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“Charming and luxurious”

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Hotel Heritage - Relais & Chateaux
Ranked #5 of 97 Hotels in Bruges
Certificate of Excellence
GreenLeadersBronze level
Reviewed May 2, 2014

My husband and I love traveling to Europe and where we stay is an extremely important part of the trip. The Hotel Heritage in Brugge was a 5 star and truly a small luxury hotel that lived up to its name. There was an old world feeling with all the up to date amenities. The crystal chandeliers in each room and throughout the hotel added a wonderful elegance to the hotel. There was not one aspect of our stay from service, location, attention to detail and large bathrooms that wasn't exceptional. We highly recommend the Hotel Heritage.

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with this hotel
Thank Floyd C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded May 5, 2014

Thank you for this 5star rating! We are thrilled that you had such a wonderful time with us!
We hope to see you back in Bruges very soon and thank you for your recommendations!

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623 - 629 of 1,704 reviews

Reviewed April 28, 2014

We thoroughly enjoyed our stay at the Hotel Heritage in Bruges. It is ideally situated just north of the main Market square and we found it easy to walk everywhere from the hotel. The reception staff were very sharp, grabbing our bags on arrival and taking them to our room on the second floor. They drew us a map as to how to get to the public parking garage, where we could park our car for the reasonable rate of 9 euros/day and walk about one block to the hotel (a bargain for sure!).

The room itself is elegantly decorated, with deluxe bedding and gorgeous furnishings. We had a lovely little balcony and the bath was fantastic...huge tub, generous sink with storage underneath, towels the size of a small country, fluffy robes, slippers.

I judge a fine hotel by several criteria - comfort of the bed, layout of the bathroom (i.e. is there enough room to lay out all my toiletries, make-up, etc...,make up mirror, upscale toiletry products), electronics (flat screen tv, radio, coffee maker), heating/cooling and staff/service.

The Heritage hits the high notes on the room itself with the exception of the air conditioning, which we felt was mediocre. Even trying the coolest setting, the room was warm at night. If we opened the window we did hear street noise, so that was not a good option.

As mentioned, the front desk staff are exceptional,but we found the evening bar staff cold and slow to respond to us when we came in for the night and wanted a night cap. The morning staff person for continental breakfast was lovely and we ate two out of four mornings in the breakfast area.

We debated whether to stay at the Relais Bourgondisch Cruyce or the Heritage. After walking to the Relais Bourgondisch and going into their lobby and chatting with their reception desk, we were still torn about whether we made the right choice, but all in all we were happy with the Heritage.

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with this hotel
2  Thank dre51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded April 30, 2014

Thank you for your positive review. We're sure you made the right choice to stay with us! And we look forward to welcoming you again soon to our great club of repeat guests!

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Reviewed April 28, 2014

A lovely comfortable room and this was the "standard". Staff very attentive. Rated 4 star but should be higher.
Reception was first class.
The continental breakfast was plentiful and coffee first class.

  • Stayed: April 2014, traveled with family
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Thank 6Steve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded April 30, 2014

Thank you so much for your kind words and your 4 star Plus rating! We look foward to seeing you again in the near future!

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Reviewed April 22, 2014

The staff were very friendly, helpful and attentive. The room was traditionally decorated, as you might expect in Bruges, and always spotless. It wasn't massive, but we got quite a competitive rate, so was probably value for money. Very good location. Very quiet at night. Comes with nice touches including an ipad, and weather report under the door in the morning.

  • Stayed: April 2014, traveled as a couple
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2  Thank Jeremy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded April 30, 2014

We are so glad that you enjoyed your time here and are very happy you found value in our hotel experience! Indeed, book direct and get our best deal!

Thank you for the review!

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Reviewed April 21, 2014

We visited in December. The hotel was very stylishly decorated and had a real wow factor. The beds were like sleeping on a cloud and we really do recommend this hotel . it is convenient and within walking distance for most attractions.

  • Stayed: December 2013, traveled with friends
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1  Thank colcar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded April 21, 2014

Thank you for your positive review! Indeed, our brand new Nilson beds are like sleeping on a cloud...! We are pleased to read that you enjoyed your stay so much.

We hope to see you again soon as Bruges is wonderful in each season...!

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Reviewed April 18, 2014

My husband and I had an excellent stay Hotel Heritage. The extra touches were fabulous, such as including chocolate treats with some fizzy that we ordered, checking if we needed extra towels or toiletries in the evening and a morning weather report under our door before we headed out for the day. We had a brilliant stay! :-) Will definitely recommend to friends and family.

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with this hotel
1  Thank Emily M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded April 21, 2014

We strive to offer te best personalized service in Bruges! We are very happy that you had such a brilliant stay!
We hope to welcome you again very soon to the Venice of the North!
Thank you for your review!

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Reviewed April 17, 2014

Excellent staff.
The personal touch is really outstanding!
Breakfast buffet is first class and the restaurant, open for dinner only, is top notch.
Hotel is ideally located to visit the city. Our room was very quiet and equipped with all the amenities one can expect, even an IPad.

  • Stayed: April 2014, traveled as a couple
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1  Thank Filip V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded April 21, 2014

Yes indeed, we pride ourselves in our historic location!
It was a pleasure to have you as our guests and thank you for your kind words about our hotel and famous restaurant,.... A unique experience in Bruges!

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Additional Information about Hotel Heritage - Relais & Chateaux

Address: 11 Niklaas Desparsstraat, Bruges 8000, Belgium
Phone Number:
Location: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#2 Business Hotel in Bruges
#2 Green Hotel in Bruges
#3 Romantic Hotel in Bruges
#4 Luxury Hotel in Bruges
#6 Family Hotel in Bruges
Price Range: $222 - $712 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Heritage - Relais & Chateaux 4*
Number of rooms: 22
Official Description (provided by the hotel):
Perfectly situated near the Market Place, the four star boutique Hotel Heritage Relais & Chateaux is within walking distance of the city's most desirable sites, including the theatre district, shopping district, gourmet restaurants, and popular tourist attractions, such as the Belfry Tower, the Church of Our Lady, the Basilica of the Holy Blood as well as all of the historic museums. Isabelle and Johan Creytens together with all the team, are very pleased to welcome you very soon at Hotel Heritage! ... more   less 
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Also Known As:
Hotel Heritage - Relais And Chateaux
Heritage Hotel Bruges

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