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“Disappointment”

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Canalview Hotel Ter Reien
Ranked #63 of 97 Hotels in Bruges
Lincoln, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Disappointment”
Reviewed October 11, 2013

We booked for a week to stay in this hotel September 2013. We had previously stayed there for 4 days. We found it good value the first time and had booked 2 rooms that were spacious with comfortable beds.
This time the room was extremely cramped, basic and dirty, although the bed was still comfortable. On our arrival we complained to the reception, who said she was the owner as well. She said she was unable to change our room, because if she did the next people would complain? I asked for a refund so we could move hotels which she also said she wouldn't give us. We didn't complain at the end but as soon as we arrived before we unpacked to give them chance to sort it out but they had no intension. It really spoilt our week in Bruge as we have stayed in some nice hotels in the past. They told us they did not have the room to move us to another room, but we later found out they did. Not recommended.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mabel m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (97)
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English first
Manchester, United Kingdom
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 10, 2013

We booked again at Hotel Ter Reine- bonus box of chocs when booking direct!!! We had a canal view- wonderful, watching boat trips and feeding the ducks.

We ate at The tiny bar bistro 'Smokehuis' just on next corner, home made simple food, tasty fish lasagne and Spaggetti bolognese. The knowlegable propriater tells you strength and taste of all the Belgium beers.

A pleasant 5 mins to market square- lucky we had great weather.
Breakfast good selection, with pancakes and syrup, fresh croissants and juices, usual ham cheese, rolls and jams.

Another happy shopping trip on the PO Ferry 2 for 1 deal.

Room Tip: Must have canal view.
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dellas60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
75 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed October 4, 2013

The hotel's narrow frontage along the sidewalk can be deceiving, at first we thought we made a mistake. Small reception with friendly young lady to welcome us. The narrow hallway opens to a patio ( need to cross this open space to get to the elevator so luckily we had umbrellas as there were occasional drizzles). The rooms were a delightful surprise - clean, neat, comfortable beds. Bathroom door consisted of two narrow swing-type panels and the entire bathroom is a cute cubicle - just like in cruise cabins... When you are in the shower your elbows touch the walls and plastic drape...careful not to drop your soap, no space to bend to pick it up! Our group of 7 paid total 5euros for wifi for all of us throughout our stay, signals were ok. The hotel is walking distance to many shops, restaurants, cafes, museums and the main squares; walking through the narrow cobblestone streets is a relaxing experience just seeing the serene canals, graceful swans, quaint shops and friendly people all around. The hotel is quiet and a comfortable haven for a brief rest before going out to explore the streets again. Basic light breakfast buffet was included -breads, croissants, jams, ham, cheese, boiled eggs, coffee, juice, fruits. We made a side trip to Oostende, a small resort city along the coast. Oh and when in Belgium, make sure to try Mouselen (mussels) cooked in various flavors and served up in whole casseroles per person; plump tender and most tasty indeed! A meal in itself! So good we had it in Antwerp, Bruges and Brussels, even in Paris we found a Belgian restaurant - Leon de Bruxelles along the Champ D' Elyssee where there were long lines to have the famous mussels! We loved Bruges with its old charm and the hotel made our stay enjoyable and confortable. A good hotel to base in, highly recommended. Next time we will ask for the canal-side rooms!

Room Tip: Canal side rooms have good views and slightly bigger bathroom area.
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Annette F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 17, 2013

We booked this room last minute as our plans changed during our drive home from Portugal. We arrived in Bruges a day early. We booked this hotel solely on price/location, we were in a rush and didn't really have time to look into all the details.

I can vouch for the below review, pretty much. We booked an unspecified room and actually received one on the canal, and I mean directly on the canal. Funnily enough, I've paid to have a canal view room (25EUR) in another hotel, which turns out to be a view, from across the large path and road. So anyway, back on track, the canal view turned out to be a great bonus.

We were unaware of the bathroom situation, I presumed it would be a bog standard bathroom, silly me. I can only describe it as reminding me of an aeroplane bathroom, but slightly bigger. Being a plumber by trade, there is definitely room to have a little more luxury without compromising living space, just lose a bit of wardrobe/desk area. It would be worth doing in my opinion, making the rooms vastly better.

Quick good points; clean, cheap, good service, secure, super location and great car park 5 mins away.

Free breakfast, great news. Had everything a continental type breakfast normally has, plus some hot crepes. This is a nice touch, as other hotels seem to charge the earth for breakfast.

No free wifi, but Bruges has free wifi if you're desperate. God knows what people done for fun before wifi came to Bruges... Being charged for tea and coffee sounded strange, the usual set up with a kettle/tea/coffee could be left in the room.

Overall, great for a one night stay, but if you like your comfort, the bathroom lets it down in my opinion, I was glad to be going to a hotel with a proper bathroom.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lloydemery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 10, 2013

We were not expecting a luxurious room and knew about the minute bathrooms so were not disappointed. Everything functioned and the comfortable bed had good quality linen. It was a shame there was no free wifi. Hiring tea and coffee making facilities seemed a bit expensive but it was good that the excellent breakfast was included in the room price. Windows out of reach so no view of anything, but room very quiet although hotel was full - only disturbance was from smokers talking below in the courtyard in the night. Very convenient location and hotel very easy to find. Great to have a front door key. Parked in the nicest underground car park I have ever seen, which was close by and only €7 per day. Main drawback was no guarantee of getting the type of room you specified when booking.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MWDevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newry, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 1, 2013

A lovely relaxing hotel right on one of the canals. I stayed with my daughter and we stayed in the honeymoon suite which was quite reasonable for such a lovely, scenic and well looked after room. Lots of space in the actual room and the bathroom with windows that opened out onto the canal. The breakfast was included and was quite substantial with fruits, croissants, eggs, ham and variety of yogurts and drinks. The only negative thing was that the hotel charged extra for the wifi access even though the rest of Bruges had free wifi. The bus to the train station was just to the left of the hotel which was really handy for getting back to the station.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ScarletTiara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Canalview Hotel Ter Reien

Property: Canalview Hotel Ter Reien
Address: Langestraat 1, Bruges 8000, Belgium
Phone Number:
Location: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Room Service
Hotel Style:
Ranked #63 of 97 Hotels in Bruges
Price Range (Based on Average Rates): $
Hotel Class:2 star — Canalview Hotel Ter Reien 2*
Number of rooms: 26
Official Description (provided by the hotel):
Hotel Ter Reien is situated an arm's length from the Burg and the Main Market square. On top of its central location, the hotel has a quiet placement away from all commotion and charges a reasonable price. An ideal choice for those who prefer individual and friendly service. Enjoy your stay in a relaxed and casual ambiance. ... more   less 
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Also Known As:
Ter Reien Hotel
Ter Reien Bruges

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