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“Lovely hotel, AMAZING staff but the restaurant feels like a bit of an afterthought”

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Hotel Heritage - Relais & Chateaux
Ranked #5 of 97 Hotels in Bruges
Certificate of Excellence
GreenLeadersBronze level
London
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Lovely hotel, AMAZING staff but the restaurant feels like a bit of an afterthought”
4 of 5 bubbles Reviewed October 31, 2012

We stayed in the Hotel Heritage for a short week over the summer and were very, very happy with the quality of the accommodation and the staff - who really cannot be faulted. There are only two things that rob this hotel of a fifth 'star':

1. The restaurant, which came highly recommended, was open very limitedly and offered a similarly limited range of food (though the lack of choice was compensated by the excellent quality). Also, a little more expensive than one would expect; not prohibitively expensive but still a bit on the high side.

2. The walls/ceilings/floors felt a bit thin. We were very much aware of everything going on in the room above us - whether we wanted to be or not!

That aside, it is a fantastic hotel, to which we would happily return (taking a travel kettle with us - a surprising omission for such a well stocked room).

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PatGarrett11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, November 26, 2012
Thank you for your review! Our staff goes above and beyond to service our guests and make sure they are well taken care of.
In our restaurant 'Le Mystique' we serve a 3,4,5 or 6 course menu, and an 'à la carte' menu with limted dishes but beside this we serve some regional 'flavors' suggestions too.
Restaurant is open each evening from Tuesday until Saturday, 3-course menu available from
€ 45pp.
We hope to see your again in Bruges soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,640 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (200)
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English first
Yarm, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed October 31, 2012

We have just returned from 3 nights here and had a lovely time. The hotel is impressive in terms of decor and atmosphere and the staff are certainly a major asset as they are exceptionally friendly, helpful and attentive. Our room was well decorated and clean although it wasn't the biggest hotel room we have stayed in. We booked the sauna one day which was well worth it as you have the spa/sauna area to yourself which includes showers, robes, slippers, loungers, sauna and steam room for no charge. The hotel bar was lovely and cosy and we ordered coffees and hot chocolates which came with three free mini cakes and biscuits. In general we had a lovely stay but there were a few negatives - the price of the hotel is not cheap so I feel breakfast should be included. Our shower had a terrible leak so the floor was soaking wet after each shower and the double bed was two singles pushed together. We were slighly disappointed by these things as the rest of the hotel is lovely.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BEV W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, November 5, 2012
Thank you very much for your nice review, we're happy ro read you found value in our service.
But we feel sorry that you did not enjoy our Champagne buffet breakfast, our prices are quite reasonable for a four star rated property and we strive to offer the best possible service and amenities for all our guests. Should there ever be an amenity that is not working properly, we urge our guests to call reception immediately so that we may address it.
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Hertfordshire, United Kingdom
Level Contributor
225 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 bubbles Reviewed October 29, 2012

We stayed herein the 26 th October for two days and the hotel was great , good value and very attentive staff made he stay more pleasurable.

The night bar was very good and nothing wa too much to ask

We will go back

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bird4589
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, November 5, 2012
We are glad you enjoyed the hotel and we hope to have the opportunity to wolcome you back to Bruges!
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Indianapolis, Indiana
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 24, 2012

Slower, more friendly, more relaxed after spending time in the big cities...a splendid balance to our two week trip. Hotel Heritage was a big part of that enhanced comfort with a good-sized, well-appointed room with character. It is very well located to the center city, steps away from everything. The staff was a highlight; genuinely friendly and extremely helpful. We lost bags on the train system and even though we were no longer guests the staff went out of their way to provide assistance. Brugge and The Heritage are definitely worth the side-trip and we now wish we would have spent another day there.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tajaw3278
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, November 5, 2012
Thank you so much for your review! Yes indeed Bruges is a charming city, we hope you will return to the Venice of the North! It was our pleasure to help you with the lost bags as our highest priority at the Heritage Hotel is to provide a top personalized service!
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Glasgow, United Kingdom
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed October 17, 2012

