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“Our experience” 4 of 5 stars
Review of Hotel Apartamento Forte Do Vale

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Hotel Apartamento Forte Do Vale
5.0 of 5 Condominium   |   Rua Dunfermline, Albufeira 8200-278, Portugal   |  
Hotel amenities
Ranked #12 of 118 Specialty Lodging in Albufeira
Leicestershire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Our experience”
4 of 5 stars Reviewed July 26, 2014

We stayed here for 9 days,in July our experience of the hotel was very good in its location and services.We found the reception staff to be polite and proffessional.The hotel is ideal for families with the size of room you get and you get everything you need from dishwasher through to a washing machine.We stayed in room 110 great position facing the pool.Our 1 fault is the beds as already mentioned by others they are rock hard and the pillows lumpy.We did not try the food so we cannot comment and the bar is expensive.Location wise it is a 10 minute walk to the strip and the same to the beach,old town is around 20 minutes away.There is a fantastic bakery only 5 mins away and large supermarket around 10 mins away

  • Stayed July 2014, traveled with family
    • 1 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
3 Thank Roger890
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petchey L, Manager at Hotel Apartamento Forte Do Vale, responded to this review, July 29, 2014
Dear Guest,

Thank you very much for your comments after your stay at our Forte do Vale hotel.

We are pleased to read that you enjoyed your stay with us and apologize the faults encountered which are being reviewed by management.

We wish to welcome you back very soon in the near future.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (277)
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English first
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 22, 2014 via mobile

We had a great time at this hotel! Went for a long weekend and were amazed by the infrastructure and the hotel conditions. 5 star service and always keen to help with whatever we require or need.

Strongly recommend to others and also it was great to know that they are part of MGM group which known worldwide.
Thanks a lot and we will return soon!

Stayed July 2014, traveled with friends
Helpful?
2 Thank Parth K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petchey L, Manager at Hotel Apartamento Forte Do Vale, responded to this review, July 23, 2014
Dear Guest,

Thank you for the wonderful review.

We are so glad you found us to be above average and recommendation worthy.

We can assure that your comments will not only motivate the team but also encourage them to maintain and improve on the service to all our future guests.

We look forward to welcoming you again in the near future.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Oslo, Norway
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed July 20, 2014

We really liked this hotel a lot better than the sisterhotel Club Praia de Oura. Sooo much better.
Rooms, sunbeds, atmosphere - everything was better. Not so close to the beach though.

The free Shuttle bus "every 15 min" between sisterhotels and downtown area somehow always seemed to not go whenever we wanted to use it, either "the bus only goes in the other direction during these hours" or "the schedule has a couple of hours break during the mid day". Luckily we had rented a car so we managed anyway. But the bus turned out to be useless to us.

Stayed July 2014, traveled with family
Helpful?
2 Thank A_Waldemar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petchey L, Manager at Hotel Apartamento Forte Do Vale, responded to this review, July 22, 2014
Dear Guest,

Thank you for the positive comments.

We are pleased you enjoyed your stay with us and are sorry you did not find the free bus shuttle to be of any use to you as most guests enjoy the ride on this bus.

We hope that you will visit us soon and give us the opportunity once again to serve you in the near future.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed July 19, 2014

Just back from a 10 day hol in these apartments. One of the best places I've ever been in. We were in a one bedroom apartment which was spotless modern and bright.
Cleaners were in every day except Sunday. Staff at reception very helpful and friendly. Had no trouble connecting to the hotel wifi. Location great with a 10 min walk to strip but there is a free hotel bus that runs up to 10.30 if your not feeling energetic. Beach is quite near. The hill going up and down to beach is quite steep but manageable. Beds are quite hard and pillows are a bit lumpy but hey it didn't keep us awake and anyway you can't expect home from home when your away and little things like that are just petty things that don't spoil a holiday for most people. Pool area is clean but like most places in July very hard to get sunbed but as we only went there one day it didn't bother us as we prefer the beach. Only had one quick drink in hotel bar which was expensive. Some of the rooms were facing out on to a busy road but the room numbers 304 to 314 on the second floor are beside the main entrance of hotel but even though buses and taxis pull up there it's not annoying and you can watch people coming and going.
At night we had the doors closed with the air conditioning on so you can't hear anything anyway.
Would recommend this hotel and in my opinion it is a five star hotel. Never ate in restaurant so I'm afraid I can't comment on this.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
2 Thank alsba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petchey L, Manager at Hotel Apartamento Forte Do Vale, responded to this review, July 23, 2014
Dear Guest,

Thank you for your review regarding your stay at our hotel.

We have read your comments about the hotel and we greatly appreciate that you took the time to write them as our guests’ satisfaction is our main priority.

