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Hotel De Tuilerieen
Ranked #19 of 97 Hotels in Bruges
Certificate of Excellence
Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“add ons can be a lot”
Reviewed August 12, 2013

stayed at De Tuilerieen in Brugge in July 2013 in what seemed to be too cheap for a 4+ star hotel right in the heart of Brugge............there must be something very wrong when the rate is euro128.25 per night +6% room tax.
First we arrived at 2.00pm room not ready -still being serviced -we waited till 3.45 pm to get into room -we were offered other room in the building that was ready and serviced before ours but declined as we had booked a river front room .Why they would service a room that was not required before ours beats me as were waiting sitting there in the lobby......unacceptable..... check in was well overdue.
Now for the sting ,we finally get to our room -its lovely large ,clean all you could want except the towels in the bathroom [both bath towels] were really badly torn which they changed upon our complait .
BUT on top of your room there is a charge for car parking [as we had a car] euro25 per night ,buffet breakfast euro25 per person, pool use euro10 per person.
So by the time you add all up its not cheap at all and I would rather have paid a higher flat fee inclusive of everything than to be told all this is extra .It left you feeling like you were taken for a ride. When I questioned the front desk about the extras "this is the way we charge in Brugge" was the response.

Room Tip: at the front of the building facing the river
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ivan s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,481 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (260)
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English first
Brussels, Belgium
Level Contributor
55 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed August 8, 2013

This is my 1st 5* review, and one I have thought long and hard for. There are a few things that I could complain about; the cable tv was not available while we were there (but missing UK news for a few days was not a huge miss); there was not tea/coffee making facilities in the room; and access to the pool was an extra 10 Euros for access to the pool/sauna is a bit much when paying the high costs of rooms in this hotel. But when I compare this to other hotels I have given 4* too I must give this 5*; although if I had to pay the full price a may have considered just 4*. The whole setting is one of elegance and sophistication and the service from the staff is the best I have ever experienced. Although a bit expensive at 25 Euros the breakfast is of excellent quality and can easily see you through the day. The rooms are exquisite and very well decorated, and the pillows are like marshmallows. A great place that will make you feel special.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Neil W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 8, 2013

We stayed at this hotel for three nights beginning of July. We came by car from Kent (UK) via the shuttle train. Very easy and quick (1.30h from Calais). We didn't use the hotel car park as 25€ per night it's a bit stiff. We drove to the hotel to drop our luggage via the back. They have an electric gate which the reception will open after you ring the bell by the gate. We did the same when we left. The nearest public indoors car park is only 5mn a day and charge 8.50€ per 24h. Very safe too. We booked our stay via Voyage Privė and got a fantastic deal. Thank you VP. Our first Junior suite Room 443 was on split level, very large sitting room, beautiful bathroom, separate WC and bedroom upstairs. We asked to be moved mostly because the rooms were too dark and in an annexe at the back with very doggy narrow wooden stairs. They very kindly accommodated us next morning and we were moved to the main building in another Junior suite Room 341 on the top floor with the river view. Large bathroom with a window, bath and shower units. Separate WC. We were very happy. Buffet breakfast was very nice and enough choices to satisfy normal appetite served in a beautiful big room facing the river.

We loved Bruges. 4 days was enough to see most things. We drove to the nearest sea side resort Knokke Heist. Very windy beach but lovely setting. We had a nice lunch in Beaufort Restaurant by the beach.

It was a fantastic 4 days, very warm and sunny which added to our enjoyment . The hotel was in the best possible situation opposite the canal where we took a 30mn tour boat ride for 8.50€.
The Den Dyver restaurant next door is well worth a visit too. Not cheap but different. You choose from a 2 or 3 course meal and you either purchase the beer (10€) or wine (12€) package per person and the waiter will bring the drink for each dish you have order to compliment the food.

One word of advice: when we settled our bill at the hotel they charged us 75€ for car park which they immediately took off when we told them we didn't use it. No problem. Would stay there again very happily but most probably only if I found another deal as it is a quite a pricey hotel otherwise.

Room Tip: Junior suite 443 large on split level but too dark and in annex at the back. Junior suite 341 large...
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carolinebr3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
193 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed August 7, 2013

When in Brugge, this hotel is close to the core plaza. The rooms are well-appointed and clean, with enough room to spare. The breakfast is actually outstanding, with a delightful chocolate fountain that pleases everyone. We enjoyed a beer tasting in the hotel bar - very good selection and knowledgeable bar staff.

