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“Please sort out the stink!”
Review of Floris Karos Hotel

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Floris Karos Hotel
Ranked #55 of 97 Hotels in Bruges
London, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Please sort out the stink!”
Reviewed March 4, 2013

Floris Hotel Karos is in a good location – about a 20 minute walk from the train station, and 10 minute walk to the Markt square.

Unfortunately the first thing you notice when you walk in is the smell! Other people have mentioned it in their reviews too – it does smell like a sewage problem. Clearly there is no straightforward solution, which is why the problem persists. To their credit staff tried to address this by using fragrance sprays but it didn’t mask the stink. It is mainly, but not confined to the lobby - whiffs crept up to the first floor communal area (didn’t explore any further), but luckily you didn’t notice it in the room.

The room was basic - no fridge mini bar, which I think is a shame! Nice to have a fridge to keep drinks cool, any food you want to buy from the supermarket. The shower was OK but struggled to maintain a constant temperature. Another gripe was the towels - I'm sure they were clean but they smelt like chemicals! There was a nice size flat screen TV.

The Decor was actually quite cool – a beach theme in the breakfast area. The food was good – bacon, scrambled eggs, cereals, toast, croissants, rolls, cheese, ham, fruits and yogurts to choose from.

There are a few things to its credit at the Floris Hotel Karos, as I’ve mentioned above (free WiFi was also great too) but I won’t be returning. The smell is a big problem – it’s not nice coming back to after your fantastic day in Bruges (nor to be welcomed to after hours of travelling). Please sort out the stink!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ineedaholidayman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Floris Karos Hotel, responded to this review, March 12, 2013
Dear,

thank you for having stayed with us and sharing your experiences within our walls.
As I've explained previously Bruges is often referred to as the Venice of the North - this due to it's many canals and yes - from time to time depending on the weather conditions there can be a slight odor in the city. As with any other sense the ability to smell something strongly or weakly depends on the person itself - some people have excellent eyesight while others are colorblind! To anyone reading this, please rest assured that there is no obstructive smell present in the hotel.

Our rooms indeed do not offer a minibar - this is not an obliged service for a 3* hotel nor do we advertise that our rooms offer minibars - nevertheless a fridge is available at Reception where our guests can store their drinks if needed.

Apart from that I like to thank you for your nice feedback about our : decorations - free wifi - delicious breakfast which we have recently been upgrading! - and flatscreen TVs which are available in all our rooms.

Should your travelplans bring you ever back to Bruges we would be pleased to host you again in our hotel.

Best wishes
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1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 3, 2013

Have just stayed at this hotel for the weekend:
Room - clean however no tea and coffee facilities, shower had a mind of its own - very cold! (staff did nothing about this and no apologies)
Reception staff - very unhelpfull, not welcoming
Parking - the hotel had parking for a charge which was fine untill we had to leave, someone had blocked us in and rather than hotel staff moving the car they gave us someone's keys and made us move it! Would not be happy if a customer had moved my car!
Hotel itself - WiFi connection was good, facilities like the pool looked good although didn't use, nice breakfasts, terrible smell throughout the hotel, sewage?
Location - good, close to main attractions in brugge.
Would not recommend hotel but brugge itself is lovely.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank keentraveller87659
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pegah S, Guest Relations Manager at Floris Karos Hotel, responded to this review, April 3, 2013
Hi,

thank you for your feedback - I went through it with great astonishment!
Rest assured that I will look into the matter to see what exactly went wrong as this doesn't sound as the policy we try to follow .... My sincerest apologies for any inconvenience that may have occured during your stay.

I hope to have the chance to welcome you again some day and restore your faith in our hotel.

Best wishes from the Floris team.
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Travelers are raving about these Bruges hotels

Bognor Regis, UK
Level 5 Contributor
69 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed February 28, 2013

