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Hotel Heritage - Relais & Chateaux
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Reviews (1,820)
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Reviewed January 20, 2014

As always we thoroughly enjoyed our stay at this superbly located hotel. Everyone is always friendly and helpful. The room was exactly what we have come to expect from the Heritage as was the service. A problem with the radiator in our room was sorted out very efficiently by the receptionist An who went to a lot of trouble late at night which we greatly appreciated. The breakfast buffet was excellent as always - my husband particularly appreciates the champagne whereas I love the range of bread rolls available. Dina, as always, was very attentive and the hot dishes were replenished promptly when required. We didn't eat in the restaurant as there are so many others to explore in the surrounding area. A final lovely touch was the sweets and water on departure to help us on our journey. We look forward to seeing you all again in May 2014.

  • Stayed: November 2013, traveled as a couple
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1  Thank Meryl12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded January 31, 2014

Waauuwwww, your 5th Heritage review! Thank you so much! And we can't wait to welcome you back as we love our repeat guests!

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Reviewed January 19, 2014

What a wonderful hotel and matched by wonderful staff! My girlfriend and I stayed for one night on a short trip to Brugge and wished we could of stayed here for longer.

We stayed in one of the suites which were very charming and spacious. This had a very comfy bed and relaxing lounge area which was great. The room also came with non standard extras such as iPad, iPod dock, Bose stereo and large flat screen tv which were nice touches.

There were plenty of little things which made this stay feel special which I esp liked the decanter of port in the room for an evening drink. The staff were amazing, so polite and helpful to ensure our stay was perfect, I would not hesitate to return here.

Stayed: January 2014, traveled as a couple
1  Thank Anthony G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded January 31, 2014

Thank your for a perfect rating! We can imagine you wished to stay longer....! We hope you'll be able to come back soon for some more great moments!

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Reviewed January 15, 2014

we stayed in a standard room but there was nothing standard about it. the location is absolutely brilliant, only a block behind the belfort square. the room was generously sized, lovely bathroom and toiletries, great wifi, ipad for use in each room, lovely service, nespresso machine, ipod dock and super comfortable bed. we honestly can't think of anything negative to say about our stay here!!! highly recommend.

Room Tip: standard room is amazing so i can only imagine what the others are like!!
  • Stayed: January 2014, traveled as a couple
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1  Thank abigail0212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded January 17, 2014

What a fantastic review! Thank you so much for your recommendation and we look forward to your next stay!

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Reviewed January 9, 2014

We stayed at the Heritage for three nights from 2nd January, catching the end of the Bruges Christmas Market. The hotel is in a great location, just a stone's throw from Markt, and all of the main places of interest are just a short walk away. The staff were very friendly and extremely helpful, and the facilities were everything we needed. My only slight negative is that I prefer a firm bed, and I found our mattress and pillows to be too soft.

I'd definitely recommend anyone planning a visit to Bruges to consider staying at the Heritage.

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with this hotel
1  Thank Simon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded January 17, 2014

Yes indeed, fairytale Bruges...during the Christmas period and magic all over the year! We feel sorry you found the mattress to be too soft. We hope you'll sleep more comfortable next time on our new Nislon handmade beds with luxury linen! Thank you for your review!

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Reviewed January 6, 2014

A wonderful and well located hotel in central Bruges. Just one block back from the main square, this is perfect for a city break, giving easy walking access to the main sights of the city.
The staff were always friendly and helpful and the property is extremely well maintained and the rooms are superbly equipped (ours had a Nespresso machine, a Bose Wave Radio, and its own iPad).

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with this hotel
1  Thank DS23UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded January 17, 2014

We're glad to read you enjoyed all our in-room facilities and our central location. The perfect starting point for a comfortable citybreak. Thank you for your review!

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