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“Excellent Holiday”

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Hotel Apartamento Cerro Mar Garden
Certificate of Excellence
Ipswich, United Kingdom
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Excellent Holiday”
Reviewed August 14, 2012

We visited the Cerro Mar Garden Hotel in July and stayed on a self-catering basis, in 2 bedroom apartment. The rooms are excellent very well equipped, with washing machine, dish-washer, full size hob and oven, fridge-freezer, 2 bathrooms and a TV in lounge picked up BBC and ITV which was handy for keeping up to date with the Olympics. Apartment had a balcony with sea views, note some on higher floors have larger balconies!

There is a large LIDL supermarket 5-10 walk away for all the basics, but many small supermarkets in old town and another just across the road which is more expensive than most. Old town 5mins walk away but down approx. 100 steps, steps not a problem at night but when hot in middle of day can be a bit of a challenge. They do run a bus from hotel, but only every two hours with 7 seats. There are many reasonably priced restaurants, our favourites being the beach basket for excellent seafood and there is a very good value tourist menu at Adega Dom Pipas (just of main street to tunnel). The beach is very nice with a breeze every day and very reasonably priced water sports are available.

Only negative points, is there were some noisy guests who came back between 2-5am who made a lot of noise in corridors, often banging on doors and one night someone rang our door bell at 5am. Also there are not enough sunbeds, so if you want a bed get down to the pool by 9am. The reception staff will remove towels of you ask them, as many guests tend to reserve a beds then go for breakfast.

Overall do not let negative points put you off, as we would not hesitate in recommending this accommodation or resort, it was a truly relaxing excellent holiday.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (206)
Date | Rating
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English first
Bristol, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 8, 2012

On arrival we were very pleased with the spacious apartment but our holiday was ruined by lack of security at the hotel. Our apartment was burgled on the 3rd evening of our stay and the security box plus contents removed as well as possessions including clothes, toiletries, mobile phone and medication which were in the apartment. Entry was made through the front door and not via the 3rd floor balcony doors. Hotel staff were most unhelpful and no apology or assistance was offered. The rest of our holiday was spent arranging new passports, seeking medical advice and getting money transferred from England.However our thanks must go to our Thomson's Rep who was extremely helpful.

Stayed June 2012, traveled as a couple
Helpful?
7 Thank Lesley E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wolverhampton, England, United Kingdom
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 27, 2012

Just returned from a 2 week stay in July 2012 and this place is amazing. We stayed half board and travelled with Thomson. We stayed in a 1 bedroom apartment(room 215).
I read the reports on here and thought I might not enjoy it but my wife and I both fell in love with the hotel, the staff and Albufeira.
Upon arrival at about 1pm on Sunday 8th July the rep on our coach said that the rooms may not be ready until about 3, but to our surprise it was ready and so was all the rooms for fellow travellers. The checkin was quick and surprisingly enjoyable as all the reception staff are friendly and most talk really good English which was good as me and my wife do not speak a word of Portugese.
There is a lift from reception up one floor where you then walk through the garden to the apartment block. Here there are 2 lifts so you never have to wait long for one or there are also the stairs.
The apartment comprised of the bedroom with ample wardrobe storage for the 2 of us and also plenty of draw space. The beds were comfortable but the pillows were slightly lumpy but i have no doubt would of been changed if we had asked. The kitchen area was fully equipped with a fridge,cooker, freezer, washing machine, dish washer, coffee maker, kettle and all the usual kitchen utensils and plates cups etc. For us this was an added extra as we were staying half board and didnt really use it to be honest. The seating area comprised of a bed settee and chair, dining table and 4 chairs, tv with channels of most nationalities. Then the balcony which was the full width of the two rooms and had an outside table and 4 chairs and a place to hang out your wet items of clothes. Our balcony looked out over a garden which was landscaped on top of the restaurant roof and so we had a lovely view and were not overlooked. Also both the living part and the bedroom were equipped with airconditioning units that were both remote controlled and could be set independently.
The maid service does go on till about 5pm most days so the room may not be serviced till later on in the day than you used to, but it is always spotless once its done.
The buffet breakfast in a morning runs for 2 hours(8 till 10) and does get a little repetative but the food is all of a high standard and temperatures of hot food is frequently checked. Waiter service is ace as and I will hit on this more later.
Evening Meal(7 till 10), the buffet meal choice is a little limited but is also of a high quality. You have a choice of soup of the day, salads, hot meals and desserts. You may struggle with food choices for younger children. you dine in an a la carte restaurant so the surroundings are very nice and the tables are all set when you are seated. You pay for the drinks and the wine is a little dearer than in the town but at the end of the day your on holiday. The waiting staff are all really friendly and i can only say that the people who thought they were unfriendly were probably like that to them. So from the young lady over them all, Marcia, then Daniel, Tiago, Marisa, Bogdan and Andre you were all fantastic. After a couple of nights they all remembered which table we preferred and what drinks we liked so made the experience more enjoyable. The restaurant caters for both the buffet diners and a la carte diners but while we were their never really got that busy.
There is no evening entertainment to speak of in the hotel to speak of, as the town is so close and there are literally hundreds of retaurants and bars there, but there is a bar open till 1am everynight. Kareoke is on on a monday and live music one other night a week. Once again this bar is quiet with most people opting to go down town. Anusca the cocktail maker is working here most nights of the week and is a very friendly young lady and nothing is to much trouble. We were drinking Mojitos one night and she wouldnt make us any more as the mint was not up to scratch. So she made us one of her own cocktails and said if you dont like I will make you something else free of charge. We were in the bar till 1-30 one night drinking with a young family and although Anusca had a friend waiting to take her out that night on the infamous strip, she never once tried to make us leave the bar for her to close. Great customer satisfaction is what all the staff strive for.
The pool in the gardens is like a free form pool and is no deeper than 1.5m. There is also a smaller childrens pool and an indoor pool in the spa which we didnt use.
The sunbeds are in a little short supply and if your not down early you may struggle to find one. But at about 10am if you dont have one and there are towels on some beds, pop along to reception and mention it. Anna and one of the maids will come along and remove towels off the beds for you as there is a sign in reception telling you that they cannot be reserved, so be warned.
The hotel is situated almost on top of a hill and you have to walk the famous steps down to the square. We counted 98 steps so it could be a little tricky if your a little less mobile or have young kids in pushchairs. But there are plenty of taxis around and are reasonably cheap. Also be careful of high heel shoes ladies as the pavements are cobbled stoned and not the flattest.
For self caterers the Lidl is about a 15 minute walk away and has a taxi rank on the carpark for you if you dont want to walk back.
All in all this hotel is fabulous and at some point in the future we shall holiday here again and I would reccommend it to all.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Nick J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stoke on Trent
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 27, 2012

