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“Fanstastic hotel”

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Grand Hotel Casselbergh Bruges
Ranked #11 of 97 Hotels in Bruges
Certificate of Excellence
Reviewed November 21, 2012

We stayed here for 1 night - the hotel is beautiful - the reception and bar area have wonderful high ceilings and really olde- worlde charm.
We had a quality room which was at the back of the hotel in the new part - the room was really nice and clean and quite modern, the bathroom was very modern and had a separate shower and bath. The view from the room wasnt great - it was a small car park but we had no issue with this at all.
The bonus of this hotel was the sauna and steam room - a really nice place after a long day of sight-seeing.
Will certainly stay here again and would highly recommend

  • Stayed: November 2012, traveled as a couple
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Thank Cheekymonkey1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,060 - 2,066 of 3,496 reviews

Reviewed November 20, 2012

The hotel is handsome, basically well furnished, comfortable, and serves a good breakfast, with an obliging dining room staff. The location is magnificent. The hotel itself is rather preening in its confidence that its idea of what customers want is actually what customers want. The reception desk was supercilious and smug. We needed help with a lot of baggage after a long trip, and the lift had to be accessed by a flight of stairs. They said they had no obligation to help us because they were not a 5-star hotel (how many stars did they have? 4). We were told that was the law in Belgium(true? !) . They condescendingly went on to tell us that if we waited. one of the reception staff would help us. We waited, and after a while gave up. When I later asked to speak to a manager, I was invited to wait, and after more minutes than was polite or civilised, I again left without getting attention. I felt the waiting period was a calculated snub. Certainly no one followed up, though they had our room number.

The room was nice, except for poor lighting. The lifts are a nightmare. They all go to different places, and you need room cards swiped in a particular way to get anywhere. The lift to our room was up a flight of stairs anyway. The parking is accessed by a cumbersome megalift, which you access by a series of phonecalls. When you get there, the width of the parking spaces requires computer precision. The whole set-up is excessively and prissily "protective," or self-righteous, with no consideration for ease of use. The hotel would be very good if it wasn't stiflingly preoccupied with its own idea of itself and had a real concern for the well-being of clients. The staff, outside the reception desk. seemed good. On balance, disappointing and indeed dismaying, when it needed only a slight change to be excellent.

  • Stayed: November 2012, traveled as a couple
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4  Thank V_Isitor317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 20, 2012

We stayed for 3 nights and loved every minute. It's the perfect location for exploring Bruges. It is only a three minute walk into the central square.

Our package included Eurostar and we were upgraded to an executive room (in the old part of the building) and Champagne breakfast each day. The room was stunning. Not the sort of décor I'd want at home - but perfect for an historic building. Rich colours and fabrics with no compromise on comfort. The huge bed had scrumptious pillows and above it there was a chandelier. The bathroom had an extra big bath as well as a stand alone shower. It was also impeccably clean.

The hotel serves only breakfast. There was a big range of breads and pastries alongside cheeses and cold meats, as well as bacon, eggs and sausages. There are no other dining facilities - which is a shame because they'd probably do a good job!

Even if you're not staying here its worth popping into the bar and library. The prices for the bar are very reasonable - 3:50 euros for a Brusge Zot and 3 euros for a hot chocolate.

Service was definitely 4 star and there were a couple of people who offered 5 star service.

I would recommend this hotel to anyone.

Room Tip: If you want real luxury book rooms in the old part of the hotel.
  • Stayed: November 2012, traveled as a couple
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1  Thank Sarah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 19, 2012

Our company booked this hotel for a two day set of meetings and conference. The hotel itself is quite impressive; the front is a set of medieval buildings combined, and at the back a new modern structure has been inserted into the former courtyard.
The lobby and most of the public rooms are housed in the old portion of the building, and as such have very high ceilings, posh wall coverings, antique style furnishing, and atmosphere.
The business rooms and restaurant are housed in modern section, and as a result are far-less architecturally inspiring.
My room was one of the modern rooms, and as a result my view was out over a small car-park to a nice tree-lined park and canal… quiet and fine, if a bit ordinary.
The hotel service was very good, the restaurant service was adequate but in no way could they be called friendly.
The most inexcusable thing about the entire experience was the watery filter coffee, and the inability to get a real espresso or cappuccino in the breakfast room. They do have a coffee machine up in the bar, but it is not operated until the bar opens. I guess if this is the worst thing I can think of, then the hotel is doing fine, …but given its pretentions as a first class hotel (and the cost) I would expect them to be better equipped for breakfast.
Overall I would recommend the hotel, but know that there is excellent coffee only 100m outside the front door.