Myself and the Mister (and his friend) were here end of September for a 3 day stay in Bruges. I had been contemplating where to stay as during our last visit to Bruges a few years ago we stayed at the exellent Montanus. However, I am so glad I eventually paid the wee bit extra cost and booked here. It was everything I thought it would be and more! Firstly the location is brilliant, literally round the corner is a great wee square full of pubs and restaurants, round the next corner is Markt Square. So central! Secondly the staff are amazing, so friendly, polite and really couldnt do enough for us. The receptionist in particular is just a star!

The bar and lounge area are so welcoming and cosy, I really wanted a go on the piano as I was nursing a glass of wine after a night out one evening!

Our room was stunning! People seem to complain on trip advisor about the size but ours was completely adequate, big bathroom and the high ceilings along with the decor were gorgeous, who can complain about a beautiful big bed, comfy with little scatter cushions and big plump pillows. I particularly loved the chandelier! I want one in my bedroom now. Nice extra touches are bose surround sound system, plasma telly, and an ipad! Also they put through a wee sheet every morning telling you what the weather will be like for that day.

We didnt eat breakfast as we felt it was a little overpriced but I wish we had even just one morning but I was vetoed!

I would highly recommend this hotel, it was simply a joy! P.S. you even got 3 postcards courtesy of the hotel and they would post it for you at no extra cost to yourself!

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank dollydebs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, November 5, 2012
We are delighted you enjoyed your stay and hope you will return to magical Bruges soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, Scotland
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed October 15, 2012

We stayed for one night at the start of October - the hotel is gorgeous and very charming - the reception staff were very friendly and helpful, giving us tips on good places to go and walk around the city. The bedroom was pretty small but it was well proportioned and we still seemed to fit in it just fine, the bathroom was a little tired with a few cracked tiles etc but it was all very clean. The location is fantastic - on a quiet street right next to the main square. We didn't have breakfast so can't comment on the food but I'd definitely recommend it to anyone heading to Bruges.

Room Tip: If you want real luxury upgrade to a suite as the standard rooms are quite small.
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gclairewilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, October 17, 2012
We are thrilled that both location and our fiendly staff left a good impression!
Thank you for your review!
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Naples, Florida
Level Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed October 13, 2012

What a beautiful hotel. From the moment you arrive you are welcomed !! Our room was just perfect even though there was no view..Charming and comfortable and romantic... A must hotel when visiting this beautiful city. Free wi fi and they even had a ipad for you to use in the room.
Hotel lounge are was charming as well. All staff could not have been better.
Enjoy!!!!

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Inasue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review, October 17, 2012
We are so happy you enjoyed our charming hotel, the prefect romantic getaway!
Wa can't wait to welcome you back in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Heritage - Relais & Chateaux

Property: Hotel Heritage - Relais & Chateaux
Address: 11 Niklaas Desparsstraat, Bruges 8000, Belgium
Phone Number:
Location: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#2 Green Hotel in Bruges
#2 Business Hotel in Bruges
#3 Romantic Hotel in Bruges
#4 Luxury Hotel in Bruges
#6 Family Hotel in Bruges
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Heritage - Relais & Chateaux 4*
Number of rooms: 22
Official Description (provided by the hotel):
Perfectly situated near the Market Place, the four star boutique Hotel Heritage Relais & Chateaux is within walking distance of the city's most desirable sites, including the theatre district, shopping district, gourmet restaurants, and popular tourist attractions, such as the Belfry Tower, the Church of Our Lady, the Basilica of the Holy Blood as well as all of the historic museums. Isabelle and Johan Creytens together with all the team, are very pleased to welcome you very soon at Hotel Heritage! ... more   less 
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Also Known As:
Hotel Heritage - Relais And Chateaux
Heritage Hotel Bruges

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