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“Lovely!”
Review of Dumon Chocolatier

Dumon Chocolatier
Ranked #6 of 77 Shopping in Bruges
Certificate of Excellence
Attraction details
Bangor, United Kingdom
Level 6 Contributor
126 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 63 helpful votes
“Lovely!”
Reviewed August 15, 2013 via mobile

I always enjoy the chocolate from here, great quality and friendly staff and service. The staff are knowledgeable and helpful

Visited August 2013
Helpful?
Thank MarthaJane0101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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543 reviews from our community

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Date | Rating
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English first
London, United Kingdom
2 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
“Not to my taste”
Reviewed August 9, 2013

Was hoping for a heavenly chocolate experience after all the rave reviews, (which staff in the shop didn't hold back telling us about numerous times) but was frankly very disappointed. The chocolates were far too sweet for my taste and didn't have any complexity of flavour from the cocoa. Dark chocolates were too bitter and not really balanced.
I suppose it comes down to personal preference, but I think cocoa fanatics would be better off somewhere else. Service was very friendly, but they do go in for a bit of a hard sell. Also, they seem keen to push their ready mixed boxes rather than letting you choose chocolates individually.
If you like sugar, this chocolatier is for you. If you like a more refined cocoa taste, go somewhere else.

Visited July 2013
Helpful?
1 Thank dillybansal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level 1 Contributor
4 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
“Good chocolate, nice service”
Reviewed August 3, 2013

I don't know what all these people bashing the service are talking about -- the service was the best part of our visit. Yeah, the chocolate is good. But we had a great time talking to the lady working behind the counter. She gave us some tips on Bruges from a local's perspective (places to eat, etc.), joked around and had a good time.

I recommend it if you're in Bruges.

Visited July 2013
Helpful?
Thank Matthew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, Canada
2 reviews
“Best chocolates ever”
Reviewed August 3, 2013

Cannot believe the bad reviews I just read. We experienced the most excellent & friendly service on our visit. The chocolates are to die for. We took several boxes home for friends & family & everyone just raved about them. Going back to Bruges next year & definitely going back to Dumon.

Barnes's - Canada

Visited May 2013
Helpful?
Thank Annmarie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level 6 Contributor
1,784 reviews
800 attraction reviews
common_n_attraction_reviews_1bd8 1,042 helpful votes
“Overrated + terrible service = Go elsewhere”
Reviewed August 3, 2013

Everyone seems to rave about this chocolate shop including many of the main travel guides but I'm not sure what all the fuss is about. In fact, the large sign in the front window touting all the rave reviews should serve as a warning.

The chocolate here is okay but inferior to what is found in many other local stores (Galler and Pralinette come to mind). The service is also terrible. No one was in the store when we arrived and we had to wait several minutes before an employee showed up, racing through the front door. Not one word of apology and we wanted to select the chocolates for our small box we were told it was not possible and we had to purchase one of the pre-packaged boxes. No explanation was given.

Avoid the hype and buy your chocolates elsewhere.

Visited July 2013
Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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