Room Tip: There are "old" rooms in the front, and modern rooms in the back... you should ask for you...
  • Stayed: October 2012, traveled on business
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Thank canswiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2012

We had a wonderful one-night stay at the Grand Hotel Casselbergh, and I highly recommend it to anyone visiting Bruges. We paid slightly extra for one of the executive rooms in the old part of the hotel (the front of the hotel is a gorgeous old building - the back of the hotel is a modern addition). I highly recommend paying a little extra for the upgrade. Our room was absolutely beautiful - large with extremely high ceilings and large windows overlooking the road below. A huge chandelier hung over the bed. The bathroom was beautiful with a nicely sized walk-in shower with very strong water pressure. The public areas of the hotel are wonderful - very nicely decorated. The little bar is super cute - we enjoyed having several beers there. The hotel is located just a few steps from the Burg - an excellent location. The staff were incredibly friendly and helpful. Again, I can't recommend this hotel highly enough. If we return to Bruges one day - and I hope we do - we will definitely stay here again.

We had dinner at Schaar-Bistro. It was excellent. It's a short walk from the hotel - along the canal and away from the touristy town centre. I highly recommend it.

Room Tip: Pay extra for one of the rooms in the old (front) part of the hotel.
  • Stayed: November 2012, traveled as a couple
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2  Thank benjin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 12, 2012

My girlfriend and I stayed here last year for three nights and absolutely loved it!

Although the general feel of Bruges was wholly positive anyway, the staff here were extremely friendly and very, very helpful! We spent most of one night speaking to a girl behind the bar who gave us some great information on places to go and visit the following day. The hotel itself is a stunning building with a perfect architectural blend of old and new with fantastic décor and great facilities.

We loved Bruges and we loved Grand Hotel Casselbergh! We will be going back again this year with friends of ours!

  • Stayed: December 2011, traveled as a couple
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2  Thank Dom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 11, 2012

We arrived here on Friday 2nd November having booked via railbookers.com for a special occasion - my birthday. Railbookers had informed us that we would get a room upgrade on our arrival, sadly though the hotel disagreed.

Fortunately after talking for a short at Reception, we had an Executive Room with a wonderful chandelier and two champagne breakfasts - and a lovely box of chocolates. What could have been an awful start to our weekend was rescued.

Our room was clean and spacicious. And the bed very comfortable - if I had to make a recommendation the pillows could be better.

The breakfast had everything we could want and the eggs were perfectly cooked for my wife's preferences.

We spent some time in the Wellness area and found it very relaxing.

All the staff are friendly and very helpful and the hotel bar area is worth visiting.

Our two taxi rides to this hotel varied significantly - 10.40Euro there and 7.40Euro on the way back to the train station...

  • Stayed: November 2012, traveled as a couple
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1  Thank ObjectiveAdvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Casselbergh Bruges

Address: Hoogstraat 6, Bruges 8000, Belgium
Phone Number:
Location: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Spa Wheelchair access
Hotel Style:
Ranked #11 of 97 Hotels in Bruges
Price Range: $149 - $371 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel Casselbergh Bruges 4*
Number of rooms: 118
Official Description (provided by the hotel):
The Grand Hotel Casselbergh has many qualities that will guarantee you a special stay. Rich history is combined with modern luxury. The location, at the heart of the historical centre of Bruges - a UNESCO world heritage city - with its wonderful mediaeval buildings and idyllic canals, make the hotel unique. This luxurious hotel has been created out of three historical residences known as 'Casselbergh', 'Zeven Torens', and 't Fransch Schildt'. These buildings were owned and lived in throughout many centuries by leading citizens and the local aristocracy. Breathe in and enjoy the atmosphere of a bygone age! To the rear, a new wing has been added with quality architecture that is perfectly integrated with the surrounding buildings. Grand Hotel Casselbergh has 118 elegant rooms. They combine modern luxury with the authentic charm of 18th-century Bruges. The hotel has various meeting rooms, 40 parking places, and a superbly appointed wellness centre in the 16th-century cellars. This romantic hotel is certain to enchant you and welcome you with its attentive hospitality. ... more   less 
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