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“Magnificent; superb hotel, elegant and stylish in a gorgeous area”

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Hotel Heritage - Relais & Chateaux
Ranked #5 of 97 Hotels in Bruges
Certificate of Excellence
GreenLeadersBronze level
Reviewed September 5, 2011

We booked this hotel as part of a driving tour of Europe in our 60s car, so safe parking and a good location were paramount. We paid EU170 for the room and I wondered on booking if it could be worth the price. Actually, it was a bargain. We arrived more than two hours before check-in, but without delay, we were ushered up to our exquisite, elegant room. What a treat! Our classic car was carefully tucked away in a secure parking area and our bags were quickly delivered to the room. This was a tonic after staying at a digusting Radisson the previous night, what a relief! Apart from the very beautiful decor at the Hermitage, the hotel provides cable TV included my beloved BBC, and free WiFi. Linen, room fitout, everything of a very high standard. The details were lovely too - the little card under the door in the morning with the day's forecast. The bottles of water to take with us when we left for the day. Service was superb. In the morning we had a delicious continental breakfast (EU11 pp and really worth it, very high quality). The hotel has an amazing 13th century vaulted gym and several elegant, restful reception rooms. Location is totally perfect, only minutes to loads of lovely restaurants and shops. Very much looking forward to returning.

Room Tip: Even our 'standard' room was superb
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  • Stayed: August 2011, traveled as a couple
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Thank BootieBoot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BackofficeHeritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded September 14, 2011

Our staff goes above and beyond to service our guests and make sure they are well taken care of. Thank you so much for your kind words.

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969 - 975 of 1,741 reviews

Reviewed September 5, 2011

Great location, good quality fixtures in room, stylish restaurant and bar area. Staff were friendly and very amenable - much better higher standard of service than most of Bruges, where service can be quite surly. Overall we were very impressed with this hotel and will stay again.

  • Stayed: September 2011, traveled with family
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Thank HawkFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BackofficeHeritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded September 14, 2011

Thank you for your comments. It was a pleasure to have you as our guest and hope to welcome you again very soon !

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Reviewed September 2, 2011

This Hotel is in a fantastic location. It is in the heart of Bruges and surrounded by lovely restaurants to suit many different culinary requirements. The Market is a one minute walk away and it is close to the shopping streets. The room we stayed in was spacious with beautiful décor and the bathroom was incredible with a big shower and bath and plenty of room to move around. The staff was very friendly and always helpful. I will most certainly stay here again. This was the best value for money Hotel I have ever stayed in, and I do travel a lot.

Stayed: August 2011, traveled as a couple
Thank Maryke V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BackofficeHeritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded September 14, 2011

We strive to offer the best service and value for our guests. We're delighted you enjoyed your time in Brugge !

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Reviewed August 31, 2011

Stayed at the Heritage for 3 nights. Absolutely ideal for touring Bruges, being about 100m from the main market square yet in a quiet road. Felt really relaxed in the hotel, friendly staff, nice furnishings and a cosy atmosphere. Lovely breakfast with a good variety and served until 10.30 am so you can take your time getting ready. Bedroom, whilst not being huge, was more than adequate, nicely decorated, and very well appointed with large flat screen TV and loads of channels, Bose radio, computer with free internet access, bath and shower. There is a sauna but we didn't try it out. There's a bike hire place 2 doors down, which we did try out - a very cycle-friendly city.

  • Stayed: August 2011, traveled as a couple
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Thank XOrchard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BackofficeHeritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded September 14, 2011

We are located on a quiet street, but close to a lot of activity. Thank you so much for your review ! We're looking forward to your return !

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Reviewed August 31, 2011

We spent 4 nights in this lovely and tastefully decorated hotel. It is in a very central location, a couple of minutes walk from the Markt. We slept well - the bed was very comfortable and the room, very quiet at the back of the building. Not a great outlook but we didn't care - we were tired and in need of a rest and we certainly had that in Hotel Heritage. The breakfast which had plenty of variety (the freshly sqeezed orange juice was a treat!) kept us going for most of the day. The staff could not have been more helpful and pleasant. The information given to us the evening we arrived was invaluable - it was very helpful to be given a map with walking routes marked out on it. (A previous reviewer complained of the smell - we have visited recently - late August 2011, and there was no smell so it must have been a short lived problem!)

This was our first trip to Bruges and the first time we have been to the continent by Eurostar. The whole experience (getting there, the transfers, the hotel, the people, eating out, the weather) was very pleasureable. Definitely recommended.

  • Stayed: August 2011, traveled as a couple
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Thank Mairi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BackofficeHeritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded September 14, 2011

We are so happy to know that you enjoyed our city, and that our hotel played a role in making your stay memorable ! Our breakfast is indeed one of the highlights at the hotel.

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Reviewed August 30, 2011

Great hotel, really friendly and helpful staff located right in the heart of Bruges.

  • Stayed: August 2011, traveled as a couple
    • Value
    • Sleep Quality
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Thank Bestservedchilled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BackofficeHeritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded September 14, 2011

It is great that you enjoyed your time in Bruges. Thank you for the comments !

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Reviewed August 29, 2011

The hotel itself was lovely as others have pointed out, but during our three night stay there was the most horrible stench right throughout the main sections of the hotel (the lobby and corridors). Our room was mainly unaffected although sometimes the smell would waft in now and again.

I can only assume that this was a one-off problem with their drains given that no other reviewers have mentioned it (and believe me, it would have been impossible not to notice!)

Other than that the rooms are very nice, albeit on the small side, and the location is just great. But until they sort out the smell, I'm not sure I could recommend staying here.

Stayed: August 2011, traveled as a couple
Thank Spandauspanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BackofficeHeritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded September 14, 2011

Thank you for your comments. We did have a problem with our system and took immediate steps to resolve it, and everything is in order. We look forward to welcoming you to our hotel sometime again in the future.

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Additional Information about Hotel Heritage - Relais & Chateaux

Address: 11 Niklaas Desparsstraat, Bruges 8000, Belgium
Phone Number:
Location: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#2 Green Hotel in Bruges
#2 Business Hotel in Bruges
#3 Romantic Hotel in Bruges
#4 Luxury Hotel in Bruges
Price Range: $208 - $1,102 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Heritage - Relais & Chateaux 4*
Number of rooms: 22
Official Description (provided by the hotel):
Perfectly situated near the Market Place, the four star boutique Hotel Heritage Relais & Chateaux is within walking distance of the city's most desirable sites, including the theatre district, shopping district, gourmet restaurants, and popular tourist attractions, such as the Belfry Tower, the Church of Our Lady, the Basilica of the Holy Blood as well as all of the historic museums. Isabelle and Johan Creytens together with all the team, are very pleased to welcome you very soon at Hotel Heritage! ... more   less 
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Also Known As:
Hotel Heritage - Relais And Chateaux
Heritage Hotel Bruges

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