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“Quirky clean and great location”

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Hotel Bourgoensch Hof
Ranked #53 of 97 Hotels in Bruges
Reviewed February 28, 2014

Just returned from 3 night stay. The hotel is a little quirky but the staff are nice and helpful. The room was ok for a short city break and breakfast good. If you want full English you will be disappointed but we go abroad and don't expect it. The location is perfect and we saw most of the city on foot it's so easy to find everything. Would use this hotel again. We went with Ryanair to charlorei airport got taxi to rail station (cheaper than bus) trains excellent every half hour on time and you can easily walk to hotel from Bruges station it took us approx 15 mins if that!!

  • Stayed: February 2014, traveled as a couple
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1  Thank loveholidaying24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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252 - 258 of 678 reviews

Reviewed February 21, 2014

We stayed for two nights in the refurbished part of the hotel - we tried to upgrade to a canal view, but it was a fairly busy time of year so it wasn't possible. But our room was really nice, had a view of the tower if you leaned out the window a bit, and the ac worked perfectly. The bed was two twins, which wasn't ideal, but was comfortable. The bathroom and tub were spacious and super clean.

The daily breakfast was a highlight - really decent selection of breads, cheeses, meats, yogurts, hard boiled eggs, cereal, etc, plus strong coffee and tea. The staff was all very nice and helpful. And it's hard to beat the location - just a two minute walk to the main square and right on the canal! We will definitely stay here again should we find ourselves in Bruges!

Room Tip: Try for a canal room if you can get it!
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  • Stayed: October 2013, traveled as a couple
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1  Thank amksba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2014 via mobile

The hotels location is spot on, just 200 metres from main square. The room was clean and the breakfast was basic . Upgraded to a canal view which was worth it, but hotel way overpriced .. No bar which was advertised, staff were pleasant but unseen .

Stayed: February 2014, traveled as a couple
1  Thank Shazzasharrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 16, 2014 via mobile

Very basic not very exciting room, was very small with tiny bath and no proper shower. But great location for exploring Bruges. Breakfast was a continental with lots of cheese and meat, no bacon. Not very inviting staff, no helpful information about attractions and restaurants.

Stayed: February 2014, traveled as a couple
Thank tibbshipps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 15, 2014

My husband and I stayed 4 nights in room 322, probably the best canal-view room, and we were very happy with its spaciousness, great view, comfortable bed, and good house-keeping service. The bathroom was good, but the hand-held shower in the bath is difficult for old people. The wifi was a nuisance because it kept dropping out (a complaint also made by other guests on the 3rd level), and the light over the best chair for reading just did not work, even when the tube was replaced. Don't be too impressed by the discount card given to you on arrival, because we found it was much better value to buy the "Brugge City Card" at the tourist centre in the Historium in the Market Square. It gave us free entry into all the best museums plus city tours by bus, canal boat or walking. Our main complaint about the Bourgeonsch Hof was the booking service, so be warned - if you book online through booking.com, any change to your booking must be made through them, not directly with the hotel. I mistakenly booked a room twice, the second time because I had not received confirmation from booking.com for the first one. The hotel manger emailed me to say they now had two rooms booked for us, and if we wanted to cancel one we must do so through booking.com. I emailed back to say we did want only one room, and then sent a text message to booking.com because we were already travelling. But I should have have phoned to make sure they received the cancellation. When we arrived at the hotel we were told that they had not received any cancellation, therefore they would have to charge my credit card for 2 rooms for 4 nights unless I could prove that I had cancelled with booking.com. I later found my text message had not gone through, so had no choice but to pay the 559 euros for the second room. The manager wrote us a detailed explanation of his contract with booking.com, but did not give an inch, even though we knew that the hotel was not fully booked for the 4 nights we were there and they had known for a month that we did not need the second room. So our stay in Brugge turned out to be very expensive. A pity because the room was good, and the town was wonderful - well worth an extended visit.
JT

Room Tip: Book early to make sure you get a large canal-view room, preferably of level 3.
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  • Stayed: January 2014, traveled as a couple
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Thank Jill T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JAllewaert1, Manager at Hotel Bourgoensch Hof, responded to this reviewResponded February 23, 2014

Dear Guest,

Thank you for the review and nice comments about the room.
We have ordered hooks for the shower heads to give a better shower experience.

Your room was on the second floor, and after assisting you with the login page for the wifi I have not heard anything further. If there are connection issues I am always happy to assist, as a good internet connectivity is important when traveling !

The discount card we provide is a good alternative for those not wanting to visit many paying activities in the city. But indeed if you spend 4 days or more in Bruges and plan to see many of the museums the city has to offer than you might consider buying the Bruges city card.

We had many conversations about the booking and it is always important to check the details before making an online order. As you can expect we receive many reservations on a daily basis and when we receive a reservation that might be a double booking we advise the guests about that. Reservations booked through a third party cannot be cancelled by the hotel. We have provided many opportunities for you to resolve this. Even now quite a few guests still call us to make reservations as they don't feel confident by doing this online. And perhaps when you notice you struggle to master all those modern technologies it's best to triple check your actions an maybe pick up a phone, to prevent unwanted mistakes.

I think many other guests can say that we always try to find a mutual agreement, and I wanted to do so also with you, but you didn't reply to my attempt for a conversation.

I am very sad that these technical challenges prevented you to have an unspoiled experience about your stay in our hotel.

Thank you again for your time and I hope you were able to enjoy the rest of your European vacation without difficulties !

Kind regards,

Johannes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 15, 2014 via mobile

Overall very good, staff very helpful. Rooms clean, quiet and comfortable.

Ideally situated around 2 mins from the markt, 5 from the burg. Very pretty location, funnily enough for any Colin Farrell fans the hotel featured in the 2008 film in bruges is directly opposite, right on the most photographed canal in Bruges !

Overall a terrific hotel, you wont go wrong here. Definitely recommend !

  • Stayed: February 2014
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Thank Kent_Foody_28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2014

Superbly situated hotel,only100m from Markt, the main square of Bruges. The breakfast room overlooks the canal.
Friendly and helpful staff.
A good choice of quality products for the continental buffet breakfast - selection of fruit juices, cereal, meats, cheeses , breads, boiled eggs, conserves and coffee and choices of tea, etc.
The bedroom was comfortable but very dimly lit; the bathroom was first class.
Hotel is advertised as having a bar and restaurant but these weren’t open until the weekend! So if you want these then stay elsewhere.
The TV has no English language channels but we didn’t come to watch TV. These channels are not available and cannot be ‘tuned’ in. The free Wi-Fi compensates in allowing access the English news channels.
One minor problem is the continual passage of tourists down the dead end courtyard to view the canal view. Can be noisy at night because of this.
The hotel also has a lift which never seems to be mentioned.

  • Stayed: January 2014, traveled with family
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Thank BensonDorset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Bourgoensch Hof

Address: Wollestraat 39, Bruges 8000, Belgium
Location: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service
Hotel Style:
#24 Family Hotel in Bruges
Price Range: $115 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Bourgoensch Hof 3*
Number of rooms: 24
Reservation Options:
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Also Known As:
Bourgoensch Hof Hotel Bruges

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