This is the only 5 star hotel in the area, right in the city center of Bruges. Spotted the place several months ago when staying at the Prinsenhof right next door, which in hindsight is a far better hotel. Was impressed by the old building (which is stunning) and the (superior) rooms that are very large and beautifully decorated (see pictures).
So far for the good news. Check in was poorly managed by an uninterested youngster, trying to answer the phone and deal with customers at the same time. Found out then that the hotel no longer belongs to the Kempinski group since July 1st. Stayed for 1 night and woke up around 5am due to noise in the corridor. Shower was unpleasant due to water turning hot and then cold again. Unconvincing apology at check-out by another youngster who was new in the hotel. Service falls below expectations and hence returned disappointed.
- Official Description (provided by the hotel):
- Hotel Dukes' Palace, former residence of the Burgundian aristocracy, is the perfect location in the heart of UNESCO World Heritage city of Bruges. The 110 rooms, of which 18 suites and 5 family rooms, are all unique and combine contemporary comfort with authentic elegance of the 15th century. The 3000 m² garden, the terrace, the bar and beautiful lounges are the ideal place to enjoy. You can relax in The Spa with sauna, hammam and gym. The hotel also features a spacious garage. ... more less
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- Also Known As:
- Kempinski Hotel Dukes Palace
- Kempinski Hotel Bruges