It's the 2nd time we have visited this pub, and the first was exactly the same as this time!
It was a sunny Sunday when we visited but as a manager myself I know how vital it is to watch the weather reports and staff accordingly, and as this is 2nd time with the same problem I really can't make excuses for them.
We had to clear stuff off a table to sit down, we had to wait a while at the bar to be served, we were then told it would be 1hr30 mins for food. I used a voucher I was sent online and it caused absolute chaos. The cashier had to get the manager and it took about 15 minutes for him to do it, neither of them really spoke to me during this wait, let alone informing the rest of the people waiting to be served what was going on. There was only 1 person serving at first aswell but after 10 minutes someone else appeared and served but this manager had no concern for service, speed or quality of it. And then he dissappeared again. Like it was not his problem.
The cashier offered minimal service, no pleasantries or smiles.
I asked for a receipt (after watching the shambles of trying to place the order I wanted to make sure everything was right) and that took another 5-10minutes, it wouldn't let her print it and someone else from the Dishwash had a go. (she had a copy in her hand but the manager wanted it, I guess because of the discount, so eventually she went to the manager and came back and gave me the receipt)
Our food came quite quickly however but when he brought it out he just said our table number and cos it was so much quicker than they said and didn't look like we expected we said no it can't be ours, they insisted it was our table number and eventually he said what it was and we realised it was ours. I suggest the servers say what the dishes are when they bring them to the table, how else are we to know who the plates belongs to?
Anyway the bad service continued when we wanted to order pudding and we had to go ask where if was after 30 mins (and people that ordered after us got there mains.) it then appeared quickly.
It's just such a shame that such a georgous pub with such lovely surroundings and amazing food is soo poorly staffed and obviously badly managed.
I would return however in hope the staffing issues would be resolved but if ur in a rush don't bother.
Ps. they did have a board asking for people to apply for jobs, so hopefully it won't be so bad soon but I do doubt it is just due to staff as NONE of the staff we interacted with showed good customer service.
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