We look forward to welcoming you again in the near future.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed July 16, 2014

I'm pretty sure that when we booked this hotel, it had a 4 star rating. Therefore we were really pleased to see 5 stars above the reception entrance when we arrived for our 9 night stay in Albufeira. Now a lot of this review is going to seem negative, and that's a shame because the Forte Do Vale has a lot going for it; A great location, very spacious rooms with fully kitted out kitchen, and a free bus service to its sister hotels. However, it is far from 5 star by our experience, and this is why I have rated it only 'average'.
Our 1st doubts arose on checking in. Our flight was quite late, and we arrived at the hotel at around 11pm. The reception area was quite dimly lit, and we weren't greeted by a receptionist, but by the night security guard. I had emailed the hotel a couple of weeks before our holiday requesting a room on the upper floors (as was recommended by previous reviewers), and the reply I got was quite promising. However, we were allocated a room on the ground floor (114), and after some trouble trying to use the key to our room, we decided it would be pointless trying to get a room change until the morning. As it turned out, we were very pleased with the room as it looked out over the pool area, and on the same level.It also benefitted from the afternoon/evening sun.
Other annoyances that belie the hotels 5 star rating were; We didn't get a visit from the room cleaners for the first 2 days. We arrived on a Tuesday evening, but the cleaners didn't clean our apartment until Friday. Also, thoughout our 9 night stay the bedsheets were never changed. In the bathroom you will find complimentary items such as a tiny bar of soap, a sachet of shower gel, shampoo etc. These were never replenished when used.
The beds have concrete matresses, and the pillows filled with some lumpy material.
The pool area is nicely set out, but you will find that a lot of the sun-loungers are broken. You will also find that the rule of NOT placing towels on sun-loungers to reserve them is also broken. We saw lots of people placing towels on the loungers at 8 or 9 oclock, and then didn't use them until mid afternoon.
One thing that is definately 5-star is the bar prices. 4 euro for a pint of lager. Little wonder that the hotel bar was almost empty most nights with zero atmosphere.
I really hope that if you have booked at the Forte Do Vale, you have not paid 5-star prices. In my opinion it is somewhere between a 3 and 4 star accomodation.

Room Tip: Room 114-116 are on the pool side and have afternoon sun.
See more room tips
  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Service
Helpful?
2 Thank YouFUMS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Muthu_Hotels, General Manager at Hotel Apartamento Forte Do Vale, responded to this review, January 27, 2015
Dear Guest,

Thank you for your comments about our hotel and we greatly appreciate that you took the time to write them.

We strive everyday to ensure that our guests have a wonderful service during their stay and we apologize for any inconvenience you may have experienced.

With regards to the washing machine this issue has been addressed with respective department to ensure that this situation is avoided in the future.

We apologise for any inconvenience and hope you will give us the opportunity of serving you again in the future.

Kind regards,
Ashish Gosain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barnstaple, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 16, 2014

Very pleasant and spacious apartment and friendly and efficient staff both in reception and the domestic staff. Attractive pool area and terrace. Take a handful of dishwasher and/or washing machine tablets if you think you might use the machines in the apartment. I found the ground floor (with thr exception of the reception area, rather soul-less and we made little use of the bar or restaurant, partly because of the wide range of alternative eateries and bars a short stroll around the hotel.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
1 Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Muthu_Hotels, General Manager at Hotel Apartamento Forte Do Vale, responded to this review, March 3, 2015
Dear Guest,

We are pleased you enjoyed your stay with us and that we provided great customer service.

Your comments regarding your feeling to the reception area have been taken has been passed to the respective department for review.

We look forward to welcoming you back Forte do Vale.

Kind regards,
Ashish Gosain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 8, 2014

Just got back from a great week stay at Forte Do Vale. The hotel is lovely, rooms very spacious and cleaned every day apart from Sunday. Reception staff were very friendly and helpful. Great location 10min to strip and 15min to old town about 5euro for taxi either way. Pool area big and spacious. Free WIFI is really good too!

A few bad points- the sunbed situation is ridiculous, i went down at 9.20am and couldnt find one most beds had towels on but no one came till after lunch time sometimes 3pm!! One day i seen around 8 guests coming down and not able to get a sunbed. Alot of them are also broke this really needs to be addressed as i felt it let the hotel down.
Yes the beds were a little hard but i like that and slept really well.

I would reccommend the hotel and would return hopefully to find the situation with the sunbeds sorted!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank GarnerE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Muthu_Hotels, General Manager at Hotel Apartamento Forte Do Vale, responded to this review, March 3, 2015
Dear Guest,

Thank you for spending your time to give us a kind feedback on your recent stay.

It’s pleasing that your remarked the perfect location of our hotel and that you noticed our friendly and helpful staff. We have passed this on to our employees. We are also pleased that you find us recommendation worthy.

Regarding the sunbeds, this is a worldwide problem, however we will endeavour to do our best to resolve this issue.

We are looking forward to your return visit and hope we once again prove our high standard of hospitality.

Kind regards,
Ashish Gosain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Apartamento Forte Do Vale

Property: Hotel Apartamento Forte Do Vale
Address: Rua Dunfermline, Albufeira 8200-278, Portugal
Location: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #12 of 118 Specialty Lodging in Albufeira
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hotel Apartamento Forte Do Vale 5*
Number of rooms: 125
Reservation Options:
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Also Known As:
Forte Do Vale Hotel Albufeira
Hotel Apartamento Forte Do Vale Albufeira, Portugal - Algarve

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