We booked the Floris Karos Hotel online as a last minute break. We were really impressed with the hotel itself and also the level of service provided by the staff. We noted that prking in Bruges could be difficukt so the day before our stay we emailed the hotel to ask about parking at the hotel. We received an email back almost immediately giving details of the hotel parking and for a small fee we reserved a space. The staff were welcoming and friendly and happy to give assistance if required, we were given a map of the city with suggested places to visit when we checked in. It was about a 10 minute walk to the central Markt. The room itself was very spacious and clean, the view wasn't great (it was a view of a wall) but to be honest we didn't book the hotel for it's view so this was no problem. The only constructive criticism I could make was that I would have liked an extra pillow and the ones we had were a bit lumpy, however I didn't ask for an extra pillow, if I had I'm sure they would have obliged. The hotel had a lovely atmosphere and the swiming pool is a bonus, although we didn't have time to use it. Breakfast is served in the dining room which was bright and cheerful. There was a good selection of food that meant all needs and preferences were catered for.
I have read some of the other reviews that were not great about this hotel and think that many of them are very unfair. Just because something doesn't suit your personal preference or taste (or you are looking to get some kind of discount but it doesn't quite work out the way you planned!) doesn't mean you should include it as a negative comment and give a bad review.
I would not hesitate to stay here again, it was great value for money and I would highly recommend staying here.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LoveFrance08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pegah S, Guest Relations Manager at Floris Karos Hotel, responded to this review, April 3, 2013
Hi,

thank you for your extensive and positive feedback, this truly brings a smile to my heart!
Good value for money ... this is exactly what we are aiming for!

Looking forward to welcoming you back again soon.
Best wishes from Bruges.
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Chester
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 27, 2013

Stayed here for 2 nights as part of pretty cheap Superbreak mini cruise package which also included 2 nights on ferry. This is a quiet, modern, and comfortable hotel about 10/15 minutes walk from the Maart. We enjoyed our stay. The hotel is freshly decorated and nicely furnished with welcoming and helpful staff. The gentleman who was there afternoons and evenings was particularly friendly and cheerful. The continental breakfast was fine but we would have liked some coffee making facilities in our room.

We were a bit worried by reviews mentioning a smell and its true that once or twice there was a bit of a whiff of drains near the reception desk but it did not seem to permeate much farther so was not a big deal. A similar smell was experienced around Bruges so maybe it is to do with the canal system? Unless you are particularly sensitive don't let this stop you booking.

Room Tip: Room 135 was fine as was at back away from possible road noise.
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VictorjvChester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Floris Karos Hotel, responded to this review, February 27, 2013
Dear guest,

thank you ever so much for your kind words and genuine feedback!
I'm utterly pleased to finally read a contextualised comment regarding 'the smell' in Bruges - one must not forget that Bruges is often called 'The Venice of the North' this due to it's many canals ... not unlikely you might have from time to time a faint odor in the city.

Your warm words about our staff will be defenitely passed on and will be highly appreciated.
Looking forward to welcoming you back again in our hotel on another occasion.

Best wishes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 26, 2013 via mobile

This is a very well situated hotel just a few minutes walk away from a the shops and restaurants, and it was very easy to find.
We arrived to find a very welcoming receptionist, in a very contemporary and relaxing lobby area.
However when we walked into our room the hotel seem to lose some of its sparkle, with the skirting board coming away from the wall. The pillows were very lumpy and our double bed was 2 singles pushed together which kept on coming apart!!!
There is a lovely play area for children, but this is next to the relaxation area!!!
The swimming pool could do with a bit of a clean and the walls in there are in need of a coat of paint.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ninnie79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Floris Karos Hotel, responded to this review, February 27, 2013
Dear Nini,

first of all thank you for staying with us and sharing your experiences within our walls.
I'm pleased to read you found our lobby contemporary and relaxing - that's the idea we had in mind while doing the renovations! Also thank you for bringin to my attention some of your other remarks ... we've taken note of those and will do our best to improve those where possible.

I hope to have the pleasure of welcoming you back again one day to show to you our improvements. Best wishes from Bruges.
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England
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 23, 2013

We had an overnight stay at this hotel. The customer service was excellent. Our family room was large and well decorated.
The pool was a nice bonus which allowed the children to unwind!
We had an excellent night sleep. There was no problem finding a space for breakfast the next day.
The staff were polite and were were very impressed at the variety of languages that they could speak.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lottiesmum0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Floris Karos Hotel, responded to this review, February 26, 2013
Dear Lottiesmum,

WOW! Thank you for your very nice comments about your stay with us.
We're absolutely thrilled to read you had an enjoyable stay and can't wait to welcome you back.

