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“BEER FEST.” 3 of 5 bubbles
Review of New-Astoria Hotel

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New-Astoria Hotel
Ranked #26 of 47 Hotels in Ostend
Cross Hands, Wales, United Kingdom
Level Contributor
51 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“BEER FEST.”
3 of 5 bubbles Reviewed October 16, 2013

Have stayed here last year, the service is average, the breakfast is continental, evening meal is a bit bland but plenty. Rooms are clean and I must say the beds are very comfy great shower into a bath. Bar is opened until 12midnight, with a DJ one night and on the other 2 nights they had a singer playing an organ. Very central to everything..

Room Tip: We stayed in room 2011 plenty of room and quiet.
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  • Stayed October 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Pam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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346 reviews from our community

Traveler rating
    42
    96
    107
    54
    47
See reviews for
55
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (115)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Any
English first
Cardiff
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed October 13, 2013 via mobile

We had a 5 day break with leisure time cardiff. The location of the hotel is great, close to the beach and to the centre and all amenities. The public areas of the hotel are very good, and have been updated, the food is also good. The rooms how ever are in need of upgrading, I know you are only in the room for a short time. Our room was small and not very bright. But overall we had a good time, and would go back,
we met some nice people, and had a good laugh.

  • Stayed October 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank cardiffboy62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed October 9, 2013

We have just returned from a 4 day trip organised by Majestic tours. What an ideally situated hotel! About 200 metres from the beach and a similar distance from the shops etc.
Everywhere is on nearly flat ground in Ostend, except a slight slope to the beach area.
The food at the hotel is really quite good.
Continental breakfast The usual choice of cereals. A good selection of bread and rolls. There is cheese, meats and boiled eggs. Also fruit and yogurts.
There is a set evening meal at 6.30 pm. Guests sit at tables for 6 persons. Starters is soup or salad. The waiter then brings the fish or meat of the day on a large plate accompanied with dishfuls of potatoes and vegetables. Always plenty to go around, and second helpings for those that so wish! You are given a choice of the dessert of the day or cheese and biscuits.
Meals were served quickly and efficiently. I will give credit to the waiters who besides being efficient were always very polite and pleasant.
Evening entertainment was an organist, and for the first night a singer. Drinks were included in our tour package from 8.30 pm. We found the barman to be very good.
We had a double room - 204 - overlooking the main road. A bit noisy at night, but not a big problem. The room however was very cramped, as was the bathroom. Having said that, the room was clean with a good bed, linen and towels. A good TV with BBC and ITV channels. No coffee or tea making facilities.
Both lifts were working in the hotel. Very old fashioned - but they worked! This is important as you have to take your own cases to and from your room and you could be on the 4th floor!
Another good point about this hotel is that the coach can stop right outside the entrance. Very convenient.
Many guests at the hotel were on repeat visits. We hope to return ourselves in the near future.
To summarise - This is a clean, well organised, and efficiently run hotel. The situation for a few days holiday couldn't be better. Ideal for trips to Brugge, Ghent, Brussels etc.

Room Tip: A room larger than 204 in the front of the hotel.
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  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank FarmerExeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed October 2, 2013

We have just returned from a trip to this hotel with National holidays. The hotel was fine not as bad as some of the reviews. The rooms facing the front are better and beds were comfy. The salad bar/breakfast bar is a bit of a bottle neck. Situated right beside a table where guests have to eat and very cramped. This would put you of using it as everyone was almost standing on top of one another just to get some salad. There was an hours free bar in the evening and Oh boy was the bar man grumpy, his attitude alone would put me off going back there. I asked for a cola and once i got it found out it was pepsi, i cant drink pepsi and he refused to give me another drink till i drank the pepsi and handed over an empty glass now come on if i dont like it how can i drink it. My husband had to take back his empty beer glass and have it refilled Nope he did not wash them just refilled it, and he never cracked a smile the full time we were there. I am a customer service manager and if he worked for me he would be sacked. overall it was an ok break for the price you pay but dont expect a smile or good service from the grumpy barman. He is Not a good advertisment for your hotel.

Room Tip: get a room facing the front
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank el k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huddersfield
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed September 30, 2013

Just returned from the New Astoria on a National Holiday tour. This was our 4th stay at this hotel with National Holidays and having read the other reviews I can appreciate other peoples views. We have always had a pleasant stay and on this occasion got one of the smaller rooms, but it was clean with fresh towels every day and the beds are clean and comfortable The hotel is not as run down as some reviews state, the lifts are outdated I agree and the corridors are not half as bad as some reviews say.The evening meal is a set menu for coach parties, soup or salad for a starter, meat and 2 veg and a dessert or cheese and biscuits and they come round with second helpings, you also get a glass of wine. The food is basic but it is quite edible and plentiful, if you want better then book independently and pay for the A-La Carte menu. You do share a table with other people from your coach party which is your table for your stay.The staff are friendly and very helpful and if the weather is bad there are plenty places in Ostend to look round rather than being miserable in the hotel. We have stayed in worse 3 star hotels in the U.K and we will be going again next year to this hotel with National holidays. The coach tour operators offer bargain breaks so don't expect 4 star hotels, we find this hotel o.k and have never been disappointed here.

Room Tip: Front facing rooms are the best
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Jeff G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed September 15, 2013

We decided to try Caledonian Travel for a trip to Ostend. I wish we had taken on board the reviews and not gone ahead. Our room was cramped and had half-swing doors for the bathroom!!! The food was ok and the staff very pleasant but this did not compensate for the run down state of the hotel. We looked at the sister hotel nearby and it was just as bad. Beginning to accept that the bus tours have not done their homework regarding hotels. On speaking to other people they say the same. I have spent hours on laptop checking out all over Britain and come to the same conclusion There was one but lo and behold it was cancelled because lack of interest!!!!!!!!!!!! Forget about the NEW Astoria if thinking about going to Ostend. The weather was awful so was more or less stuck in hotel.

Room Tip: I wouldn't recommend any!!
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  • Stayed August 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Audrey G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Bridgend, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed August 31, 2013

the hotel is very hit or miss. We stayed here during the week and asked for a room with a balcony. There were only two of us and yet we were given a balcony family room which made our stay very comfortable. Some people did have a few horror stories of tiny rooms that they had paid single supplements for and were not really big for one person. Also people had the swinging doors on the bathroom doors. We were lucky. the bathroom was small and the shower wasn't great but we did have a comfortable stay. We travelled as part of a coach group and we had to sit on the same table for dinner with others from the coach trip. The food was ok, nothing amazing but edible and saved us a lot of money, even if it was served rather early for me at 6.30. The hotel is ideally situated for Ostend. There are plenty of bars and restaurants within easy walking distance, you can walk to most of the sights and the train station. The beach is at the end of the road. staff were generally helpful, and the waiter staff in there restaurant are lovely.

Room Tip: room 406 is a family room, and I believe 206, 306, 506 are also family rooms. If only two of you tra...
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  • Stayed August 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank Sarah80_22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about New-Astoria Hotel

Property: New-Astoria Hotel
Address: Van Iseghemlaan 38a, Ostend 8400, Belgium
Location: Belgium > Flanders > West Flanders Province > Ostend
Amenities:
Bar / Lounge Free Breakfast Restaurant
Hotel Style:
Ranked #26 of 47 Hotels in Ostend
Price Range (Based on Average Rates): $
Hotel Class:2 star — New-Astoria Hotel 2*
Reservation Options:
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Also Known As:
New Astoria Hotel
New Astoria Ostende

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