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“Decent hotel” 3 of 5 bubbles
Review of Novotel Leuven Centrum

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Novotel Leuven Centrum
Ranked #4 of 17 Hotels in Leuven
GreenLeadersBronze level
Oldenzaal, Overijssel, Netherlands
Level Contributor
251 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“Decent hotel”
3 of 5 bubbles Reviewed March 3, 2014

Spent just one short night in this hotel to conduct business in Leuven. Its conveniently located within walking distance to the city center. They have their own parking garage where you can park your car against I believe a fee of around 25 euro a day. The rooms are clean and nice in size. The air conditioning works okay although it doesn't get the room very cool. I was missing a rack to put my suitcase so used the couch instead. The sink in the bathroom was not draining well. Even during the whole night water stayed in it, so there is no way that the cleaners couldn't have noticed it while cleaning the room. Pity that they didn't undertake action to have it fixed.

Internet speeds are good and there is no limitation on the amount of devices to connect to wifi.

  • Stayed March 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank NL_Koen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SophieVanRiet, Front Office Manager at Novotel Leuven Centrum, responded to this review, March 8, 2014
Dear Sir,

First of all, thank you very much for staying at our hotel as well as writing your experiences down for us read.

We are very happy that your stay at our hotel met your expectations.
For your information, the parking fee here is 12€ per night stay.
On the other hand, we would like to apologise for the sink that didn't drain like it should. You are absolutely wright, this should have been noticed when cleaning the room if this had been the case. We have taken action to ensure that this will not happen again.

Once again, we thank you for choosing our services and we hope to welcome you again very soon in Novotel Leuven Centrum.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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599 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Harrogate, United Kingdom
1 review
3 of 5 bubbles Reviewed February 25, 2014

After a long journey by coach we were looking forward to a hot meal. but instead of a quick meal from a set menu it took nearly two and a quarter hours to get through three courses, no staff to explain and certainly no apology. The service was appalling and when we found the manager he could only offer that it always took at least two hours to eat a meal in a restaurant in Belgium. We certainly will not be eating at this hotel in future. The cooked breakfast was adequate and the room was clean and warm (the thermostat was set at off but the room was still very warm)

  • Stayed February 2014, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank 712neilw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SophieVanRiet, Front Office Manager at Novotel Leuven Centrum, responded to this review, March 8, 2014
Dear Sir,

We would like to start by thanking you for taking the time to write us your comments of your stay at Novotel Leuven Centrum. Your satisfaction is our major concern and your feedback is of great importance to us.

We are very sorry to read that the sequence of the dishes was not swiftly enough to provide you a pleasant diner. Indeed, there were a lot of covers at the same time, but as I can detect, your expectations were not completely compatible with reality. First of all, the menu was not a set menu. A choice for first and main course needed to be made, which implicates that a certain amount of time needs to be spend on making the dishes.
When I read your comments I have been checking the time schedules of the restaurant bills, and to my amazement, the time between making the orders and paying the bills was on average 1h30, which is a very acceptable time for a 3 course meal.
We are very sorry if you felt like service was not adequate, but we understand that you needed explanation about the course of dinner so we have taken action on this part to make sure this will not happen again.

Finally, I would like to thank you for staying at our hotel and we hope that your next experience will be more consistent with your expectation.

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch
Level Contributor
92 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
2 of 5 bubbles Reviewed December 31, 2013

We stayed in the Novotel Leuven Centrum for four nights in December. The hotel is located down the street from the train station and is maybe a ten minute walk between the station and the hotel. There isnt a lot around the hotel other than the Stella Artois brewery, but there are shops and restaurants near the train station and better options for food in the city center which is a further walk.

The staff at the Novotel ranging from the front desk to the maids to the bartender were all friendly. The front desk staff were helpful and spoke excellent English. Wifi was free.

The room itself was large and about twice the size of the rooms of the Ibis Leuven Centrum. The toilet and shower were in separate rooms. There was ample storage space for storing or hanging clothing. There was a small desk on which you could work and a sofa on which to sit. The room was clean.

Breakfast was served on the ground floor in a large dining area. There were a lot of options for food and the dining area was large enough that you could find tables even when the big tour groups which appeared to frequent the hotel were eating breakfast. There is a cafe on the ground floor as well where you can get drinks or coffee and a restaurant in the evening.

However, there were problems. The room itself was uncomfortably warm which made sleeping at night a problem. We turned down and then off the heat, but this did not solve the problem . To reduce the temperature, we opened the windows to the December air. This was OK during the weekend when the traffic was light and the brewery not busy, but incredibly noisy during the day. Plus on weekdays, trucks were busy on the road below at 5AM and so we were being woken up. Even with the windows shut during the day, we were still hearing noise from the trucks doing work outside the brewery. Also the bed was not that comfortable.

