. We just absolutely adore the place! Can't wait to get back!

  • Stayed September 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank josr6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, responded to this review, October 18, 2012
Dear Guest,
We are very pleased to learn how much you enjoyed your stay with us and that we were able to provide you with some relaxation moments.
Your kind comments about our associates and our Resort are greatly appreciated and we would like to thank you for your continued support.
Looking forward for your next visit to our resort.

Kind regards,
Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,178 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (192)
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English first
Toronto
Level 5 Contributor
71 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed October 10, 2012

Not sure why it’s 5-star, and certainly don’t understand why it’s part of Starwood’s Luxury Collection. My husband and I have stayed at other Luxury Collection-worthy hotels, and this hotel does not fit the bill. The service was robotic and without emotion (for me, service is critical!). As an SPG Gold member, I was supposed to get an “enhanced room” at check-in. That didn’t happen, but when we had issues with our room, we got an enhanced room within minutes.

Service aside, the property is nice. Pine trees everywhere – hence the name. It’s on a cliff, so you have to go down a set of stairs (or elevator), and then a pathway to get to the beach. There are some on-site restaurants, and 2 hotel-owned restaurants that are just at the edge of the property. They were pricy, so a good option is the grocery store across the street.

Happy travels.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suman514
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, responded to this review, October 18, 2012
Dear Guest,
We regret to learn that overall we were not able to meet your expectations and we would like to apologize for the issues experienced with some services during your recent stay.
At Starwood properties, we are continuously looking to improve our overall services and guest’s enjoyment, therefore we would like to invite you to discuss your comments further with us at the following e-mail address: 00199.algarveguestrelations@luxurycollection.com

Best regards,
Guest Relations Team
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Liverpool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 6, 2012

My husband and I have just returned from 8 night stay at Sheraton algarve and would recommend it to everyone young and old alike. We had a very spacious garden view room which was absolutely spotless. It had stunning cliff top views, beautiful gardens and a fantastic beach. The staff were extremely helpful and friendly nothing was too much trouble. We dined at the jar dim colonial restaurant most nights were the choice of food plentiful and most enjoyable.

Room Tip: We have only experienced garden view rooms
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ireneh66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, responded to this review, October 10, 2012
Dear Guest,

We are glad to learn that you have fully enjoyed your recent holiday at our resort and we would like to thank for you for your kind comments on the resort landscaping and facilities as well as our employees helpfulness and friendliness. Your comments are a great value to us and will keep us motivated to improve our level of services.
We hope to welcome you back in the near future.

Kind regards
Guest Relations Team
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Worthing, United Kingdom
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 25, 2012

We stayed at the Sheraton Pine Cliffs because our son and his fiancée, Inês, had their wedding there. Our experience of the hotel itself was excellent. Our experience of the wedding and the attention from the Sheraton staff was better than excellent. In the first instance, the Customer Relations Manager helped to improve my whole speech in Portuguese even though I only asked for clarification on a small point. Then the wedding overlooking the cliffs was idyllic and the fact that we were running late from the start was no problem at all. The food and the drinks being brought around were first class. The location of the wedding dinner (at a different part of the clifftop), its quality, presentation and timing was perfect. Someone left the table to look after a child in the middle of a course to find a hot replacement waiting when they returned. The disco on the beach started at midnight and went on till four. The staff could not have been more helpful or friendly. Again, the quality of the 'snacks' available were outstanding. The club music was the best I've encountered for a long time. I asked the staff what they would do when we left and was told they'd tidy up and then play some football while the sun came up. Perfect! Oh, and I really enjoyed the golf as well. Can't wait to go back.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, responded to this review, October 10, 2012
Dear Guest,

It is a great pleasure for us to know that your son’s wedding was excellent and that all guests and yourselves had a fantastic experience. We also would like to thank you for your feedback on our overall facilities and service, specially the Guest relations Supervisor which help you with your speach and all the employees that were able to provide a memorable wedding experience for your son and invitees.
We are looking to welcoming you back soon.

Best regards
Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon, Portugal
Level 6 Contributor
375 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed September 24, 2012

My wife and I decided to celebrate our 24th marriage anniversary in Algarve. We selected Sheraton hotel to spent a weekend. We paid for a regular room with sea view but as I am a Starwood Member we were upgraded to a suite room on the last floor. The room was perfect, the view magnificent. The hotel is locasted on the top of a cliff over one of the most beautiful beaches of the World - Praia da Falésia - and I have already saw a lot of tem. Peaceful gardens surrounding the nice hotel, swimming-pólos and several restaurants. We had dinner at The Pescador, it is more expansive but it pays off, it was just perfect, real fresco grilled fish and great wine. Staff is really kind. This is a special place to stay.

