We booked for a week to stay in this hotel September 2013. We had previously stayed there for 4 days. We found it good value the first time and had booked 2 rooms that were spacious with comfortable beds.
This time the room was extremely cramped, basic and dirty, although the bed was still comfortable. On our arrival we complained to the reception, who said she was the owner as well. She said she was unable to change our room, because if she did the next people would complain? I asked for a refund so we could move hotels which she also said she wouldn't give us. We didn't complain at the end but as soon as we arrived before we unpacked to give them chance to sort it out but they had no intension. It really spoilt our week in Bruge as we have stayed in some nice hotels in the past. They told us they did not have the room to move us to another room, but we later found out they did. Not recommended.
- Official Description (provided by the hotel):
- Hotel Ter Reien is situated an arm's length from the Burg and the Main Market square. On top of its central location, the hotel has a quiet placement away from all commotion and charges a reasonable price. An ideal choice for those who prefer individual and friendly service. Enjoy your stay in a relaxed and casual ambiance. ... more less
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- Also Known As:
- Ter Reien Hotel
- Ter Reien Bruges