The room I had was so small that I was surprised it was adverised as a junior suite. There is no sitting area and the hotel could hardly fit in two small chairs. There is a small writing desk but if you'll up against the bed if you use it! I am very disappointed by the marketing tactics of the staff. I specifically asked about rooms sizes and was told that their 'superior rooms' were 30 square meters and the junior suites were 'much bigger and much more comfortable'. This was misleading - there is a superior room on our floor which is at least 50% bigger than our junior suite and at a fraction of its cost.
The hotel justifies charging over 300 euro for a junior suite becuase it is decorated in Ralph Lauren fabrics with a seprate shower in the bathroom. It is not worth the premium in my opinion.
The carpet had quite a few stains and they cover it up with a smaller carpet on top. There was a row of lockers outside the dingy landing outside our 'suite'. In my opinion, a hotel with hangers attached to the rail should not qualify as a member of the 'Small Luxury Hotels'!
The service is poor (except the breakfast staff). There are at least 2 reception desk staff who are extremely unhelpful when we asked them for directions to restaurants. They forgot to bring our car out from the garage and no apology was offered although we had a long wait. On our day of departure, one of them asked us when we were leaving at 11:30 - well before their check out time and in a manner which is best described as surly. I would avoid this hotel in the future.
- Official Description (provided by the hotel):
- The Pand Hotel Small Luxury Hotel, is a Leading Boutique Hotel, awarded by the Tatler Guide as 1 of the 101 best in the world. It is situated in an 18th C. carriage house and is beautifully decorated with antiques, objets d'art and stunning fabrics of Ralph Lauren. The 26 rooms offer all the comfort and have luxurious bathrooms. Full breakfast with waiter-service and Champagne is served in the breakfast room, where eggs are freshly prepared on granny's stove. ... more less
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- Also Known As:
- Pand Hotel Small Luxury