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Reviewed April 4, 2019 via mobile

I would just like to say thank you, after our ladies cycle club stay.

On our arrival we were promptly told where to store our bikes and our rooms were allocated very quickly.

We received a great prompt service and everyone enjoyed their stay. We thought it was of great value, great location, staff were very helpful and nothing was too much trouble.

Even though there were 18 of us, some even found time for the swimming pool.

Breakfast was great, our stay was better then any expectations.

We recommend the hotel to other cyclists and hope to arrange a visit again next year.

Annie Dalton - Sunday Girls Road Club.

Sent from my iPhone

Date of stay: March 2019
Trip type: Traveled with friends
1  Thank Annie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christelle D, Guest Relations Manager at Floris Karos Hotel, responded to this reviewResponded April 5, 2019

Dear Annie D,
Thank you very much for the wonderful review! We are so happy to read that you and your group had a memorable stay with us and that our services met your needs and expectations. Looking forward to welcome you again in the near future.
Warm regards,
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2019 via mobile

We stayed for one night at the hotel during a quick visit to Bruges.

The hotel staff were incredible from beginning to end. Answering all questions and helping us with our room requirements. Recommendations of where to visit were gratefully received.

We loved the breakfast and use of the pool.

The location of the hotel was perfect. A short walk from both city center and train station.

We had a 18 month child with us who loved the playroom. The hotel provided a cot free of charge, which was perfect.

Date of stay: April 2019
Trip type: Traveled with family
Thank GrantyWilliams1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christelle D, Guest Relations Manager at Floris Karos Hotel, responded to this reviewResponded April 2, 2019

Dear GrantyWilliams1,
Thank you very much for the amazing review! We really appreciate your kind words for our staff and will definitely share with the team. It is a pleasure to read that you loved the breakfast, location and pol. Looking forward to welcome you again in Bruges.
Warm regards,
Guest Relations

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Reviewed March 27, 2019

The room was clean and the bed comfortable. Big bathroom for the price.Plentiful and varied breakfast.Even has a free pool and gym.
Easy to get to from station or in a car.
Booking for a group of 10 could not have been easier.

Date of stay: March 2019
  • Trip type: Traveled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank oldboyIpswich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christelle D, Guest Relations Manager at Floris Karos Hotel, responded to this reviewResponded March 28, 2019

Dear oldboyIpswich,
On behalf of the entire Team of Floris Karos hotel accept
our sincere gratefulness for the nice comment.
It will be our pleasure to have you again as our valued guest.
Warm Regards,
Guest Relations

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Reviewed March 15, 2019

We stayed last weekend and our party had 3 rooms. Firstly, driving over from the UK we found the hotel easy to find and the underground car park that is just a few hundred metres from the hotel was really useful being so close to the hotel. Secondly, walking into the old part of the city was really easy so location wise the hotel was great.

Staff - Were friendly and helpful so no complaints here, in fact, I would go as far as to say the staff we encountered are an asset to the hotel.

Rooms - This is where the hotel could do a bit better. My wife, our 7 month old daughter and I stayed in room 12. The positive was that the room was very clean, however it had obviously been refurbished on a budget. The negative issues being the bathroom door didn't close, which while not a huge issue for us, if you were travelling with friends may be an issue. The bed was also very firm, which I understand is very much a subjective opinion as some people may like that, however for us it was uncomfortably firm. The main issue however, was how hot the room was. While we opened the window in the evening we couldn't leave it open all night as road noise would have kept us awake. We did mention it in the morning upon check out and were advised that the room does get hot as it is directly above the lobby where they have a fire and the heat from the fire indirectly heats room 12. This did mean that we didn't get a particularly good nights sleep.

Date of stay: March 2019
Thank GH_2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christelle D, Guest Relations Manager at Floris Karos Hotel, responded to this reviewResponded March 21, 2019

Dear GH_2015,
Thank you for choosing Floris Hotel Bruges for your stay in Bruges.
We are really sorry to find out that we did not meet your expectations.
Your comment has been analyzed and be assured that we will take steps to improve the quality of our service in the future.
For us it is very important to satisfy our customers and always try to improve the quality of the product we offer to provide the comfort you deserve.
We take this opportunity to invite you to visit us again, hoping to exceed your expectations and receive a new and more positive feedback.
Warm Regards,
Guest Relations

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Reviewed March 3, 2019

Warm, clean and fresh though still needed work on the fixture and fittings, some work has been done but clearly needs more doing, that said the hotel was undergoing work and thats fine. Had a lovely stay though and this wont stop us from coming back, very friendly and helpful staff, 10 minutes walk from the station and the centre of Bruges, well placed. Annoyed though on one evening when we wanted a glass of wine, claimed to have run out, really a Hotel and yet it looked like they had plenty in the fridge. Dont lie please. Also woulld be nice to have tea and coffee making facilities in the room.

Date of stay: February 2019
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Michael J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christelle D, Guest Relations Manager at Floris Karos Hotel, responded to this reviewResponded March 11, 2019

Dear Michael J,
Thank you for taking the time to tell us about your experience in our hotel.
We always appreciate comments from our customers so we can serve you better.
Your review will be analyzed and we will look into the problem caused your concern and take it with utmost priority.
Moreover, be informed that we do have tea and coffee facilities only in our executive room types. In case you are staying in a different room type, you can always request a kettle upon request at the reception. Our staff will be happy to provide it upon availability. Also you can buy different types of drinks from our bar.
We take this opportunity to invite you to visit us again, hoping to exceed your expectations and receive a new and more positive feedback.
Warm Regards,
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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