We visited this hotel in July 2012 and specifically chose it for the spacious apartments as we have four children. We had 2 bedrooms and bathrooms and 3 balconies, the extra space was great for a large family like ours. On arrival we were overjoyed with the room and the spectacular views of the sea and pool. However, we quickly realised there was a problem with ants! The kitchen and bathrooms were infested so each night when we came in and every morning we had to clean them all up. Reception said they would sort it but never did so we ended up buying our own insect repellant from the local Lidl and sorting it ourselves! Our kids loved the large pool, but there was nowhere near enough sunbeds for a full hotel. If you hadn't saved a sunbed by 8am the only other option was putting your towels on the grass, which was very uncomfortable. We only tried the food options once but preferred to eat in the old town as there was lots more choice. Great atmosphere in the old town for both families and couples. Our kids were disappointed with the hotel as the bowling was broken and had been for some time. There were 3 computers for internet access but 2 of those were broken for the duration of our stay so it was a struggle to get on the internet and if you did it was 5 euro an hour! Not great for a four star hotel. However our main problem with this hotel was the noise. Thomson holidays describe it as a family hotel but it was 50% full of German/Scandinavian teenagers who go out at midnight and return at 5am waking everyone up. We complained to reception as our whole family was woken up at 5am every day for 8 days of an 11 day holiday...nothing was done though. Being so tired all the time spoiled what should have been a relaxing family holiday. All in all, lovely modern apartments in a great location, but don't go in high season if you want some sleep!

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank spencer1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
myllykoski
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 19, 2012 via mobile

visited cerro mar garden may 2011. We are family of 5. We stayed in 2 bedroom apartment with halfboard. Room was very spacious with side sea view. There is small kitchen with all nessesery equipment and even washing machine. Cleaning was ok too.

Meals were very good. One of the best buffetmeals we've had. Selection is not very huge but quality of food was good. Allways find something good to eat. Waiters weren't too friendly but still ok.

Pool area is good size for the size of the hotel. Nice pool and enough sunbeds. You have ware swimmingcap in inside pool and the staff don't remind you friendly about that.

Hotel is situated up on a hill just above old town. There's short stroll down to old town if you use very steep steps. There is also courtesy bus from hotel to old town.

We had great time at cerro mar garden and can recommend it to all.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kari P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 17, 2012

The place looks great. Clean, great appartment with many facilities. Great kitchen, big with dishwasher, washing machine.

We had a great view on albufeira and the ocean.

We only are not satisfied with the pool area. There are never sunbeds available. People use to throw their towel on it and just leave it there. They told us its not allowed, so i expected it wouldnt happen, but the staff doesnt seem to care.
Also there are always people playing with balls in the pool. 2 people use half of the pool with there hard balls and dont care about anyone. Impossible to swim or relax like this. Also there are signs its not allowed ballgames. Nobody cares so i would say, please remove those guests who dont respect the rules.

And also why they allow to have people from other buildings to use the pool? Its overcrowded :(

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sportgirl79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Forest
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 14, 2012

We spent one week at the beginning of July in this lovely hotel (2 adults, one 15 year old and one 16 year old). The staff were all very pleasant and polite. We had a 2 bedroomed apartment which was very spacious and comfortable. The kitchen had everything necessary including a dishwasher. We went half board - the food was lovely, but there was meat in nearly every dish so if you are a vegetarian they will cook an alternative for you. The beach is walking distance down a lot of steps and through the old town. The old town has a great atmosphere with many bars and restaurants, live music in a lot of the bars, and was very family friendly. We would definitely return to this hotel, but maybe go self catering next time so that we can try out all the local restaurants.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HappyholsNewForest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Apartamento Cerro Mar Garden

Property: Hotel Apartamento Cerro Mar Garden
Address: Rua Antonio Aleixo, Albufeira 8200-091, Portugal
Location: Portugal > Algarve > Faro District > Albufeira
Amenities:
Fitness Center with Gym / Workout Room Restaurant Swimming Pool
Hotel Style:
Ranked #5 of 127 Specialty Lodging in Albufeira
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Apartamento Cerro Mar Garden 4*
Number of rooms: 83
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Also Known As:
Hotel Apartamento Cerro Mar Garden Albufeira, Portugal - Algarve

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