Best wishes from Bruges
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
65 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed February 23, 2013 via mobile

We booked our trip through Superbreaks which was rediculously cheap so we knew the hotel was not going to be high end luxury but we were pleasantly surprised when we arrived. Yes, there is a bad smell when you walk into the hotel which did make me feel a bit queasy but within seconds you stop noticing it. The hotel reception area is warm and clean and the staff were very helpful. We arrived very early from an early morning ferry but the hotel staff were happy for us to leave our luggage so we could get out into the city. They provide a free safe which enabled us to leave our passports, etc with them and they also give new visitors a map and a discount card so that you are able to get money off in some of the key attractions around the city. We didn't use this card as we bought the Bruges City Card instead - well worth the €38. The wifi at the hotel is free but I often lost connection so may be better in the communal areas.

Having read other reviews, we aimed to get back to the hotel slightly before 3pm to check in as others had said that checking in was slow. This was not the case. Again, the hotel staff were friendly and chatty.

Our room was on the second floor at the back of the hotel which I was pleased about as I struggle to sleep with traffic noise. The hotel is situated the side of a duel-carriageway so rooms at the front might be affected. The hotel has recently undergone a redecoration and the room was decorated simply but nicely and was a good size for the two of us. The bed was big and fairly comfortable. The main negatives was that the lighting was poor - particularly on an evening so lights in the room had to be strategically placed so that you could see yourself properly. The lighting in the bathroom consisted of three small lights above the basin but this could have been because we had a room in the roof so there was limited room for additional light fittings. We also found the rooms to not be 100% clean, particularly the floor which had lots of bits and dust.

Others have complained about the level of noise but we didn't experience this. The maids only appear to start cleaning mid-morning when I think most people are up and out exploring or about to leave for the day.

The pool available at the hotel looks nice but we didn't use it. We also didn't have breakfast there as we wanted to go and eat in the city. The hotel is really geared up for families as there is a children's play area with lots of things for them to do so as a result you may hear children early on in the morning!

This hotel is a good base for getting around Bruges and only a short walk to the centre. The staff are helpful and polite. For the price we paid, and I assume the same for many other visitors, it is very good value for money.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lovetotravel2519
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Floris Karos Hotel, responded to this review, February 24, 2013
Dear Springz,

thank you for your feedback. Rest assured that all your comments will be taken into consideration as it seems that both positive and negative are in balance and that is for us the perfect learning school.

I hope to have the pleasure of welcoming you in our hotel back again some day.
Best wishes from Bruges.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Floris Karos Hotel

Property: Floris Karos Hotel
Address: Hoefijzerlaan 37, Bruges 8000, Belgium
Location: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #55 of 97 Hotels in Bruges
Price Range (Based on Average Rates): $
Hotel Class:3 star — Floris Karos Hotel 3*
Number of rooms: 64
Official Description (provided by the hotel):
The Floris Karos hotel is a 3 *** star hotel centrally located in Bruges just a 15 minute walk away from the market square with its Belfry tower. 'T Zand square, where travelers can enjoy a variety of local restaurants, vivid bars and local markets on certain dates, is situated a 2 minute walk away. From 'T Zand square on guests can enter the most important shopping streets of Bruges, which are leading towards the market square. Bruges Railway Station is to be found only 1.5 Km from the hotel and easy reachable by taxi or bus. All attractions and museums of Bruges, as well as the typical charming canals where boat tours take place, are situated within walking distance from the hotel. When entering this hotel with its traditional Norman facade, you will be surprised by its modern colonial-style interior, its large entrance hall with a cozy bar and welcoming reception area where you can enjoy calm evenings around the cozy fireplace. We invite you to have a drink at our bar where various beverages are served including local Belgian beers. The Floris hotel offers also a heated indoor swimming pool where you can relax and enjoy a swim in the evening after a busy day of sightseeing in Bruges. For those even more sportive among us a fitness is available on site. Apart from several relaxing seating areas where parents can relax, there is a well an equipped kids' corner with flat screen TV, large variety of games and Xbox available. A large-screened Apple iMac with internet connection can be used free of charge and is available in the lounge area. Free Wi-Fi is available in the entire building during the entire stay of our guests. Flat-screen TV, free Wi-Fi and a work desk are provided as standard in the rooms at Floris Hotel Bruges. The rooms offer comfortable beds, modern decoration and spacious bathrooms with bath and/or shower combination to make you feel at home. Parquet floors give the interiors a modern feel. To kick start the day guests can enjoy a delicious continental-style breakfast with pastries, bacon and warm egg dishes in the breakfast room each morning. ... more   less 
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Also Known As:
Hotel Floris Karos
Floris Karos Bruges
Karos Hotel

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