It's a museum meant for locals--and there's nothing wrong with that. But no matter where you're from, you'd struggle looking at the displays in the low lighting.
We entered by mistake, confusing the place with the nearby (and similarly named) art museum (Groeningmusuem). After a few minutes of walking past dimly-lit old manuscripts, we asked a guard how to find the paintings. He said there were none--that the art museum was across the way. We walked back to the entrance and asked to return our tickets, but the ticket seller refused to refund our entry fee since we had spent almost 10 minutes in the museum.
Yes, the initial mistake was ours, but the attitude--an exhibit of interest to Dutch-speakers only and no flexibility for the tourists who must be the mainstay of the town's economy--is a bigger mistake than ours.
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