This was a lovely hotel to stay in. Decorated in a traditional manner and clean with very helpful staff. This is a very central hotel, close to the main square, shopping, and rivers if you wish to take a boat tour around Bruges - which in itself is a fabulous city. Great for shoe and bag shopping ladies! Hotel is excellent for being able to pop back and deposit your purchases so your arms don't get tired!
Staff here are all excellent (although there's always one!), very pleasant, I would recommend booking in for the breakfast - there is such a wide selection of foods: a selection of fresh juices, breads, pastries, cooked breakfast, cereals, fruit, yoghurt, cold meats, cheeses, and who could complain about a glass of bubbly and Belgian chocolate for breakfast! (White, milk and dark!). Breakfast is served until 1100 hrs at the weekend which is nice - although we were told (along with some other guests it transpired) 1130hrs - as such we arrived down just after 1100 hrs to find them starting to clear up. The female servers were excellent, especially Tina, however the waiter 'Paul' was less than courteous and basically lifted the food from in front of us, making it blatantly obvious that he was displeased at out 'lateness', by tutting loudly and dramatic gestures of looking at his watch (despite the fact that we were not the only ones told 1130 hrs and it was not our fault). Personally, aside from the money paid, I do not expect to be treated like a naughty child by some jumped up waiter because he has made his mind up about why we are 'late' for breakfast, and treated in such a judgemental manner by any member if staff - especially when they don't even bother to find out why you are 'late'. Rant over!
Parking is an extra €25 per 24 hours but it is secure and they will have your car brought up upon request when you are leaving. I don't know how much it is per partial 24 hr stay as we didn't get the car out from we arrived until we were leaving.
All in all, an excellent place to stay, very comfortable and very well kept, the chambermaids do an excellent job and your room is great for some r&r if you need it. Also from the first day I couldn't get booked into the spa for 3 days at a reasonable hour which was a bit disappointing.
Just don't be 'late' for breakfast!
- Official Description (provided by the hotel):
- Hotel Dukes' Palace, former residence of the Burgundian aristocracy, is the perfect location in the heart of UNESCO World Heritage city of Bruges. The 110 rooms, of which 18 suites and 5 family rooms, are all unique and combine contemporary comfort with authentic elegance of the 15th century. The 3000 m² garden, the terrace, the bar and beautiful lounges are the ideal place to enjoy. You can relax in The Spa with sauna, hammam and gym. The hotel also features a spacious garage. ... more less
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- Also Known As:
- Kempinski Hotel Dukes Palace
- Kempinski Hotel Bruges