Room Tip: select a courtyard view - usually quieter - unless you prefer a canal view
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike_J1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cumbria, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 5, 2013

We stayed at the Tuilerieen Hotel in Bruges this last weekend through Voyage Prive. I have to say we VERY disappointed with our stay, from the advertisment they had made it sound like we would be issued a Junior suite which had a canal view (I know this is a Voyage Prive issue they have been emailed). When we got there we were issued a duplex suite which was situated in the far side of the car park, nowhere near the main hotel or the canal. The room had no natural light and was very dark, it was a converted attic room above an old gate house, it had a mezzanine level where the bed was and a lounge area at the base, although this sounds lovely it wasn't. The aircon unit didn't work properly and my Husband and I spent the whole night taking it in turns every half hour to get up walk down the stairs and switch it back on, as it was incredibly hot, outside it was 31 degrees at night inside the thermometer on the wall read 44 degrees (with aircon)!! We complained at reception and offered to pay more to upgrade, we were told they were full so we basically had to make do. We asked if they could give us a fan...nope, the only one was being used by the staff on reception, seriously is this 4/5 star service, I don't think so! The room didn't even have windows that could be opened wide, infact it didn't have a view at all apart from the top of the maintenance workers van that was parked in the car park below! I would also warn others that the stairs are polished wood and very slippy, we had to be very careful each time we used them and we are young, if you are elderly please don't accept this room. The room wasn't overly clean there was dust all round the skirting, some of you might think this is me being picky, I'm not my skirting boards at home are clean so I expect the same from a 4/5 star hotel. Also the towels in the bathroom were once white but had seen better days, two I wouldn't use and put straight into the linen basket.
So we thought, okay lets enjoy the pool and cool down...unfortunatley it was the size of a postage stamp and was full each time we went, when I say full, three people per time filled it!

The staff helped us to try and find a restaurant in the city for vegans, in fact they were most helpful with this, although unfortunatley Bruges doesn't seem to cater for vegans, well not in August anyway, the two vegan restaurants were closed until the 26th August...quite strange, being British we adapt and overcome, chip van it was then!

We had emailed the hotel after we booked though Voyage Prive and requested Gluten free and dairy free items at breakfast...I was issued with two pieces of just thawed GF bread and there was a choice of two different types of 'puddings', so for a £25 breakfast I had one piece of bread, three heated tomatoes and a chocolate pudding! Pathetic!

This hotel is really not what it sells itself as, the service we received was good, the staff were lovely however the room was awful and we would never recommend it to others.

Room Tip: Do NOT accept the suites in the carpark they are dreadful!
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Annie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qubilai
Level Contributor
3 reviews
Reviewed August 4, 2013

Historic Bruges is not so very large so any hotel in the center is a good choice as a base for sightseeing, including De Tuilerieen. In addition, it has a beautiful interior and our room, at least, was cozy and comfortable and nicely decorated. It did not have a canal view but since we were out and about most of the time it really did not matter, and I believe it cost less than rooms facing the canal as well. We had a noise-free night and comfortable beds, so slept very well. The air conditioning was much appreciated as we were there during some of the hottest weather of the year so far. Free wifi was also welcome.

The staff were courteous and attentive, we have absolutely no complaints. We were able to drop off our bags and check in several hours early, although we could not go to the room until 3 p.m. We went sightseeing and when we returned at 3:00 our bags were in already in the room.

Breakfast the next morning was great, lots of choices and delicacies of all sorts -- try the crepes! On our morning there they had a nice assortment of berries as fresh as could be. And the service at breakfast was more attentive than one usually finds. Also the dining room décor is elegant yet cheerful -- a nice wake-up experience overall and a good start for the day. Wish we could have stayed longer.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank qubilai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
55 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed August 1, 2013

Stayed at this hotel for 2 nights on way home from Italy.
Booked Superior room which was large and well furnished with a good sized and well fitted bathroom.
Hotel is located in centre of Brugge, adjacent to a canal, with everything in walking distance.
Whilst the hotel doesn't have a restaurant for dinner the dining room for breakfast is lovely and the breakfasts are very good.
Bar is small and very comfortable.
Staff were friendly and efficient.
Car park to the rear of the hotel is secure and whilst it is expensive, €25 / day you would be unable to park centrally and securely in Brugge for such an amount.
I would strongly recommend this hotel.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank C C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel De Tuilerieen

Property: Hotel De Tuilerieen
Address: Dijver 7, Bruges 8000, Belgium
Phone Number:
Location: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Bruges
#14 Business Hotel in Bruges
#20 Family Hotel in Bruges
#21 Romantic Hotel in Bruges
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel De Tuilerieen 4*
Number of rooms: 45
Official Description (provided by the hotel):
Atmospheric hotel housed in elegantly restored 15th-century Flemish mansion, decorated with antiques, art objects & rich fabrics. ... more   less 
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Also Known As:
De Tuilerieen Hotel
De Tuilerieen Bruges

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