I would love to praise this hotel, beacause it is truly beautiful and comfortable and the location is perfect for exploring Bruges. But I can't do that. The service was way below expectations. Here's why:
1. We had changed our reservation from two rooms to three persons in one room. Although we had communicated this clearly (we had a written copy of the reservation e-mail with us), this was a problem. We felt everything but welcome as the receptionist blamed us for doing the change by phone instead of booking.com. We had to wait for 15 minutes to get a room, and expected a smile and an apology. We never got that.
2. The breakfast was fine, but there waiter was so occupied that after a wait I had to walk to her and ask for coffee. She was clearly irritated. And so were we. (As we hadn't got the morning coffee yet. :)
3. The next morning we got better service at breakfast. We were still packing at 11.15, when the cleaning lady knocked at the door. She told us that the check out is at 11 am. We were surprised, we had expected it to beat noon. "You should know, it's in the hotel book and they should have told you that at check-in", she said. We apologised, packed up and left.
My friend had stayed at this hotel on business before. She told us that the service was exceptionally good - and most of the TripAdvisor contributors seem to agree. Now we wonder, what happened. Was this a some strange coincidence? Anyway, when we return next spring, we will pick another hotel. The last thing you want is to feel non-welcome and that's exactly how we felt.
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- Also Known As:
- Oud Huis De Peellaert Hotel Bruges
- Oud Huis De Peellaert Bruges