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“Terrible experience”

White Water Spur Steak Ranch
More restaurant details
Restaurant details
Good for: Local cuisine
Dining options: Breakfast, Dinner, Delivery
Description: Spoil your family & eat out at White Water Spur. We are the best steakhouse & burger restaurant in Hartbeespoort. Bring along your kids for some great tasting food & dessert from our famous Spur menu.
Reviewed June 8, 2019 via mobile

During my boys' birthday party my eldest got hurt after he fell from the highest level of the jungle gym. This because staff did not ensure that the side covers are properly secured. He leaned against the plastic 'wall' and fell head first. Terrible to think that a restaurant known for entertaining children allows for incidents like this to happen. Staff response was terrible and we hardly received any assistance.

Date of visit: June 2019
Thank Marli d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spur_Steak_Ranches, Guest Relations Manager at White Water Spur Steak Ranch, responded to this reviewResponded June 11, 2019

Dear Marli d,

Thank you for taking the time to review White Water Spur family restaurant. We incredibly are sorry to read that this was your experience.

We would appreciate the opportunity to get in touch with you directly to discuss your review. Please email us your contact details along with a copy of your review to customer-care@spur.co.za.

Kind regards,
Spur Steak Ranches

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a reviewReviews (27)
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1 - 5 of 27 reviews

Reviewed January 16, 2019

American style diner where you can have burgers/ribs, etc. Large kids pla area inside so the kids can play while you eat. Service is very fast and staff friendly. It was someones birthday while we were there and all staff come out to sing - nice touch.

Date of visit: January 2019
Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spur_Steak_Ranches, Guest Relations Manager at White Water Spur Steak Ranch, responded to this reviewResponded January 22, 2019

Hi Michael P,

Thank you for your great review of White Water Spur family restaurant. We are always looking to serve up a wonderful Spur experience - glad you enjoyed it.

Pop in again soon.

Kind regards,
Spur Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2018 via mobile

-We popped in for ice cream - but discovered their machine was out of action.
No problem - they went and found ice-cream elsewhere for us.
Typical Spur approach to being a family resteraunt.
Will always return.

Date of visit: October 2018
Thank 100brentw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spur_Steak_Ranches, Guest Relations Manager at White Water Spur Steak Ranch, responded to this reviewResponded October 4, 2018

Dear Brent W,

Thank you for taking the time to review White Water Spur family restaurant. We appreciate your feedback and hope to see you again soon.

Kind regards,
Spur Steak Ranch

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2018 via mobile

Went here for a night out and found the food brilliant, we both had chicken wings and steak and there wasn’t a crumb left on the plates because it was so good

Date of visit: September 2018
Thank siansmith55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spur_Steak_Ranches, Guest Relations Manager at White Water Spur Steak Ranch, responded to this reviewResponded September 13, 2018

Hi siansmith55,

Thanks so much for taking the time to send us your feedback. We're so happy to read that your food was a hit!

Pop in soon to enjoy the great taste of Spur.

Kind regards,
Spur Steak Ranches

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2018

The waiter greeted us with care, took us to a quite place where we enjoyed our food so much. The food was cooked t perfection and he kept on checking us if we were still okay. This was one of the greatest service we received.

Date of visit: July 2018
    • Value
    • Service
    • Food
Thank Tshepo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spur_Steak_Ranches, Guest Relations Manager at White Water Spur Steak Ranch, responded to this reviewResponded August 20, 2018

Hi Tshepo,

Thank you for your feedback. We are always looking to serve up a great Spur experience with good food & service - glad you enjoyed it.

We look forward to welcoming you back again, soon!

Warm regards,
Spur Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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