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Reviews (283)
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Reviewed January 5, 2017

Hotel relatively correct at first impression.
Situation good, slant opposite the Casino and near of the sea front (parallel road behind the sea promenade).
We got a room at third floor, "see side", we could see a little bit of the sea through the passage leading to the sea front promenade.
Room was clean, standard equipped.
Bathroom also clean and standard equipped.
Breakfast is standard, however little choice of warm food (only powder omelette and small Frankfurt Wurst, no bacon, beans, mash potatoes, etc...) and some hard pre-cooked "boiled eggs".
All these are positive points.

However:

1. When the next room to ours was eventually occupied, the communication door between the two rooms appeared to be absolutely not soundproof/isolated and everything which was said by the people in that room could be dinsticly heard in ours! So vice-versa I would imagine and as confirmed the next morning by the lady occupying that room together with her daughter.
2. In the bathroom, there was no shower curtain over the bathtube, which resulted in a fairly messy wet floor in front of the bathtube, after showering. This remark, we saw eventually, was already appearing in other reviews of same place, but the hotel's management doesn't seem to have "got" the message!
3. When going to sleep, matrasses (twin bed principle) were obviously not enough comfortable, hard due to over-usage and need to be replaced.
4. We rent a garage place, situated at about 300m from the hotel at a price of 20€/day, thus 40€ for the two nights, when asking to settle the costs before departing, reception refused payment by BANCONTACT, and accepted only CASH or international Credit Card! For a pretended 3*** hotel, this is not client friendly in our opinion. Not everybody holds a VISA Card or American Express Card or Master Card!

Room Tip: Third floor room "sea side" are relative ok. However neighbour room's communication door is not sound proof. Wifi only for ONE person/room.
  • Stayed: January 2017, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank b737bbj2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2016

at the very center of the city and 100 from the north sea, this 3 star hotel is excellent, also the breakfast , count euro 160 per night for two, breakfast included, the service was done by people who are not flemish, but can speak it , english is no problem

  • Stayed: August 2016, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Guido R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 25, 2016 via mobile

The Imperial hotel is in a fantastic location in Ostende just minutes walk to the beach or many shops, pubs and restaurants. We spent two nights here with our young daughter the room was clean and comfortable. The breakfast had lots of choice and all nice and freshly made.
We were on floor 6 and you sometimes had to wait a long time for the lift usually mornings.
We are still missing 'snuggly bear' that my daughter left in her bed at the hotel but he was never found ...keep your eyes open for a pink bear if you visit lol....definitely recommend and will stay here again.

Stayed: July 2016, traveled with family
Thank joanne w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 25, 2016 via mobile

An absolutely shocking place to stay at not even reasonable prices, over £100 per night to sleep in a single bed on top of a plastic sheet , really hot and sweaty and very noisy from the street outside!
The bath was 4 foot long so I could not sit in it being six foot tall, the shower was at tap level with nowhere to hang it and no shower screen!
No tea or coffee making facilities in the room and a very dark and dingy room.
The lift was so old it took ages to arrive and only one lift for the whole hotel.
Avoid this disgusting place like the plague !
Top tip don't stay here go elsewhere

Stayed: July 2016, traveled on business
1  Thank Clive J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 17, 2016

Stayed for 2 nights, a short break with friends. Public areas are good, the breakfast room is ok, but avoid at busy times. The breakfast was below average, with poor quality products. The tea and juice were fine. The rooms, were painted in the most awful and depressing colour I have ever seen in an hotel room, dated furniture, with no comfy seats, the bed was comfortable, and luckily I had a room facing out onto the main street, which had a large bathroom (room 44) my friends did not fair so well on the 2nd floor rooms 27 & 28 these had tiny bathrooms and were dark and dingy. We stayed here because Ostend was full, it was a bank holiday weekend.

  • Stayed: May 2016, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank dixiefitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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