Room Tip: It is worthwhile to pau for a room with sea view
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tozepinto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, responded to this review, October 10, 2012
Dear Guest,

We are very happy to know that you have chosen our resort to celebrate your 24th wedding anniversary and that we have fully met your expectations in such a special weekend.
We would like to thank you for your nice comments on the resort facilities and our employee’s kindliness.
We are looking forward to welcome you back in the near future.

Kind regards
Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
16 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 19, 2012 via mobile

Great hotel in a lovely setting. Golf course is fantastic.

Service was always great and yes it is expensive but if the hotel went cheaper it would lose the up market feel about it.

If you want to eat cheaper there are some great family run restuarants outside the hotel with meals under €8 and a ali supermarket to buy drinks etc.

Great holiday

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoeyM17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, responded to this review, October 4, 2012
Dear Guest,

Thank you for your valuable comments regarding your recent stay with us and we are glad to learn that we were able to provide you with a most enjoyable stay.
Your remarks are very important to us as they help us to continue to improve our services and to create lifetime memories.
We noted your kind words on our golf course which are highly appreciated.

We look forward to welcoming you back again to our resort and best regards.

The Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey, UK
Level 6 Contributor
320 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
Reviewed September 17, 2012 via mobile

Our family of four had two Deluxe Sea View rooms in August. Good quality, comfortable beds, but aircon a bit un controllable. bathrooms slightly disappointing
Good breakfast buffet. Plenty of sunbeds around pool, but limited waiter service for drinks and food at poolside and in gardens. Service in outside areas a bit surly on occasion.
Beach nice and reasonable beach bar/ restaurant. Good lift down to beach. Nowhere near enough sun beds on beach, and very close together and no waiter service on beach.

Various restaurants on site, a grill, a Japanese, a pizza/Italian/Pacific Rim cafe, Piri Piri restaurant and fine dining. Best food was the Japanese, but unfortunately it suffered from being far too cool for its own good. All restaurants priced at international five star hotel prices, I.e. expensive. However this is not in reality a five star hotel in the sense that the Ritz or Georges V in Paris are, as it does not have the effortless service ethic they have. It's a good four star resort hotel and we enjoyed our stay. Ate out two nights, Vila Joya and Sao Gabriel, a two star and one star Michelin respectively. About 20 -25 mina taxi away. Sao Gabriel better

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jerseyman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, responded to this review, October 4, 2012
Dear Guest,

At Starwood properties we highly value your feedback which enables us to continuously improve our services and maintain the high standards of our Resort, having therefore, appreciated your valuable contribution on the Tripadvisor.
We apologize for the issues experienced in some services during your stay and we regret to learn that we did not met your expectations, as at the Sheraton Algarve & Pine Cliffs Resort all efforts are always made to ensure our guests’ satisfaction.

We look forward to welcoming you back again at our Resort.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pine Cliffs Hotel, a Luxury Collection Resort

Property: Pine Cliffs Hotel, a Luxury Collection Resort
Address: Praia da Falesia, Albufeira 8200-593, Portugal (Formerly Sheraton Algarve Hotel)
Phone Number:
Location: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Albufeira
#7 Romantic Hotel in Albufeira
#8 Spa Hotel in Albufeira
#11 On the Beach Hotel in Albufeira
#13 Luxury Hotel in Albufeira
#17 Family Hotel in Albufeira
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Pine Cliffs Hotel, a Luxury Collection Resort 5*
Number of rooms: 217
Official Description (provided by the hotel):
Pine Cliffs Hotel, a Luxury Collection Resort, formerly known as Sheraton Algarve, offers recently renovated rooms, enhanced and extended dining options, and a brand new, 1000m2 Serenity Spa, The Art of Well Being. Pine Cliffs Hotel has a stunning cliff-top location above Portugal's longest beach, Praia da Falésia. All of the beautifully decorated rooms and suites at Pine Cliffs Hotel include in-room entertainment systems with LCD TVs. All rooms also include furnished balconies with garden or sea views. The resort features 5 tennis courts, a 9-hole golf course, a beach club and a mini golf. For children and teenagers, the Junior Club provides a variety of activities such as mini-golf and football. The property is a 1-hour drive from Faro International Airport. Free on-site car parking is available. ... more   less 
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Also Known As:
Sheraton Albufeira
Sheraton Algarve
Albufeira Sheraton
Pine Cliffs Hotel, a Luxury Collection Resort Albufeira, Portugal - Algarve

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