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“I was fine”

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Ibis Leuven Centrum
Ranked #6 of 18 Hotels in Leuven
GreenLeadersBronze level
Reviewed June 9, 2013

Cozy hotel in a great location. Warm hospitality. Small but comfortable room, quiet despite overlooking the main street. Too little space to store clothes. No hangers! Very good service. Reasonable breakfast buffet.

  • Stayed: May 2013, traveled solo
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Review collected in partnership with Accorhotels.com
Thank adicarlo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMibis, Manager at Ibis Leuven Centrum, responded to this reviewResponded June 17, 2013
Google Translation

Nous vous remercions pour vos commentaires suite à votre séjour à Ibis Leuven Centrum.
C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.

Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs.
Carolina De Bruycker
General Manager Ibis Leuven Centrum

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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127 - 133 of 480 reviews

Reviewed June 7, 2013

Stayed there for one night while travelling to Leuven for business.

Room was tiny, really tired, and on a low first floor overlooking the noisy street.

Most embarrassing feature of a hotel claiming to be 3*: lack of shower or bath unit (see pictures).

Breakfast comes as continental including some dry bread and sweaty ham.

All this for 120 euros for the room and 14 for the breakfast - making it extremely bad value for money.

  • Stayed: May 2013, traveled on business
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3  Thank Mihalis84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMibis, Manager at Ibis Leuven Centrum, responded to this reviewResponded June 17, 2013

Dear Sir, Dear Madam,
Thank you for taking the time to tell us about your experience at Ibis Leuven Centrum.
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Carolina De Bruycker
General Manager Ibis Leuven Centrum

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 3, 2013

stayed for 3 nights in a very small single bed room, that would be ok if the price was not so high and it was not stinking like sewage evrytime I was coming back to the room! (had to leave the window opened in the bathroom all the time...!) Moreover having a velux window means that evry nights that it was raining, you can not sleep! A breakfast at 14 euros it certainly overpriced, again, for some dry bread and not at all appetising croissant and/ or pain au chocolat (that you are not even sure to get, if you wake up too late!) Better go to the bakery less than 5 minutes away from this hotel. and I won't even comment on the 'welcome' from the staff... almost inexisting!

  • Stayed: May 2013, traveled on business
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Thank rs8284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMibis, Manager at Ibis Leuven Centrum, responded to this reviewResponded June 17, 2013

Dear Sir, Dear Madam,
Thank you for taking the time to tell us about your experience at Ibis leuven Centrum.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Carolina De Bruycker
General Manager Ibis Leuven Centrum

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 1, 2013

The hotel is perfectly located in the centre, near all the tourist areas and is easy to find. Yes, rooms are small but are clean and comfortable, and have everything you need, including a massive, and very comfy, bed! Room was very clean and bedding/sheets and towels were changed daily. Shower was spotlessly clean. Personally, I slept perfectly, but being in the town centre, I can see how a light sleeper may find getting to sleep a bit tricky with people moving around outside until the early hours, but this didn't bother me. Hotel staff were attentive and polite. Excellent value for money, I'd definitely visit again.

Stayed: May 2013, traveled solo
Thank Hannah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMibis, Manager at Ibis Leuven Centrum, responded to this reviewResponded June 17, 2013
Google Translation

Bonjour,
Nous sommes heureux que vous avez passé un bon moment chez nous! en espérant de vous voir à nouveau. Cordialement
Carolina De Bruycker
General manager Ibis Leuven Centrum

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 31, 2013

Very small rooms, even if clean. 14 euros for the breakfast is really too much, unless you are a "senior" eater!
Prices are really variable over the time and the advance of your booking, First I booked at 77 euro. After 1 months 109 one additional nigth and finally 129 euros close to the end.

  • Stayed: May 2013, traveled on business
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Review collected in partnership with Accorhotels.com
Thank Willy64Milano_Italy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 20, 2013

the goods are very good. we slept until 9.00h.
room is small, but very clean. Wooden floor. 2 minutes walk to the "oude markt". A nice hotel,decent rooms. Unbeatable location ! Shopping streets begin littereally at the hotel-entrance. You can leave your car in the hotel car parking, for a daily fee (14 euros). We did not order breakfast, alitlle bit expensive (14 euro's). Have diner at "taste of Asia". In expensive ans very good

Room Tip: back side, its quiet, cosy and nice,
See more room tips
  • Stayed: May 2013, traveled as a couple
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1  Thank schliek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 16, 2013

I recently stayed at IBIS Leuven hotel which was ideally located for my needs. But, unfortunately that is where it stops. On arrival I turned my laptop on and went out to meet some friends, on returning to my room I noticed that my laptop was completely soaking wet and water was literally flowing out of it, there was no other possible place from where the water could have possibly come from except above which was an airco unit. In the morning I called the reception and the manager a Mr de Man came and saw the water damage and took photos and it was agreed that I should buy a new laptop and he'd put a claim in with his insurance company. In the meantime I bought a new laptop and even cheaper one than my original one and sent the receipt and the receipt from my now ruined laptop to the hotel. I was fobbed off with every excuse possible and then they decided that it was not possible that water could come out of their airco system so they refuse to refund me for the damage caused by their faulty equipment. This is not the way to treat a client. I for one will not be staying at any IBIS hotels again in the future.

  • Stayed: March 2013, traveled with friends
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Thank AmstelWillem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ibis Leuven Centrum

Address: Brusselsestraat 52, Leuven 3000, Belgium
Location: Belgium > Flanders > Flemish Brabant Province > Leuven
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#5 Green Hotel in Leuven
Price Range: $77 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Leuven Centrum 3*
Number of rooms: 72
Official Description (provided by the hotel):
The Ibis Leuven Centrum hotel is located in the historic centre of Louvain, near the university. Easily accessible from the E40/E314, it is 20 km from Brussels airport. Very close to the theatre district, Old Market Square and numerous restaurants, it is 8 km from the Brabanthal Exhibition Centre. It proposes 72 rooms and provides a bar serving snacks 24/24, private covered parking and Wifi wireless Internet access for guests on a business trip. ... more   less 
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Also Known As:
Accor Leuven Centrum

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