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“Great location & view of the canal”
4 of 5 bubbles Review of Die Swaene

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Die Swaene
Ranked #59 of 97 Hotels in Bruges
Certificate of Excellence
Delray Beach, Florida
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great location & view of the canal”
Reviewed January 20, 2013

We had a canal view room in the main reception building at Die Swaene. While the staff were friendly and accomodating we had a hard time getting good restaurant recommendations from them. The room decor was simple but not special. The room was fairly large and we parked our car for the entire stay in Bruges. Loved the city. A new European favorite. I am still dreaming about the Belgian waffles with chocolate & whip cream and of course the wonderful Belgian beers.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Wendy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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436 reviews from our community

Traveler rating
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    15
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
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English first
Hertfordshire, UK
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed January 4, 2013

We found our way to the hotel car park using sat nav, but then spent 20 minutes trying to find the hotel reception, which we eventually discovered is actually on the other side of the canal (no directions given in the car park). Reception staff were friendly and helpful once we found it, and our room was clean and was furnished and decorated in keeping with the age and style of the property (19th century). The view of the canal was very pretty and tranquil, and the 'log fire' was very cheering and warming on a winter's night. However it was disappointing to be on the opposite side of the canal, ie without direct access to the restaurant, reception and guest bar/breakfast room etc.. We paid 285 euros for our room (no meals included - breakfast is an additional charge of 20 euros per person), and having expected a king bed, we were very disappointed to be allocated what looked like a king bed, and which had a kingsize headboard, but which was actually 2 single beds. Surely an investment in 'zip and link' beds is well overdue. I spent the majority of the night falling through the gap in the middle, and we were then woken early in the morning by housekeeping, who were obviously eager to turf us out so they could clean the room for the next guests. This is outrageous given the room rate, and they need to realise that hotels should be run for the benefit of the paying guests and not the hotel itself. We have spent the last 21 years raising our children and taking our dogs for early morning walks, and opportunities for us to enjoy a shared lie-in are few and far between. Housekeeping obviously knows when guests have checked out of their room, and clearly we had not. Whilst housekeeping have a schedule to keep to, and I have some sympathy for that, I object very strongly to the intrusion, especially given that checkout is noon, and the room should have been ours until then (NB there was not a 'Do not disturb' notice provided in the room). It's simply not good enough. I would not return to this hotel, and nor would I recommend it to others. Hotel de Tuillerieen and Hotel de Orangerie are located in the same area, so I would definitely try one of those on our next visit.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank traveller10000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nottingham england
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 3, 2013

We've just spent New Year in Bruges, we stayed for 3 nights at the Die Swaene, it was in a great location by canel, and within easy walking distance to all attractions. On arrival at hotel, staff all very helpfull, especially Levan the main man there, he found us a Restaurant for New Years Eve, when all others were fully booked. The hotel is old 1648, with fabulous old touchs, our room 46 was very spacious, clean great canel view, it was a bit tired but as I said the building was old, would definetly reccommend it. We didn't manage breakfast as it was only on till 10.30 and we are late rises, we could of had room service till 11.00 but didn't. No tea and coffee facility in room, but did have a fridge and we did take our own kettle for morning tea!!

Room Tip: Has swimming pool and sauna so take costume
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 50something18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne, New Jersey
Level Contributor
207 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed December 18, 2012

Once again, how does this Hotel get buried on page 2. The hotel is in the best location in Bruges. I had a huge room with a beautiful view of the canal The staff was more than helpful and the room was spacious and breathtaking. Pool sucked but it made the kids happy. Breakfast and restaurant were wonderful and the hotel is absolutely spectacular but not cheap. I found this hotel to be money well spent and I certainly would return.

  • Stayed January 2012, traveled with family
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Helpful?
Thank NYSEski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed December 16, 2012

We stayed in room 26 for two nights and had a wonderful time. The hotel staff were really helpful and kind, especially the old man in the reception. He was lovely and a bit quirky. The room's interior was a bit outdated, however the style fitted the old atmosphere present in Bruges. One annoying detail was the weak shower stream.

The breakfast (EUR 20) was generous but there was nearly no hot food which, considering the price, was a bit disappointing.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ElisH_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Brighton
Level Contributor
80 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed December 9, 2012

We loved Die Swaene, and we adored our room. Upon arrival we were given a guided tour of the main hotel by gentleman called Leven, a chap as old and charming as the hotel itself! Our room, number 77, wasn't ready and so we popped out to look around Bruges and ended up spending the next four hours sightseeing. When we finally returned to the hotel we were disappointed to find we were in the building on the opposite side of the canal, especially when we saw the look of the corridors and communal areas over there compared to the main building. However as soon as we entered our room we were completely won over - the suite had two large sash windows with gorgeous views over the canal and a lush flame fire that was about the best fake log fire I've ever seen.
The bathroom was sumptuous too, and the bed was huge and comfortable - in fact the place was close to perfection.
Having seen the beautiful reception rooms in the main building we decided against the tempting offer of breakfast in bed and walked over. The buffet was amazing, the best crispy bacon I've tasted in Europe to date (excluding the UK of course, oh, and Ireland) and delicious pastries, fruit, meats and fish.
I don't know how anyone could complain about this place. It was expensive, but everywhere and everything in Bruges is. We also had to book ages and ages in advance for the first weekend in December. But, it was definitely worth it.

Room Tip: choose a canal view suite, it's worth the extra, and worth going over the canal.
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JimmyBNewBrighton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 5, 2012

We had an excellent stay at the Swan hotel. All expectations were met. The room was quiet and clean and VERY comfortable. Great view too. If we had to say something bad, it would only be little details. Nothing very important. And the staff is very helpful. Top hotel, Top food, Top location, Top people.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DinoPachino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Die Swaene

Property: Die Swaene
Address: Steenhouwersdijk 2, Bruges 8000, Belgium
Location: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Luxury Hotel in Bruges
#51 Romantic Hotel in Bruges
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Die Swaene 4*
Number of rooms: 24
Official Description (provided by the hotel):
Hotel Die Swaene**** is a sanctuary overlooking one of the most picturesque canals, right at the very heart of the old historical city center and just a stone-throw away from the Market and Burg square. This prize-winning hotel is considered to be one of the most romantic and peaceful boutique hotels in Europe and is renown for its customer-friendliness and excellent service. Quite a unicum in this age of 'time is money' but here one still finds time to listen to the needs of the guest. Die Swaene**** has 24 elegantly furnished and individually decorated rooms and the public rooms have an atmosphere of times past. The authentic salon "Guild of Merchant Taylors" (1779) is classified heritage and a perfect place to relax by the fire-place after a day of exploring the beautiful city. Or do you prefer to take an aperitif in the cozy bar or have a plunge in the swimming pool with sauna? Its all possible in Die Swaene. At the opposite side of the canal one finds the "Pergola" wing with 8 Superior Deluxe rooms, each with fire-place in the room and view over the water. From Monday to Friday we offer a free guided tour with an English speaking guide. Die Swaene**** has everything to make your visit unforgettable ! ... more   less 
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Also Known As:
Die Swaene Bruges
Die Swaene Hotel Bruges

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