I am usually such a positive person, but I had to write this to warn other people about how bad I thought this restaurant was.
My wife and daughters went for a meal there on Saturday night. Once sat down we had to wait ages to be asked for our order (a good 15 minutes I would say). Once we had ordered, it seemed to take for ages for the starters to arive and when they did, my Onion Soup was possitively cold and this wasn't just because I had to wait another few minutes because they hadn't brought a spoon for me either! Once we had finished it took the staff another age to clear the table. We then had to wait even longer for the main course to arive. So long in fact that another table had come in, ordered, had their starter, had their main course and nearly finished it by the time I decided to get up and complain. When I did so they gave a poor excuse that the machine in the kitchen had a fault and our order had not been correctly received there. The waiter even said to me "Technology, eh? Can't trust it!" Well, yes, maybe. But isn't that why there is an "art" of being a waiter, i.e. keeping an eye on the tables and knowing how long your guests have been waiting. In other words; the manual human override. I'm not one of these people who complain and expect a load of freebies, but all they offered by way of an apology was two cokes for my daughters.
When the main courses arrived, I had the Flemish Stew which, again, was very cold in parts. Almost frozen in fact. I maybe should and could have complained again, but by that point (this was around 22:00 and we had got in around 20:00) I just could not be bothered and just wanted to finish, pay and get out. To be fair, my wife did say she enjoyed her meal (can't remember what she had) and the girls never seemed to moan about theirs. Maybe they were just so hungry by that point!
Again, at the point of paying, their inattention to where guests are with things showed. They never came to actually clear the table and after a few minutes of waiting I just got up and went to pay at the bar.
So, in summary, very poor and unobservant waiter service and not very good, ill prepared food.
It was like eating at Faulty Towers! Sorry guys, it could have been so much better!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.