I booked four rooms including one for friends with a baby for whom a cot was provided as requested when I booked on line. All four rooms were comfortable, but as usual for Novotel rather sparsely furnished. The hotel seems to operate some incredibly complicated voucher system whereby each adult was supposed to have been given a voucher for breakfast for both days that we stayed, but it seemed that we hadn't been given enough and so they tried to charge us for more breakfasts than we had actually taken as we checked out. Eventually the man adjusted the charge, but it seemed an unnecessarily complicated system. Everything else was fine - slightly quiet location, but very good value car park underneath the hotel and easy to find in a car.
I would like to thank you for your commenst after your stay.
I am very sorry that you had some problems with our voucher system , and I will check with our Food and Beverage department the reason of this problem.
I would like to present you my Best Wishes for 2011
For families with kids, Novotel is difficult to beat but a couple without may prefer something more authentic in a city like Bruges. Ugly building, rooms as always in a Novotel and this means not possible to choose between a queen or 2 single beds. It seems to always be a queen only and this is not pleasant for difficult sleepers. Hotel seemed busy but quiet when in the room which is a big plus. Breakfast rather expensive at EUR 18 considering the selection and, for Belgium, the coffee was substandard. If possible, I would give 3.5 points instead of 4.
A great location when visiting Brugge, easy to find and a short walk to the centre of town.