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“Excellent”

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Hotel Martin's Relais
Ranked #30 of 97 Hotels in Bruges
Certificate of Excellence
Didcot, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent”
Reviewed June 3, 2014 via mobile

Staff are friendly and helpful, cannot do enough for you, the hotel is clean, rooms are spacious and excellent location in a superb setting, the hotel can be hard to find when you first arrive so just ask and a local will know where it is, breakfast was excellent and staff are always polite.
Would stay here again without question!
Thanks to all the staff for making the stay what it was

Stayed June 2014, traveled as a couple
Helpful?
Thank LindaBlackford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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884 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (223)
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Cambridge, United Kingdom
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 3, 2014

We stayed at this hotel for 3 days and I loved it. I dont think there was a single thing I would criticize. We had a 1st floor garden room and it was huge with high ceilings, nice big windows overlooking a quiet garden, a nice bathroom, tv and a kettle and hot drink facilities. 5 minute walk to the main square and the Cambrinus pub. We'll definitely stay here again

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linked12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cork, Ireland
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 2, 2014 via mobile

Stayed here for two nights in March and was pleasantly surprised . The locations is great . Hotel is really clean . Didn't have breakfast so cannot comment there . The barman that was working the weekend I was there was most unwelcoming so only had one drink there . Plenty of other great bars nearby .

Stayed March 2014, traveled with family
Helpful?
Thank Fiona B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 2, 2014

While the hotel is situated a 5 minute walk from the grote markt, or central market (aka tourist trap), and the staff was nice, there is no doubt that the amount we paid per night (about $300) did not meet our expectations for luxury accommodations. Parking is available, but it is a 5-10 minute walk away and 20 euros per night extra. Yes, our room was very big with a canal view, and had an extra bedroom with only room for a narrow twin bed, nothing else. The hair dryer blew only cold air. The towels were not fluffy, rather standard cheap motel towels that had their fair share of washes. The bed was not very comfortable, and the extra amenities were lacking.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank julesnu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofie G, General Manager at Hotel Martin's Relais, responded to this review, June 15, 2014
Dear Julesnu,

Thank you for reviewing our hotel on Tripadvisor.

I am sorry to hear that our hotel (apart from its location and staff) did not meet your expectations. As you described the room it must have been n°34, which is normally considered as one of the nicer ones in our hotel.

The ‘technical’ issues you had (hairdryer) have been checked in the meantime, but the other things are a matter of personal taste, and I can only apologize for these.
Nevertheless we hope we may welcome you another time in Martin’s Relais.

Kind Regards,

Sofie Goossens – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
milton keynes
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 1, 2014 via mobile

Stayed here for a weekend away with friends. The location is excellent just 2mins walk from the main square. The decor of the hotel is a great combination of old and new. The room was a great size and very clean. Staff were very attentive and I would stay again.

Stayed June 2014, traveled with friends
Helpful?
Thank MKRach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofie G, General Manager at Hotel Martin's Relais, responded to this review, June 15, 2014
Dear MKRach,

Many thanks for your lovely review on our hotel.

People are much quicker tending to share a negative comment instead of a positive one. Therefore I would like to thank you for taking the time for doing this.

We are looking forward to your next visit!

Warm Regards,

Sofie Goossens – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The hague
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 1, 2014

Nice hotel in centre of Bruges .Walking distance of everything yu would like to see. Don't have breakfast in the Hotel.Too expensive! 17 euro pp, Parking under the hotel 25 euro! For a priviate Hotel parking place a bit over prized! But the rooms are nice, simple and good service at the reception.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ingeborg K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofie G, General Manager at Hotel Martin's Relais, responded to this review, June 15, 2014
Dear Ingeborg K,

Thank you for posting your review on Tripadvisor.

We understand that our parking is not cheap (20€ per night, not 25..) but in a city like Bruges it is not obvious at all for a hotel to have its own parking spaces. We also charge this amount per night, no matter what time you drive in, our out again the day after. This means you could park 36h for this price, which is not very expensive either.

Same thing for our breakfast, if you only have a coffee and croissant 17€ is a lot, but if you want to make it a “brunch”-type of breakfast, with hot and cold food, some smoked salmon and a glass of cava, it might be worth the price.

Kind Regards,

Sofie Goossens – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stafford, United Kingdom
Level Contributor
159 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed May 28, 2014

Stayed in semi basement room 99. Fantastic room, except Wifi didn't work. Easy walk to main square. Wifi seemed to work in rest of hotel though. No dogs allowed. No free parking at hotel. Would stay again.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 186377Paul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Martin's Relais

Property: Hotel Martin's Relais
Address: Genthof 4a, Bruges 8000, Belgium
Location: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
Ranked #30 of 97 Hotels in Bruges
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Martin's Relais 4*
Number of rooms: 44
Official Description (provided by the hotel):
Offering free Wi-Fi, Martin's Relais provides rooms with original features and antique furniture in 5 historic 17th-century canal houses. The hotel benefits from a peaceful rose garden, several comfortable lounges and is only 450 metres from the Grote Markt.Satellite TV, a minibar and work desk are provided in the rooms at Relais. Each of the rooms has been uniquely decorated and include a modern bathroom with luxurious toiletries.Situated along a scenic canal in the historic centre of Bruges, this hotel is 10 minutes’ walk from the Groeninge Museum. The Concert Hall is a 15-minute walk away.The cosy bar serves local Belgian beers both inside and out on the terrace in summer. Martin's Relais also offers a breakfast buffet with Cava in the grand breakfast room. ... more   less 
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