We used to live in Bruges and visited this place 2 or 3 times in the past. The food was always good, just as the service. Very romantic setting with a nice atmosphere.
Last week we make a reservation at 8.30, and arrived at 8.45. Even though we were already 15 minutes late, the place was full. They first asked us to just wait for 5 more minutes, which we did, standing in the entrance with our jackets still on. Few minutes later a couple left, so we expected to get their table. But actually the waiter came up to us and said: "Can you maybe just go out again and return in 15 minutes? Then your table will be ready."
I can imagine that some nights are busy and things don't go as fast as they expected. But to send us back outside (during winter, it was about 2°C) when the table was free? That's just rude. They should be more considerate when accepting reservations for a second shift or install a waiting area.
It is too bad, because now we refuse going there again, eventhough we really liked the place and the food...