Booked a room at the hotel and got a confirmation that we would be charged on arrival and every thing was ok. In the morning of the stay we traveled 3 hours to get to Leuven to check-in at the B&B. Upon arrival the owner of the B&B told us there was a problem with the reservation system and the B&B was fully booked. We were not able to stay in the hotel. She was trying to make us feel sorry for her because she would lose her reputation. But she wasn't pro active in helping us with an other hotel, only after we became difficult. She knew that we would arrive and did nothing before we got to the hotel.
She did send us an unexplainable mail (the exact words were: Sorry Casa Ra Toca is Complet. Error de Exspedia) in the morning of the stay which we saw at arrival at the hotel.
At the end we couldn't stay in Leuven because we didn't have an hotel.
Thank you very much for a disappointed visit to Casa Ra Toca!More
- Free Wifi
- Room Service