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“Terrible!”
1 of 5 bubbles Review of Carillon

Carillon
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Ranked #607 of 707 Restaurants in Bruges
Price range: $10 - $49
Cuisines: Belgian, Seafood, European
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Lunch, Drinks, Dinner, Accepts American Express, Accepts Mastercard, Accepts Visa, Highchairs Available, Outdoor Seating, Reservations, Seating, Serves Alcohol, Waitstaff, Wine and Beer
Romsey, United Kingdom
Level Contributor
8 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Terrible!”
1 of 5 bubbles Reviewed December 21, 2013

We went here a couple of years ago and this place was excellent ! Now it is terrible! The staff are very rude and condescending ! Water was €8 a bottle they even tried slipping extra drinks on the bill! Our steaks (normally a safe option) varied massively in size and quality. One was big and really tasty. The other 5 were tough as old boots! Service was terrible and we got put on a table next to the toilets! We come to Bruges every Christmas and have found some great places to eat...... This is not one of them!

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Beau D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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445 reviews from our community

Visitor rating
    29
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    45
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    230
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Nottingham, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Donkey Service and Food”
1 of 5 bubbles Reviewed December 17, 2013

Visited Bruges recently, and was looking for a bite to eat in the city centre. Place seemed busy so thought it must be good, but it was overpriced and the food was joke. €17.50 for a hamburger? a joke hamburger? call the po-leece.

Also the food took like almost an hour to arrive (I did say the place was busy but most of the people there had already been served). There were people there that walked out because the food was taking so long to arrive.

I think the fact that the food was hugely overpriced when measured against the quality compounded by the wait for the food made the experience not worth while.

  • Visited December 2013
    • Value
    • Service
    • Food
Helpful?
2 Thank Sonny367
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basingstoke, United Kingdom
Level Contributor
178 reviews
81 restaurant reviews
common_n_restaurant_reviews_1bd8 107 helpful votes
“Maybe better than one star?”
3 of 5 bubbles Reviewed December 9, 2013 via mobile

Visited for evening meal with out reading reviews. Ok not the greatest restaurant ever but acceptable pastas at a reasonable price in this expensive city. However won't be returning.

Helpful?
Thank WalkingWithBoots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Level Contributor
2 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“shocking staff”
1 of 5 bubbles Reviewed December 9, 2013

Had misfortune to visit this restaurant on Saturday 7th December 2013, I witnessed the rudest staff I have ever seen and the whole incident described by Stevelondon 13 was exactly as he described it. The manageress should be fired. We also waited over an hour for our food and only got it after a number of requests to the waiter, we had only ordered one pizza and one peace of cherry pie, hardly difficult, apparently there had been a mix up in the kitchen with our order. Another group of Brits on hearing what was going on put their menus down and told the waiter they would go rather than wait that long and they where told, ' Go, get out then' by the same manageress whilst the young waiters just smirked as if this was her normal way of dealing with customers who were not happy with the service. There's so many restaurants to choose from, don't waist your time visiting this one.

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank della_andy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
“Worst place ever, terrible service and bad food. Avoid at all costs.”
1 of 5 bubbles Reviewed December 7, 2013

I've eaten in many places round the world and this is the absolute worst I've had the misfortune to stumble into.
Staff were rude to the point of being insulting, sniggering at us when we asked where our food was after an hour and quarter wait from our soup starter. The funny thing was we ordered the "quick lunch".
We said we didn't want the main as we were fed up with waiting and would pay for the soup and the beer we had but don't want anymore as we were unhappy. Instead the waiter brought our stew 2 mins after asking, it looked like it had been thrown up onto and all over the plate, the meat was stone cold with warm sauce poured over it. After having it dumped infront of us we called the waiter over to complain and say we were not happy about the food. We were then shouted at by the manageress, who told us that we had to eat the stew as it was ready. When we refused and asked to pay for what we had consumed we were told we had to pay for the whole meal including a desert we hadn't even seen otherwise the police would be called. When we asked to see the owner who was no more than 20 feet away in the next room, he refused saying he had a heart condition and couldn't deal with any stress.
I don't know how this place is still open or how the staff have jobs!!

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Stevelondon13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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