Thank you for taking the time to review our apartment. I was disappointed that the patio and balcony floors had been dirty when you arrived, but immediately that I heard about this I organised for the cleaners to go back and clean these for you. I also raised the issue of the air conditioning in the lounge not working for you, but our key holder assured me that when they clean the apartment and change the bedding etc., they have the air conditioning units running to ensure that they are working for the next guests. I can only assume that perhaps you had not set the mode correctly (?). At the beginning of the season I did check all the chairs, and enjoyed a glass of wine while sitting on them and have the pictures to proof it!, so I am not sure what has happened to them in the meantime, but I will certainly investigate whether they need replacing now. Finally, I am sorry that an inaccessible bulb had blown, but I believe that with the number of lights in the apartment, there should not have been a major issue – these things do happen, and without a ladder I guess that the cleaner could not have replaced the bulb either.