We had booked part of our stay at the Ibis Leuven Centrum and we were happy to make the change despite the smaller rooms at the Ibis. We chose to shift because although the Novotel was less expensive than the Ibis for the four days we were there, the price of the Novotel was much higher than the Ibis for the last two days of our stay. The Novotel has a lot going for it in terms of cleanliness, location near the train station, the size of the rooms and the dining options, but I would not stay there again. The hot rooms, the proximity of the brewery, the distance from the city center and the noise were all negatives during our stay.

Alternatively, we found the Ibis Leuven Centrum to be well located, to have an equally friendly staff and overall to be a better choice despite being lower in terms of the ranking of the Accor Hotels. However, we also found the Ibis rooms to be much smaller than the Novotel rooms and the Ibis isnt as nice as the Novotel so maybe not a good option if you like your space.

  • Stayed December 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mhnstr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linz
Level Contributor
131 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed November 29, 2013

This hotel is located close to the train station. That's perfect since you enter the train at Brussels airport and leave it about 15 minutes later in Leuven. The hotel is a smart place for any business meetings with different meeting rooms, a good restaurant and a a well assorted bar.

The rooms provide enough space and the stuff is friendly and helpful. The breakfast buffet is typical continental, but offers a wide range of sausage, ham, cheese, marmelade, fresh fruits, juices and joghurts. If you prefer English breakfast you'll also get bacon, fried eggs, baked beans, grilled tomatoes or mushrooms.

Conclusion: The combination of accessibility, price and meeting facilities are a goodreason to chose this hotel.

  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dude_loves_to_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walton-on-the-Naze, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed November 20, 2013

As I said last year this is a fine hotel for the price me and my friends paid. It's only a very short walk from some decent restaurants and bars. The staff are friendly and multi-lingual and the whole hotel is clean and well lit. It is easily found as it stands out above all the surrounding buildings with the well-known "Novotel" sign as a marker of where to go! I can't think of anything else to write as I put it all in one of my previous reviews but I have to get to 200 characters to submit the review!! ZZZZZZZZZZZZZZZZZZZZZZZZZZZzz lol

  • Stayed November 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mattman74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed November 15, 2013

I have stayed at many Novotels before.This hotel meets all the norms one can expect from a Novotel.The staff is friendly and helpful.Location is excellent, parking in basement of hotel is great, walking to city center takes about 15 to 20 minutes,one can walk to city center along shopping streets (Diestsestraat or Bondgenotenlaan) is good value for money and we had the breakfast included in the price of room.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Fei1943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed November 10, 2013

Stayed here for one evening whilst visiting local friends. Staff were very friendly and helpful. Location was very central and handy for most things you'd want to do in Leuven. Lots of bars and restaurants within walking distance, but not so close that they're going to disturb your sleep at night.

Breakfast buffet was ok, nothing spectacular but ok for 10 Euros.

Hotel was definitely good value for money.

Room Tip: I don't think there was wifi in the room, you had to connect via cable. Wifi was available at re...
See more room tips
  • Stayed November 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ecosse_Unique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Leuven Centrum

Property: Novotel Leuven Centrum
Address: Vuurkruisenlaan 4, Leuven 3000, Belgium
Location: Belgium > Flanders > Flemish Brabant Province > Leuven
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#3 Luxury Hotel in Leuven
#3 Green Hotel in Leuven
#4 Business Hotel in Leuven
#4 Romantic Hotel in Leuven
#4 Family Hotel in Leuven
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Leuven Centrum 4*
Number of rooms: 139
Official Description (provided by the hotel):
This modern and trendy hotel is the perfect base from which to discover the historical centre of Leuven and the surrounding area.From this convenient location you can easily visit many old treasures, such as the famous 15th century Town Hall, built in a Gothic architectural style. Take advantage of the main train station and the highway in the vicinity to explore the wide and green surroundings of this art city. Back in the hotel, you can work up a sweat in the fitness room and afterwards enjoy a drink in our bar or have something to eat in our Foodsquare restaurant. The bustling nightlife is just a stone’s throw from the hotel , but if you prefer to relax, you can indulge in a relaxing steam bath or you can retreat in your spacious, comfortable and stylishly decorated ‘Next’ room. All the ‘Next’ rooms, according to the new novotel concept, are non smoking and are provided with free WIFI and coffee and tea facilities. Up to 2 children (15 years and under) stay free when sharing with parents.The Novotel Leuven is also the ideal place for your business trips. It is close to major road networks and the train station, and has six meeting rooms accommodating 200 people for seminars or conferences . A stay in the historic and lively city of Leuven is always a pleasure! ... more   less 
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Also Known As:
Novotel Leuven Centrum Hotel Leuven
Leuven Novotel
Accor Leuven Centrum

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