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“As Beautiful and Charming as Bruges!” 5 of 5 bubbles
Review of Hotel Heritage - Relais & Chateaux

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Hotel Heritage - Relais & Chateaux
Ranked #5 of 97 Hotels in Bruges
Certificate of Excellence
GreenLeadersBronze level
New Jersey
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“As Beautiful and Charming as Bruges!”
5 of 5 bubbles Reviewed November 12, 2013

We loved our stay at Hotel Heritage. It is a beautiful and immaculate hotel that offers a luxury level of comfort and service. The staff meets all your needs and and is attentive to you all through your stay. The location is perfect. Conveniently walkable to everything.
We stayed in a Deluxe Double that we were pleasantly surprised to find was really a suite. A very large space with a big bedroom and super comfortable king bed with lovely linens. Also a flat screen and stereo system in bedroom as well as a chandelier over the bed. The adjoining bathroom was fantastic. Separate bathtub and shower. The shower was unique. It is all open with drains that collect the water. Because of this it is very spacious. The flooring throughout the bathroom (including the shower area) looks like hardwood but must be some time of material that can take the water. Would love to get this for my shore house! The bedroom opened up into a large sitting room with a sofa, chairs and table and a desk complete with an ipad for your convenience. Another flat screen in here as well and a Nespresso machine. Attached to the living room is a big closet where you can put your clothes and store your luggage. The entire room is beautifully decorated and elegant. Perfect for what you will experience in Bruges - a magical and wonderful city with the best chocolate I have ever eaten and waffles that are like nothing I have ever had!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ji24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, November 18, 2013
Thank you for your great review, we hope you will return soon to the Venice of the North, charming in each season of the year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,623 reviews from our community

Traveler rating
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    9
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171
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (197)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Poole
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed November 4, 2013

We stayed 3 nights in October. Very welcoming staff on arrival whose helpfulness and politeness remained consistent during our stay. Hotel is charming and traditional. Our room was clean and comfy, well appointed with iPad and smart Nespresso coffee machine. Lots of nice little touches which made our visit very enjoyable. Hotel is literally only a few minutes walk from central market square and ideal base to explore this beautiful city. We didn't eat dinner in hotel, but dining rooms are nicely set and breakfast was very good indeed.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rich330
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, November 7, 2013
Indeed, we pride ourselves in our historic location, the most central location in town! We are very happy you found value in our classic rooms with a huge variety of modern amenities! We look forward to welcoming you again. And hope you'll discover our 'Flavours of the region' in our restaurant Le Mystique on your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed November 1, 2013 via mobile

This gem of a hotel had the best staff. They were absolutely committed to making sure all went well for me. My travel agent, mistakenly booked the wrong night, so I was a no show for an earlier date. But no worries. They assured me all would work out. They didn't go into details, but the next day they said all was well. And the dinning room was amazing, as was the service. And it was a beautiful,well appointed room. Small, but so comfortable I almost didn't want to leave for my day in the town. Also, I appreciated how they used the lighting in the room. It could have been dark, but the number of lamps and lights made perfect lighting. I loved my stay.

Stayed October 2013, traveled solo
Helpful?
Thank jeannehb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, November 7, 2013
Our staff makes the Heritage experience truly unique! Thank you for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norway
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed October 24, 2013

This place was simply extraordinary. Excellent breakfast buffet, small but fantastic rooms with a Nespresso machine, Ipad and large flat screen TV and Bose music system. Complementary fast internet connection. I just loved it! Some may even find it is too much - with weather report derived on your door in the morning and 3 cleanings per day...

  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ballhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, October 25, 2013
Thank you for sharing your experience here on Tripadvisor! We're simply thrilled you enjoyed your stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 23, 2013

This small hotel has very attractive rooms that are a bit inconvenient. The bathroom is beautiful but there are no towel hooks to hang up a used towel and no safety bar to hold when climbing in and out of the bathtub. The drain didn't stay open and water accumulated on the bottom of the tub when showering.
There were a lot of amenities including an iPad and a Nepresso machine, although the Neprsso was balky and worked sometimes and not other times.
The bar was very cozy, and the continental breakfast very good.
The service was very personal and accommodating.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Sdkphd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 22, 2013

We stayed at the Hotel Heritage for five nights and really enjoyed our stay. The staff were always friendly, helpful and professional, the room was appealing and comfortable and the foyer/bar area welcoming. We did not eat here so cannot comment on the meals. We managed to get a good deal by booking early, so we were very happy with our choice.

Stayed October 2013, traveled as a couple
Helpful?
1 Thank Rhonda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, October 25, 2013
Indeed early and direct bookers profits our best deals! We are happy to read you enjoyed it! Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pine Brook, New Jersey
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 18, 2013

Stayed for 3 nights during an extended Europe vacation - loved the Hotel.
The location was perfect and enabled us to walk to everything. The staff was
wonderful - even giving us a bag of bottled water and candy on our travel day.
I would definitely recommend this Hotel.

Stayed October 2013, traveled as a couple
Helpful?
2 Thank mad808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, October 25, 2013
Thank you for a great recommendation! We hope you will come back soon to the Heritage!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Heritage - Relais & Chateaux

Property: Hotel Heritage - Relais & Chateaux
Address: 11 Niklaas Desparsstraat, Bruges 8000, Belgium
Phone Number:
Location: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#2 Green Hotel in Bruges
#2 Business Hotel in Bruges
#3 Romantic Hotel in Bruges
#4 Luxury Hotel in Bruges
#6 Family Hotel in Bruges
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Heritage - Relais & Chateaux 4*
Number of rooms: 22
Official Description (provided by the hotel):
Perfectly situated near the Market Place, the four star boutique Hotel Heritage Relais & Chateaux is within walking distance of the city's most desirable sites, including the theatre district, shopping district, gourmet restaurants, and popular tourist attractions, such as the Belfry Tower, the Church of Our Lady, the Basilica of the Holy Blood as well as all of the historic museums. Isabelle and Johan Creytens together with all the team, are very pleased to welcome you very soon at Hotel Heritage! ... more   less 
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Also Known As:
Hotel Heritage - Relais And Chateaux
Heritage Hotel Bruges

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