We found this unit of the Pomeroy chain to be considerably below the standards set by other units of this chain.
I will start at the beginning! and will apoligize if it seems that I am rambling on or being a "princess" but there are certain standards that we have become accustomed to this falls extremely short!
Apon arrival with my spouse and our small dog we were told that there would be a fee of $25 for the dog, Thats fine. We asked to be on the third floor in a room we had been in before and were told there was none available.
We proceed to go to our room on the first floor, First thing we did was check out the bed (which is the most important part of the room) right away we noticed there was two large holes right through the bed cover! One had been previously sewn and was ripping through again, The other was actually a burn mark! (We are in a non smoking room by the way!) Next I checked to see if the pillows were at least the same great quailty pillows I have come to love from the pomeroy.... Nope they were extremely lumpy and overused!
Next I proceeded to set up my laptop on the desk, I went to turn on the lamp and it did not work, So I took the lightbulb out of another lamp that I figured we would not need right away and put it in the lamp on the desk, Nothing..... Hmm? so I changed the plug in and it worked this is where I relized that I can either plug in my laptop I need for bussiness purposes or I could plug in the lamp? Not both! Because only one out of the two plugs in the wall socket by the desk worked, So I moved the T.V away from the wall in search of another plug, Yay! there was one free socket! LOL So I solved that little problem... Now on to the next!
I figured I should go check out the exercise room which I try to use everyday while satying at the pomeroy! the Gym is usually pretty good with the Pomeroy Hotels, Not this one! The T.V on the wall is about 13" big and makes horrible screeching noises instead of sound! I figured okay I don't need the T.V right? I proceeded to have my daily workout when I was finished I relized there was NO disenfectant to be found!? ( This seems very unsanitary to me how bout you?) and also there was no place to put the used sweaty towels? There was a pile of three or four on the floor! :(
Next I went down to the spa which I was really hoping would soothe my aching muscles.... Just to find out that the Spa was the same temperature as the pool? and the jets do not work! (yes I turned on the timer).
So I proceeded to go back to our room and have a hot shower! Only to relize more problems! the faucet is actually falling of the wall! The plate that is around the showerehead is hanging off the wall. Same thing by the dirty toilet! (see pics)
So after I had my shower I went to turn on the fireplace ( I figured this was a nice feature to have) And it does not work! I tryed the switches on the fireplace its self the remote control and also the switch on the wall! And it would not turn on!
At this point I went to the front desk with a list of 8 things wrong in out room alone!
The front desk lady would not even listen to what I had to say! And continually gave me excuses why things were the way there were! And not once apoligized for any inconvience that we are having! And actually wanted to charge us more money to have two people in the room and not just one? I asked to be moved to another room and was told that the hotel was fulland even if there was another room we would have to pay a fee for the carpets to be steam cleaned because we have a dog! ( by the way the dog has been in a kennel this whole time) With no choice of another hotel to go to we had to stay here so around 11:00pm I went outside with the dog and relized that the parking lot was not even full! 24 vehicles to be exact! How is there No Vacancy?
I decided I would try to have the best sleep I could despite the circumstances, This is when I relized that the A.C/Heater that is right beside the bed makes a horrible noise everytime it kicks in! OMG! I had the worst sleep ever!
In the morning we were awoken by the chambermaid offering to change the shabby bed cover, We were not even dressed yet! and were not comfortable inviting her in to do this right now and sent her away, 10mins later there was another knock at the door! I proceeded to answer it with a robe on, It was the Maitenance man! Seeing that I was not clothed yet still proceeded to ask if he could come in and "Fix" things!? I found this very innapropriate!!! (I am not a plumber or a maitenance man but I do know it is going to take more than a few hours to fix everything wrong in this room!) We sent him away.
At this point I was still in hopes that maybe they would move us to another room, My spouse talked to the manager and to say the least we are still in the same crappy room and nothing has changed! and no apology! We actually owe more money! $10 a night for two people in the room!?
Mr.Pomeroy's picture is hanging by the front desk, Well, Mr. Pomeroy, the price you're being paid for your name is the price for which you have now sold your reputation....
This was the worst experience I have ever had while staying with the Pomeroy Hotel chain! Very dissapointed with everything especially the staff!
