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“Another Good Stay”
Review of New-Astoria Hotel

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New-Astoria Hotel
Ranked #25 of 47 Hotels in Ostend
Cardiff UK
Level Contributor
643 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 344 helpful votes
“Another Good Stay”
Reviewed July 13, 2014

We stayed here again for the third time on a Leisuretime Coach Holiday. It is of a good standard for a 2 star hotel, very clean with good service. Meals are basic and good no complaints about standard. This time we had seconds of the soup but no seconds of the main course as we had on previous visits.

We emailed in advance and had a room suitable for us with walking difficulties, we did see a guest in a wheelchair. There are 2 lifts to all floors.

The hotel is central and well placed to access the seafront, shops and only a walk to the Coast Tram and Railway Station, There are no day excursions in Ostend that we could find. Ypres is about 2 hours by train with a good service. Most places are accessible by train or tram plus a lot to do in Ostend using a Ostend Pass for attractions.

  • Stayed July 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
4 Thank Brian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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348 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
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English first
Hull,East Yorkshire,England
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed July 13, 2014

just returned from hotel on fri 11th july stayed 4 nights - 5 days with national coaches, nice hotel rated as a2 star but should be a 3 star i think, all the meals was very good staff even asked if you want seconds, we was in room 504 quite small and the bathroom was really small, we asked to change rooms the receptionist was abrupt and asked why we wanted to move , in the end we were moved to room 210 which was a really large room , so dont hesitate to be moved, overall the hotel was very good, would i stay here again i certainly would

Room Tip: ask what size the room is before you decide to unpack
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  • Stayed July 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank biffbett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 2, 2014

The rooms here seem to vary greatly. We were in room 212, which was very roomy with a good sized bathroom ( with shower over a bath). But the windows looked out onto an "internal" fire escape - fitted between our room and the next - which went up to the sixth floor so that very little daylight came into the room, and of course there was no view. We kept the curtains closed all the time, otherwise the room across the fire-escape could look into ours! As the fire escape went up to the sixth floor I assume that there will be 12 rooms in a similar situation. I did ask for a different room but was told that none were available - although two hours later we saw another coach party just arriving, so if we had known we may have made more fuss and been offered another room.
However, as we were out most of the day, and only there for 4 nights, we made the best of it! The food was good, both at breakfast and the evening meal. And the hotel is in a good position - the seafront just minutes away in one direction and the main shopping area is very close in another. Rooms do not have tea-making facilties but we took a travel kettle for morning tea. The driver said that we should not drink the water from the tap, so we went to the local Spar supermarket and bought large bottles - much cheaper than the hotel.
We were on a National Holidays tour to World War 1 Battlefields and the tour was very good. But there was not enough time to see all that the Ypres Cloth Hall museum offered - you could easily spend a whole afternoon there. If you have a free day you can get a train to Bruges - just 10 minutes away on a train that goes on to Antwerp.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorks
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed June 10, 2014

Went with National Holidays, should have known what to expect.
Plus points...Hotel in good location, sheets and towels clean and it had BBC1. Free wifi..but
The hotel is Art Deco and has cracks in wall which let in damp. Our friends had a room that smelled so much of damp they had to buy an air freshened spray. The corridor on floor five stank of trench foot, we held our breath as we walked along the corridor. The bathroom was dated, old lino and cracked tiles, carpet had stains on it.
The food was barely adequate, eg two slices of beef, tinned mushy veg and always potatoes in one guise or another. Soup watery but always offered more. We were never offered more or alternatives for anything else. If it was not for the buffet salad we would have starved. Dessert ice cream, frozen profiteroles or tinned fruit with squirts cream. Food always served in glass bowls to help yourself and share with strangers on your fixed table. Breakfast was ok for continental, staff were friendly but only saw receptionist on day we arrived. This is really run on a shoestring
This hotel must only cater for coach parties.
I will never travel with NH again unless the hotel is a known chain or has good Tripadvisor reviews.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank d b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Bristol, United Kingdom
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed June 7, 2014

Second time at this hotel on a coach trip with Majestic. Coincidentally, we had the same room as last time (404) - a front facing room on 4th floor which was big enough for a short stay. All areas clean, especially dining room. Food adequate and the staff will always get you something else if you don't like what's on offer. All the staff are lovely and really helpful. Our holiday included accommodation, DB&B with free drinks (except spirits) on three nights. We were given a tour of the WWII cemeteries and some of the battlefields around Ypres and had an excellent, knowledgeable guide for this part of the trip. Enough time in Ypres for a meal and left after the last post. Also included, trip to Bruges and Ghent but if you don't want to go on all of the trips the hotel is right beside the main shopping street which leads down to the marina. Ostend has a beautiful beach and promenade - just go up the gentle slope opposite the hotel, or you can walk to the station and take a tram or even a train to Brussels for the day! A really good location. One thing I don't agree with, the hotel charges a supplement for a single room but as there is only enough room for a single bed I don't think this warrants it. Yes, there are minus points in the hotel but for the money they aren't worth mentioning - but just ask if you need anything sorted! We would go there again but would likely ring to ask for the same room the week before we travel.

Room Tip: Ask for room ending in 4-7 (we had 404 so presumably 304, 504 same size) as these are at the front a...
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MaureenW673
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 5, 2014

Nice and good location. Hotel not far from shopping area and beach. Rooms a bit small but clean except shower area was too difficult to take a shower. Breakfast and dinner not too bad. Should get 2 and a half stars for New-Astoria Hotel.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank duangmanchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middlesbrough, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 1, 2014

We went to Ostend and stayed at the New Astoria with National Holidays on a Great War getaeway. What we payed for the trip and what we got was more than acceptable . It was moving seeing the true extent of WW1 on the Somme and Ypres and been at the Last Post at the Menin Gate . We had guides on these trips who could tell you stories about their families from the war which made it special . This is the 4th time we have stayed at the New Astoria . We had a large room as there was 3 of us and more than enough wardrobe space . The bathroom was rather small but was acceptable . The toilet lid came off , we reported it and was sorted by the time we got back . Food is basic but edible and if you want seconds , you just ask .When we were there it was a bank holiday and there was a regatta type event on .. Fresh food stalls , music , Navy things and boat trips out .This hotel is central to the town and prom . We hired bikes and rode for miles along the prom, an enjoyable day . This hotel is basic but serves us well . We have booked to go for New Year and hope it as enjoyable as previous years .

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank chriseasby2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about New-Astoria Hotel

Property: New-Astoria Hotel
Address: Van Iseghemlaan 38a, Ostend 8400, Belgium
Location: Belgium > Flanders > West Flanders Province > Ostend
Amenities:
Bar / Lounge Free Breakfast Restaurant
Hotel Style:
Ranked #25 of 47 Hotels in Ostend
Price Range (Based on Average Rates): $
Hotel Class:2 star — New-Astoria Hotel 2*
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Also Known As:
New Astoria Hotel
New Astoria Ostende

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