The lady that greeted our party was friendly and helpful.
The apartment was clean and all amenities you would expect from a self catering unit was provided.

It says it sleeps 7 and at a push it does but if you want to be comfortable I suggest no more than five people total. We were four adults and three children and it was very cramped. The master bedroom is a standard double and the second room is a tiny box room with bunk beds and an infants cot.

It's located on the outskirts of the Ostend residential area and you need to take public transport or take a car to get to the main part of the town. It's about a fifteen minute walk from the beach. A supermarket is located on the other side of the street which is super convenient and there's a small bistro located there too which serves simple fair.

All in all clean and functional apartment but too small to comfortably house 7 people.

We stayed at Ter Lo in June. The apartment is set in a quiet residential area, with the bus stop and supermarket directly opposite and the tram stop at the end of the road. The dunes and sandy beach are easily accessed within a 5 minute walk. The apartment is nicely set out, and well serviced with a washer/dryer, dishwasher, oven, toaster, coffee machine, towels and linen and step stools in the bathroom for children to access the sink. The owner provided us with clear directions ahead of our arrival. The entire booking process was very simple, the owner's English is excellent, and we met with the agent to receive the keys as planned. It's a great base to travel around from and our deposit monies were returned promptly.

Travelled with my husband, his parents and our 14 months and 2 month old babies. The house is complete with everything you could possibly need to entertain all of us - enough plates, cutleries, fridge/freezers, satellite tv, children's toys etc The beach is 10 minutes walk and the beach itself is nice and sandy. There is also a playground nearby though better suited for older children. Super handy supermarket in front of the place and safe and free parking. We didn't go out wandering to the town. The owners were very good at keeping contact (both emails since we booked right to the week of leaving) and we were greeted by Serge who helped us to bring things up into the apartment. Highly highly recommended.