we were planning to eat here, but after having to deal with an extremely rude waiter/owner, decided to leave before our dinner arrived.
we arrived at 8:00, were given a table, and after a little while our order was taken, two 'brochettes' and two drinks. after waiting for about 30-40 minutes without getting our drinks, i asked a waiter kindly if we could get our drinks. they were immediately given to us, no problem. then, after waiting some 40 minutes more -people that had order together with us or after us had long gotten their meals or even finished- i asked very kindly if our order was not forgotten. then the (other) waiter (older, unpolite, glasses, might be the boss?) went inside and after coming back he told us we orderd at 8:50 and were being impatient, "there was a 150 people there so we better be patient!". to which i replyed it might have been a little earlier then 8:50, 8:00 to be precise, which we were very sure off because of the huge clock in front of us. he told me i was lying, it was impossible and went back in, telling us 'they are making your food'. after this, i didn't feel like staying there, so i went inside to tell the waiter behind the bar (who was polite and took our order) that i didn't like to be called a liar by this guy and wanted to pay our drinks and leave. the rude waiter came back -eyes rolling, sighing loudly- told me there were 300 (allready doubled!) people waiting for their food, i was only waiting for 25 minutes, i was being impossible, i should go to mcdonalds, ...
i don't have a problem with waiting (even if it is 1 hour 15 minutes and the menu says it's 15 minutes) -really i don't- but there is no way i can accept being called an impatient liar after just really politely inquiring about our food. i feel sorry for the other people who work there that they have to deal with a coworker or boss like that. he clearly is NOT capable of dealing with any sort of stress and knows nothing about customer service.
i have been to many restaurants, and have been working in one for the last 10 years, and this is the worst customer service i have ever seen.
i will recommend everyone to never visit this place again