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“Superb staff, superb situation”

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Hotel Heritage - Relais & Chateaux
Ranked #5 of 97 Hotels in Bruges
Certificate of Excellence
GreenLeadersBronze level
Sheffield, england
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Superb staff, superb situation”
Reviewed June 3, 2008

Our party stayed for five nights in May in 'superior' rooms. We found the staff the most helpful we have encountered and they answered all queries courteously and fully. The rooms were clean and well furnished and equipped. The breakfasts were excellent with some superb breads on offer (as well as champagne!).
The situation was very good for accessing all central Bruges and made it easy to get back for a break or some refreshment during the day. The bar and lounge areas are welcoming and the service there excellent.
I would not hesitate to recommend this hotel and if we return to Bruges we will certainly make this our first choice.

  • Liked — Quality of furnishings, staff
  • Disliked — Rooms could be larger
  • Stayed May 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Laurasdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (202)
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English first
Staffordshire
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 1, 2008

Hotel Heritage is in a excellent location situated in a relatively quiet back street just a 1 minute walk away from the Markt (the central square of Bruges).
The hotel is tastefully and comfortably furnished. It is spotlessly clean.
All the hotel staff spoke excellent English and were always friendly, helpful and courteous.
Buffet breakfast was good.
Highly recommended and we would definitely choose to stay here again.

  • Liked — Ambience
  • Stayed May 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Al_E_Gator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
94 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed May 28, 2008

We stayed at Hotel Heritage for four days in May, 2008. We were fortunate enough to be upgraded to a suite, so our stay there started out on a very pleasant note. The suite was very spacious with a fantastic bathroom containing both a stand-up shower and separate jetted tub. The hotel staff was extremely helpful and were able to answer all of our questions, as well as make suggestions for things to do or places to eat. The location of the hotel is ideal for seeing the city, as it is an easy walk to any of the major attrations, but on a quiet street.

The breakfast buffet is on the expensive side, but we thought it had a lot of choices and was a nice way to start the day.

The only negative thing was that the shower drain was a little slow, so not a major complaint.

  • Stayed May 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JMB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Musselburgh, Scotland
1 review
Reviewed May 17, 2008

Hotel Heritage, Brugges, West Flanders, Belgium, Europe
May 2008
Ian Young Scotland.

I have visited this hotel before and I would not contemplate staying at any other hotel when visiting Brugge. In fact I would change the dates of my visit rather than stay at another hotel.
The hotel is very well decorated, the rooms are very comfortable with everything you need and the staff always make you feel so welcome and can never do enough to help you.
The hotel is very well situated just of the main square with everything within easy walking distance.
I have no hesitation in recomending the "Heritage" to anyone visiting Brugge.

Stayed May 2008
Helpful?
Thank Signalbox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
1 review
Reviewed April 23, 2008

An absolutely delightful hotel in every way. The public rooms are exquisite with a cozy parlor with fireplace and a library style small bar, and our suite was wonderful with a lovely jacuzzi tub in the marble bath with Hermes amenities! The location of the hotel is perfect just around the corner from the markt, yet far enough away to be quiet and out of the main stream of tourists. When we return to Brugge in the future, this is definitely the place we will stay. We choose this hotel on recommendation of Rick Steves, and it proved to be correct.

Stayed April 2008
Helpful?
Thank FloridaEuropelover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
2 reviews
Reviewed April 21, 2008

We booked to go to the Heritage for a combined birthday /wedding anniversary treat after reading the many good reviews on Trip Advisor.
The staff on reception were excellent on arrival, very friendly and helpful, giving us some good tips on walks and places to visit (Marisa?)
We paid extra for breakfasts each morning which were very good; plenty of variety of hot and cold food, and champagne which was a lovely treat, especially on the morning of my husband's birthday and to celebrate our anniversary.
I have to admit though that we were slightly disappointed with our room (and more so after reading how other people had been upgraded for wedding anniversaries etc, or had bottles of wine put in their rooms as a gift - none of this for us!!!).
The decoration was indeed nice, but the sheets were marked (I must admit I am particularly picky about cleanliness however). The bathroom really disappointed however, many cracked tiles, and the shower screen was quite poor, the sealant at the bottom cracked and not very clean. Perhaps we were just unlucky with our room - most reviews do indeed compliment cleanliness.
In summary - Bruges is lovely, the hotel is very nice generally and the staff excellent. I know we should really have mentioned not being completely happy with the room, but we didn't want to cause a fuss on our wedding anniversary or my husband's birthday.

  • Stayed April 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Shortie1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sussex.UK
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 31, 2008

Reached all expectations. Had deluxe superior room, comfortable, clean and tastefully decorated and beautifully furnished. Bathroom cleaned twice a day and the towels were to die for!
Hotel very well situated - just behind the main market square where everything happens. We booked parking - just drove up and the car was taken away and parked. We specifically booked a hotel with parking as it is very difficult in the City and the one way systems could be a nightmare/.

  • Liked — Furnishings
  • Disliked — No drawers
  • Stayed March 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JTRSussex_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Heritage - Relais & Chateaux

Property: Hotel Heritage - Relais & Chateaux
Address: 11 Niklaas Desparsstraat, Bruges 8000, Belgium
Phone Number:
Location: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#2 Green Hotel in Bruges
#2 Business Hotel in Bruges
#3 Romantic Hotel in Bruges
#4 Luxury Hotel in Bruges
#6 Family Hotel in Bruges
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Heritage - Relais & Chateaux 4*
Number of rooms: 22
Official Description (provided by the hotel):
Perfectly situated near the Market Place, the four star boutique Hotel Heritage Relais & Chateaux is within walking distance of the city's most desirable sites, including the theatre district, shopping district, gourmet restaurants, and popular tourist attractions, such as the Belfry Tower, the Church of Our Lady, the Basilica of the Holy Blood as well as all of the historic museums. Isabelle and Johan Creytens together with all the team, are very pleased to welcome you very soon at Hotel Heritage! ... more   less 
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Also Known As:
Hotel Heritage - Relais And Chateaux
Heritage Hotel Bruges

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