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“Friendly staff but hotel not ready”
Review of Salgados Palace

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Salgados Palace
Ranked #27 of 154 Hotels in Albufeira
Certificate of Excellence
Reviewed July 21, 2013

We arrived 3 weeks after the hotel has been reopen (so we were told). First impression was very good. The hotel reception was very grand and the receptionist (sofia) was very welcoming and helpfully. She actually took us up to our room and gave us all the information we needed to find our way around the hotel and its facilities. The room (4th floor) seemed grand with amazing views of the pools, golf course and the sea from balcony. One criticism though, we didn't like the layout of the room with the sink (bad design, by the way) being outside the bathroom with no privacy. The room had twin bed, table and chairs, mini bar, kettle and cups, (only 2 bags of tea and sugar provided),safe, tv and Internet access (bring your own Ethernet cable) they were many tv reception issues and Internet was down quite a bit though wireless connection in lobby area was working. They were 2 extra large bathrobes &slippers provided and bathroom toiletries like shampoo, conditioner,body lotion, short cup, toothbrush and paste etc. there was no bath, only wet room and separate toilet which was ok for us. We booked breakfast with our stay which we found to be of low quality in choice, quality and quantity. The hot section was never hot and scrabbled eggs were soggy & cold. Not enough vegetable. Out of the 6 nights that we stayed we had dinner in the hotel 4 times and mostly because we were limited for choice. The hotel is located a fair distance from Albufaira (nearest town) a cab fare will set you back about €10 - €15 and the trip will take about 15-20 minutes. Although you are in a small resort with other hotels and residential houses, you need to know your options and this information was not available to us. The hotel 2nd restaurant was not open yet, so this option was not available to us. We ordered room service one of the nights as we didn't like the set daily dinner menu (only two choices every day) just to find out that there wasn't even a room service extension. You had to call reception and they got the kitchen to call you back to take the order. The food arrived cold, but we were too hungry to bother with complaining. The pool bar offered light meals till 6pm with no huge choice but food was tasty enough. One other option for nice food, though mainly sea food is the beach restaurant about 15-20 minute walk from the hotel. (By the way, there is no direct path to the beach from the hotel. One needs to walk through around the next door properties to reach the beach with no signs directing you) drinks in the bars are quite expensive ranging from €4for soft drinks to €7 or €8 for an alcoholic drink. The hotel has 2 adult pools and one for kids. The spa facilities will set you back €10 for use of indoor pool, sauna and jacuzzi which wasn't working, for some reasons. Treatments of course is extra and not cheap either. The gym facility was not available yet, nor the pool room. Entertainment consisted of a singer while you are having dinner and nothing else, so if you are looking for night life, this hotel is not for you, or you'll be spending your money and time travelling back and forth to Albufaira. The near by beach is beautiful, clean with loungers for hire - €7.5 each. Restaurant, kiosk, bathroom,Thai massage, Jet ski, pedal boats and more. Like I said before it's not suitable for anyone with mobility issues as its a bit of a walk from the hotel, especially on a hot day. FYI the nearest ATM is a couple of miles. Away from the hotel, so you either bring cash from home, wait till you visit the town to withdraw money, use your card in the hotel bars and restaurant or run a tab by charging to the room.The hotel was very clean and the rooms were done daily with change of towels etc. for some reason on our first day, one of the bathrobes was taken and not replaced, but it wasn't much of an issue as I brought one with me. Overall, we did enjoy our stay but for a 5 star hotel, they was too many things that were not quite enough, not to mention that too many facilities were not available as the hotel was obviously not ready to be opened.
The one thing we really want to praise is the reception staff who were very helpful, welcoming and friendly. Thank you to Sofia, Lilliana, Joel and Rui!

  • Stayed: July 2013, traveled as a couple
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9  Thank Gil V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed December 19, 2011

We had lovely rooms, enjoyed the pools and the easy access to the beautiful beaches...
Nice food...especially great choice for breakfast...

