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“Lovely” 4 of 5 bubbles
Review of Hotel Heritage - Relais & Chateaux

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Hotel Heritage - Relais & Chateaux
Ranked #5 of 97 Hotels in Bruges
Certificate of Excellence
GreenLeadersBronze level
Auckland Region, New Zealand
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Lovely”
4 of 5 bubbles Reviewed May 7, 2013

Lovely old hotel, with quaint and luxurious touches like fruit plate in the room, daily weather notice at your door, daily apperitifs in the room, shoe polishing machine, bag with water bottles on leaving.

Only criticisms were:

No coffee and tea making facilites in the room - you must order room service for a cup of tea at 4 euro per cup of tea + delivery fee + wait ages for it to be made and delivered (not great when it is cold outside and you just want to go back and rest and make a simple cup of tea in your room). Unfortunately we didn't touch our fruit plate as it was a little cold and we would have just liked to be able to make a simple cup of tea to have with the fruit.

The restaurant is for couples dining individually only. We were travelling with other couples but the restaurant did not have the capacity to provide a table to share together.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank rogeredit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, May 8, 2013
Thank you for your comments! We're pleased you appreciated our luxurious touches! To add to the personalized service of our boutique hotel we offer coffee/tea service on demand with small fee. We are considering the feedback of our guests, however, which means a great deal to us as we work on the total quality management of every guest experience. In our restaurant we are delighted to welome both couples and small groups.
It was a pleasure to to have you as our guest and hope to welcome you again very soon!
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1,618 reviews from our community

Traveler rating
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169
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (197)
Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
Connecticut
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed May 7, 2013

Old hotel that appears to be finishing up a make-over. Clean and nice. Well appointed bathroom and room. A block or two from the main square. The reception desk was very helpful, friendly and offered good suggestions. Room was small but had everything you needed. Nice service to order coffee for the exact time the next morning you wanted it and was delivered for only 5 euros for a pot.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ActiveFamilyof5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, May 8, 2013
Many thanks for your review! We pride ourselves in our historic location and as you may have experienced, our hotel is located in an ancient building. When implementing the rooms we had to take into account the architectural structure of the building and therefore some rooms are bigger thant others. For your next stay we kindly recommend to ask our front desk for a bigger room. We look forward to your return soon.
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singapore
Level Contributor
38 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed May 2, 2013

We were a party of 4 persons and booked 2 Deluxe Rooms which did not disappoint. Our rooms were spacious, charming & beautifully decorated, with a sitting area where we could lounge in. The hotel is only a few minutes walk to the town centre and close to all the activity. We were provided with a walking tour of Bruges which we found to be very informative. Staff, particularly Claudia, were friendly & helpful.

As the hotel is newly renovated, we understand the towel bars/hooks are still waiting to be installed in the bathrooms (which were so lovely). We strongly suggest that some measures be taken to prevent shower water from accidentally flowing out to the carpeted bedroom. If drainage is slow (as happened to us, although quickly fixed by the staff), the water will damage the nice new carpets.

Room Tip: Book a Deluxe Room and pay a small price for a bigger space.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank wong15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, May 17, 2013
Thank you for your review! We are delighted to know you appreciated our new deluxe rooms. We also thank you for the comment regarding the shower, it should be a pity indeed if water should damage the new luxury carpets, therefore we immediately improved this 'shower trouble'.
We hope you will return to our magnificent city soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed April 30, 2013

This is a lovely hotel in a very central location in Bruges. You can walk to the main square in a matter of minutes and there are great shops and restaurants a few steps away. The decor is very grand and old - it added to the feel of the place. The staff were friendly and helpful and organised a taxi back to the train station for us. Our room was very small but comfortable (with an Ipad and wifi which is always useful!). The only downside was that there was no kettle in the room and I had a horrible cold so could have done with being able to make my own hot honey and lemon drink - although I'm sure the staff could have provided this, we just didn't ask!!
The breakfast was good, not loads of choice but lovely fresh fruit and pastries etc.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank L0nd0nAndrea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, May 2, 2013
Thank you for your review, we are very pleased you enjoyed our downtown location! We feel sorry you missed coffee/tea facilities in your room, but as we strive to offer a personalized service we decided to offer room-service 24/24h instead. We're looking forward to your return!
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Shrewsbury, United Kingdom
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed April 24, 2013

We have just returned from 5 nights at the Hotel Heritage. This is truly a place to remember for all the right reasons. So much trouble and effort has gone into the individual settings of each room with a splendid eye for detail. The entire staff were so friendly and helpful. We had a very memorable stay and will definitely be returning! A convenient but quiet location and close to a wide selection of restaurants and bistros and the central square.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank chris186368
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, April 29, 2013
Wow...! Many thanks for this great review! We are delighted that you enjoyed your stay so much and we look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eire
Level Contributor
60 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed April 12, 2013

Loved this hotel. Customer service was excellent. Lovely old style rooms. Each room has an I pad and HD tv. The price we paid was very reasonable, will def stay here on our return the Bruges. The staff couldn't have been more helpful, we even got a goody bag when checking out :-).

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Drew69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, April 19, 2013
Thank you for recommending us here on Tripadvisor! We are delighted to hear you enjoyed your time in Bruges and the Heritage Hotel. We hope you will return soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 11, 2013

Hotel was very clean, staff very friendly, prices a bit stiff and breakfast 24 euro!!!!. Comfortable, clean with an air of luxury, Room had free wifi and an ipad was available for in room use plus huge TV with lots of UK channels and Bose ipod docking system, hi tech lighting too. Toiletries poor quality though. If you order an early morning drink, order a cup of tea or coffee because if you order a pot you will pay twice as much and not get 2 cups from the pot. The staff are generally very nice but we noticed when we were in the bar that the elegant couple in the sitting room received larger glasses of champagne than we did even though we paying the same price, so not totally consistent with service. But on the whole great location and lovely place.

Room Tip: Back of the hotel had no view
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  • Stayed April 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 100LindaWhyatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, April 19, 2013
Thank you for your comments! It was a pleasure to have you as our guest and hope to welcome you very soon again and hope you'll enjoy our breakfast! Our famous buffet with Champagne is consistently praised by the press and most of our guests over the years.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Heritage - Relais & Chateaux

Property: Hotel Heritage - Relais & Chateaux
Address: 11 Niklaas Desparsstraat, Bruges 8000, Belgium
Phone Number:
Location: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#2 Business Hotel in Bruges
#2 Green Hotel in Bruges
#3 Romantic Hotel in Bruges
#4 Luxury Hotel in Bruges
#6 Family Hotel in Bruges
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Heritage - Relais & Chateaux 4*
Number of rooms: 22
Official Description (provided by the hotel):
Perfectly situated near the Market Place, the four star boutique Hotel Heritage Relais & Chateaux is within walking distance of the city's most desirable sites, including the theatre district, shopping district, gourmet restaurants, and popular tourist attractions, such as the Belfry Tower, the Church of Our Lady, the Basilica of the Holy Blood as well as all of the historic museums. Isabelle and Johan Creytens together with all the team, are very pleased to welcome you very soon at Hotel Heritage! ... more   less 
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Also Known As:
Hotel Heritage - Relais And Chateaux
Heritage Hotel Bruges

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