I had a room with view on the garden. Room and bathroom were very clean. I didn't like the carpet in the room because of allergy. Toiletries: quite a few and a very good brand (L'Occitane en Provence). Minibar was ridiculously expensive (3.50€ for a small bottle of water) i went to the nightshop to get a 2 ltr bottle at 2 €. This kind of hotel (5*) should offer a free bottle of water. Also there were no coffee or tea making facilities which was disappointing. The bed was good however the pillows were way too thick. Woke up in the middle of the night with neck pain. Switched my pillow with a smaller, decorative pillow. Free laptop safe however not suitable for 17 inch laptop. I appreciated that the windows could open. Staff was very friendly however my person checking me in was very young and unexperienced because she didn't give me a full explanation where the restaurant was, timing of breakfast etc. Whilst the person next to her checking in my colleague did. Luckily i could pick up some info.
I was there wirh 7 colleagues and we had booked a meeting room for a 2 day meeting. The meetingroom became very hot although airco was constantly on. The room had big windows capturing sun as of noon so warming up the room. Staff was so friendly to provide us with a fan. We had 2 lunches at the hotel. Small portions of a la carte menu but was very good. We also had 2 coffebreaks and that was very well done: coffee, juices, fruit, sweets, actimel. A real treat! All served in the beautiful garden. The breakfast was great. Although less clear that it was served in 2 areas. bread, cheese, meat etc was served in the seating area whilst the rest of the splendid breakfast was served elsewhere. Luckily my colleagues found out before I arrived. There was a lot of choice. Really very nice. We had drinks at the bar before going for dinner and service was top! We asked for a restaurant recommendation. Hotel took care of the booking of the resto. It was a very good choice (Brasserie Raymond). Meeting room was very well organized (2 flipcharts, screen, projector, writing pads, pens, water) After our coffee break on day 2 staff had put chocolates as a farewell gift in the meeting room. Nice! Staff was very flexible too. Due to time constraint we asked to serve the dessert after lunch in the meeting room. No issues at all.
Proximity to city centre is a big advantage. Parking in the garage is pretty expensive.
- Official Description (provided by the hotel):
- Hotel Dukes' Palace, former residence of the Burgundian aristocracy, is the perfect location in the heart of UNESCO World Heritage city of Bruges. The 110 rooms, of which 18 suites and 5 family rooms, are all unique and combine contemporary comfort with authentic elegance of the 15th century. The 3000 m² garden, the terrace, the bar and beautiful lounges are the ideal place to enjoy. You can relax in The Spa with sauna, hammam and gym. The hotel also features a spacious garage. ... more less
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- Also Known As:
- Kempinski Hotel Dukes Palace
- Kempinski Hotel Bruges