Pool rules about not swimming after certain hours a little odd - especially if it's a conference venue and people can't swim till later... perhaps rules could allow group swimming under own responsibility later in the evening...a pity not to enjoy those led lit waters that look so inviting

However:
Not very teenage friendly and our teenage children are well behaved and are always complimented on their behaviour. They were being judged against the behaviours of other children in the past without even being given a chance. Eventually staff thawed to them.

  • Stayed: May 2011, traveled on business
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2  Thank KathrynS477
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2011

Stayed with friends. Food is top drawer (although we counted only 16 people stayning!) good choices and varieties. 3 euros for a cup of hot water and a tea bag in the loung bar is a tad expensive! One of our party left a sweater in the restaurant never to be seen again. The Hotel staff did not show any enthusiasm to try and locate it.

  • Stayed: November 2011, traveled with friends
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1  Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 17, 2011

Hotel is in a quiet relaxing location & is ideal if not paradise for golfers, beach is 10 mins away and is really nice, the area surrounding the hotel doesnt have much to offer but its an easy commute to albufeira approx 15 mins away. the hotel rooms are stunning, large, clean and very comfortable beds (one of the best) and as for the shower, its a huge wet room with the most amazing shower ever. overall i enjoyed this hotel and would return, the only down side which let it down was the food especially at breakfast time it was always cold, evening meal was much better.

  • Stayed: October 2011, traveled as a couple
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2  Thank ianxx3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2011

Having read the reviews we decided to try this hotel anyway! The staff are fabulous! Great customer service for the duration of our stay & lovely attitude to our daughter. Fabulous beach near by. Salgardos golf club on the doorstep.
Food is good - breakfast fantastic!
Our suite was absolutely beautiful.

  • Stayed: October 2011
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2  Thank SLJ11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2011

Hotel was perfect for golf travellers and Salgados golf course is a great test for all standards of golfers. One problem is that there are no local shops or pharmacy and it's a good 15 mins (18 euros taxi) to Albufera, breakfast was not of a great standard, staff were polite and helpful, indoor pool was expensive to use, one of our party had a £500 iphone stolen from a member of staff and the duty manager was of very little help, we were sent into Albufera were the police spoke no English whatsoever.. best part of our visit was the comfort of the beds

  • Stayed: November 2011
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Thank tig3r_EFC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 8, 2011

Went first week in November2011.
Breakfast food was poor quality and mostly always cold.
Rooms were excellent standard. Pillows in particular where to die for!
Unfortunatly in our golf party of 16
One of us had a iPhone 4 stolen from his room while out for a meal one evening. Reported this to the hotel manager and was shown activity of card lock on door. And quite clearly a member of staff visited twice this evening while we was out.
Manager and police were not interested.
Bruno (staff member) enjoy!

  • Stayed: November 2011
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14  Thank Slimb0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Salgados Palace

Address: Herdade dos Salgados | Guia, Albufeira 8200-424, Portugal (Formerly Salgados Grande Hotel)
Location: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Albufeira
#17 On the Beach Hotel in Albufeira
#20 Luxury Hotel in Albufeira
Price Range: $112 - $391 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Salgados Palace 5*
Number of rooms: 228
Official Description (provided by the hotel):
The Salgados Palacel is located near Albufeira, between the golf and the beach, at Herdade dos Salgados. With majestic interiors, its design is contemporary, however cosy. Here, you will find plenty to spend your time. In the morning, walk along the Salgados Beach with the family or explore the Salgados Lagoon. Later in the day, lounge around one the 3 outdoor pools, before a massage in the magnificent SPA. By late afternoon, save some time for an aperitif in the Sunset Bar, whilst enjoying, in the horizon over the nature reserve, the spectacle of colours after which the bar was named, followed by dinner in one of our restaurants. The hotel, ideal for couples and families, has 228 accommodation units and features great facilities, as well as a modern Congress Centre. A place where design and comfort walk hand-in-hand, between the golf and the beach, this is truly the best of both worlds. ... more   less 
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Also Known As:
Cs Salgados Grande Hotel And Spa
Cs Salgados Grande Hotel Albufeira
Salgados Palace Albufeira, Portugal - Algarve

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