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“Efficient service, convenient location”

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Hotel Dukes' Palace Bruges
Ranked #13 of 97 Hotels in Bruges
Certificate of Excellence
Dubai, United Arab Emirates
Level 4 Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Efficient service, convenient location”
Reviewed November 17, 2012

Very comfortable beds. Great that windows open to a pretty courtyard. Lovely old home of a duchess, the hotel is relatively small and quaint. I did feel the bathroom did not match the richness of the rest of the hotel. High quality amenities becoming of a Kempinski

  • Stayed November 2012, traveled on business
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Helpful?
Thank Cstuart1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,677 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (408)
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London, United Kingdom
Level 5 Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed November 14, 2012

Visited for a long weekend as a couple. It's fair to say that the Dukes Palace is an absolutely stunning place with tons of history. The decor is excellent and it has all of the little things you may (or may not) expect from a 5* hotel (e.g. high quality umbrellas, free water and chocolates delivered randomly to the door, interconnected sound system to multiple rooms etc).

The service when we first arrived was fine, but the lady behind the desk was quite cold in comparison to what we would expect here. We were asked if we needed help with our luggage, which I declined, but I would have preferred that the concierge insisted.

When we reached the room (a Deluxe Room), we were extremely surprised at how spacious it was. Everything was in it's place and we were really pleased. However, because of the time of year, the hotel was extremely empty and in the real world, I would have expected a complimentary upgrade. At one point, I heard there was only 8 rooms occupied in the whole hotel, so it wouldn't have hurt to boost us into a more prestigious room. Regardless, the Deluxe room is plentiful and sufficient.

As the hotel was so quiet, we were often only one of a few people in the bar area at any time, which was slightly disappointing but equally, quite refreshing on the basis we were escaping London. The female bar staff are a little cold and un-personable but efficient. However, the barman, Alexandre, is an absolute credit to the Hotel and the the world of hospitality. He made our stay extremely warm, friendly and personable. He spent time understanding what flavours we liked and coming up with cocktails to suit. He changed the ice in our champagne bucket halfway through the bottle, he brought us fresh strawberries without a request, and on the final night he volunteered to show us around some of the secret parts of the hotel. Of all the hotels I've visited in the world, Alex is one of two people who would entice me to go back to the hotel just to visit him based on his balance of persona, service, emotional intelligence and wit.

Room service was also extremely efficient, with the warm food being brought up in a mini 'keep warm' oven. Food was fresh and very nice.

The girls at check-out were extremely helpful and very warm, making up for the slightly colder check-in experience.

All in all, we will definitely return to Bruges and will only consider staying at Dukes Palace when we do so.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank AaronSays_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 11, 2012

We stay at hotels approximately 100-150 days per year for both work and pleasure. This hotel is in the top 1% of hotels where we have stayed in the past couple of years. Everything from the physical property to the service to the comfort of the bed was absolutely five star quality. The location is very central (5 min walk to market square/center of town) but it is on a quite side street. The bar and lounge are well decorated but comfortable and inviting. The staff help us maximize our limited time in Bruges by pointing out the very best places to visit/eat/drink. There are a few hotels that beat this out but none at this price point. In NYC, London or Paris I would expect to pay 800 Euro per night for the standard room that we had. For a weekend trip, this is now one of our favorites.

Room Tip: Ask for the suite with the original ceiling beams near the chapel. It's incredible.
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 10, 2012

A fantastic, luxurios hotel in the heart of Bruges with a lovely garden and spa.
The staff was very friendly and attentive and the atmosphere was wonderful.
The room was amazing, big and very luxurios - loved it!
The only negative thing I can point out, is the breakfast, which was well over priced.

  • Stayed August 2012, traveled as a couple
    • Value
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Helpful?
Thank AnneRSB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woking
Level 6 Contributor
194 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed November 10, 2012

We booked two rooms two months in advance in this hotel as well as meetings, dinners etc. 2 days before our arrival, the hotel sent us an email saying that they were overbooked and could no longer accommodate us. They offered us free lunch as well as car parking as an apology, which was nice but no where near enough for us to ever book a Kempinski hotel again. You get what you pay for or not as the case is with the Kempinski! Very poor!

  • Stayed November 2012, traveled on business
    • Value
    • Service
Helpful?
3 Thank Dominik L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kinver
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 7, 2012

The hotel is lovely, fabulous and luxurious rooms, very friendly staff. Nice bar with prices that you would expect in a 5 star hotel, however the breakfast was well over priced which is why we chose to have it elswhere. The location is perfect very close to shops and main market square and restaurants. What really spoiled our stay was that when we checked in we were asked for a credit card as a garantee which we had no objection to. We chose before going to use my debit card to pay for our trip as our bank was not charging any oversees fees for that account. We told the staff at reception that this was a debit card they said this was fine as it was Visa. On the second day I went to withdraw some cash only to be informed at the machine that I did not have enough funds. This worried me as I thought there had been some fraudulent activity on my account so I called the bank straight away. They checked all the recent transactions on my account which I agreed to except one from the Kempinski hotel for 568 euros.I was really shocked and straight away went to the reception of the hotel. the receptionnist informed me that it was the policy of the hotel to ask for an authorisation of 100 euros per day on the top of the room rate!!!! No one informed us about this policy when we checked in which is unnacceptable. Should we had known this we would have given a credit card as a garantee and paid at the end with our debit card as any bank would set the money aside on a debit card. We had to settle any furher expenses from our stay on a credit card including petrol to return home!! The assistant manager was very appologetic, we only stayed 2 nights and the extra money taken from our account was not refunded until 2 days after our return. For that reason we will not return to this hotel.

  • Stayed October 2012, traveled as a couple
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Helpful?
2 Thank Florence H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Level 5 Contributor
57 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed November 5, 2012

A palace from outside with luxurious rooms inside. In a fantastic location, minutes from the shops and main Market Square. The Bar is fabulous, small and secluded, with a comforting feel to it, yet thriving with life. The rooms are well laid out with fantastic beds and great bathrooms. Having visits for many years now, the only real complaint would be the turn a round in staff and poor attention from the waiting staff at breakfast. However, if you want to make your stay in Bruges one to remember, stay here as it does make you feel just that little bit more "special".

Room Tip: They are all good. Don't choose a "cheaper" option if you might need to cancel, they w...
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  • Stayed March 2012, traveled as a couple
    • Value
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    • Rooms
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Helpful?
Thank Rachel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Dukes' Palace Bruges

Property: Hotel Dukes' Palace Bruges
Address: Prinsenhof 8, Bruges 8000, Belgium (Formerly Kempinski Hotel Dukes' Palace)
Location: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Spa Hotel in Bruges
#3 Business Hotel in Bruges
#8 Luxury Hotel in Bruges
#11 Family Hotel in Bruges
#14 Romantic Hotel in Bruges
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Dukes' Palace Bruges 5*
Number of rooms: 110
Official Description (provided by the hotel):
Hotel Dukes' Palace, former residence of the Burgundian aristocracy, is the perfect location in the heart of UNESCO World Heritage city of Bruges. The 110 rooms, of which 18 suites and 5 family rooms, are all unique and combine contemporary comfort with authentic elegance of the 15th century. The 3000 m² garden, the terrace, the bar and beautiful lounges are the ideal place to enjoy. You can relax in The Spa with sauna, hammam and gym. The hotel also features a spacious garage. ... more   less 
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Also Known As:
Kempinski Hotel Dukes Palace
Kempinski Hotel Bruges

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