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All reviews free movies pool table great hotel trendy hotel pedestrian area junior suite excellent location nice room nice bar great shower nice stay the heart of the city central location city trip comfortable beds parking garage excellent breakfast
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Reviewed 1 week ago via mobile

The location of the hotel is perfect - just 2 min away from the city hall, Oude Markt etc. it’s in the city center but very quite place; breakfasts are nice, staff is very friendly; some small construction in front of the hotel but this is obviously temporary

Date of stay: March 2019
Trip type: Traveled as a couple
Thank rainykeano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimE2058, Sales Manager at pentahotel Leuven, responded to this reviewResponded 1 week ago

Dear rainykeano,

Thank you for sharing your experience with us. It is always a pleasure to receive positive feedback. We are happy to see that you have enjoyed your stay.

We hope to welcome you again in the future.

Kind regards,
Tim Evens – Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 week ago

This hotel needs a complete makeover. Although price is reasonable, nothing works properly in this place. And please ensure that you have an internet that works properly. this is 2019 not 1989... The price is too high for what you get.

Date of stay: March 2019
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank KAHL1816
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimE2058, Sales Manager at pentahotel Leuven, responded to this reviewResponded 1 week ago

Dear guest,
First of all I would like to thank you for having taken the time to write your review.
We're very disappointed to see that your stay didn't reach your expectations.
It seems that our lifestyle hotel is not really your style since you suggest a complete makeover.
Our free of charge internet available everywhere in the hotel is high speed internet but you might notice a delay when sharing big files, playing online games or during video conferencing for example.
Customer feedback is very important to us, so could I therefore ask you to contact me on tim.evens@pentahotels.com so we can look into this more closely. We'd love to know what else isn't working up to your standards so we can immediately take action.
I hope to hear from you soon and wish you a great day in the meantime!
Regards,
Tim Evens - Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 week ago

The Penta is very centrally located. There is a parking garage. Please do follow the guidelines on how to get there. It is truly easy once you know.
The room was nicely decorated with modern stylish touches.
Breakfast is good, the usual hot and cold food in a buffet style. Can't go wrong here.

Date of stay: March 2019
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
1  Thank peter3764
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimE2058, Sales Manager at pentahotel Leuven, responded to this reviewResponded 1 week ago

Dear peter3764,

Thank you for sharing your experience with us. It is always a pleasure to receive positive feedback. We are happy to see that you have enjoyed your stay.

We hope to welcome you again in the future.

Kind regards,
Tim Evens – Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Spent one night at the pentahotel in Leuven and we can highly recommend it. Great location, friendly staff and nice design. Especially the late check-out time on Sundays at 3pm is brilliant (free of charge). Breakfast looked good as well.

Date of stay: February 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Tourist67887045611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimE2058, Sales Manager at pentahotel Leuven, responded to this reviewResponded 3 weeks ago

Dear Tourist67887045611,

Thank you for sharing your experience with us. It is always a pleasure to receive positive feedback. We are happy to see that you have enjoyed your stay.

We hope to welcome you again in the future.

Kind regards,
Tim Evens – Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

literally the noise is so bad that you cant sleep and they party every night from 23:00 (11:00pm) to 05:30 (5:30 am) good luck if you decide to stay at this hotel. The location is OK but be very careful if you drive and contact the hotel because you can pick up a 80$ fine without knowing how to get to the location.

Date of stay: February 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Sunshine24496001181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimE2058, Sales Manager at pentahotel Leuven, responded to this reviewResponded 3 weeks ago

Dear guest,
Thank you very much for your review about your stay in penta hotel Leuven.
We regret to hear that your experience was not as good as you expected and we'd like to apologize for that.
pentahotel Leuven is situated in the middle of the city-centre. Due to the well-regarded universities, Leuven is known to be a "student-city". There are many bars in the city and on some nights the students walk the streets in between them. I am sorry we can not do anything about the noise from outside. Luckily there are almost no cars or busses in our street which makes it a very calm and safe street to walk. We send the route descriptions with a proper explanation & pictures, a couple of days before the arrival to the mail-address from the booker. Normally you should have received it, but I'm very sorry if you didn't.
Thank you once again for your review and we hope to have the opportunity to welcome you back to penta hotel Leuven. In case we can convince you to stay with us again, please send your enquiry to sales.leuven@pentahotels.com.
With kind regards,
Tim Evens - Sales Manager.

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