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Ghent River Hotel
Ranked #11 of 38 Hotels in Ghent
Certificate of Excellence
Reviewed March 14, 2014

Stayed for 1 night at the Ghent river hotel , very clean and spacious room, nice comfortable bed, bathroom was clean and modern. WiFi was good (code given at reception). On the doorstep to all the sights of Ghent.

  • Stayed: March 2014, traveled as a couple
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1  Thank Andy127429
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIVER72, Manager at Ghent River Hotel, responded to this reviewResponded April 4, 2014

Dear Andyn

I wanted to pass on my sincere thanks for taking the time and trouble to complete your Trip Advisor comments.

I was delighted to hear that you enjoyed your weekend trip at our hotel so much and that you enjoyed the spaciousness of your room as well as our great location.

We very much look forward to welcoming you to the Ghent River Hotel again.

Yours sincerely,

Philippe Destray

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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295 - 301 of 1,025 reviews

Reviewed February 28, 2014

Very Clean modern hotel, not stuffy at all.
The rooms were large, Tea n Coffee provided, nice comfortable bed.
Only complaint was small thin towels, no makeup/ shaving mirror, and no extraction in bathroom.
The bathroom was a room separated from the bedroom by a very thin wall, and as such was no very private
There was also noise from outside.
Because the hotel was a previous warehouse noise insulation was not good.
Nice breakfast room, decent choice of food.
Good location, bars and restaurants around the corner,
Getting into the carpark was a bit tricky due to the one way system!

  • Stayed: February 2014, traveled as a couple
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1  Thank angiemow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIVER72, Manager at Ghent River Hotel, responded to this reviewResponded April 4, 2014
Google Translation

Beste,

Ik was zeer geïnteresseerd in het lezen van uw feedback , die voor ons van groot belang is. Wij zijn zeer blij om te horen dat uw verblijf naar wens was en hebben ook de paar verbeterpunten met veel interesse gelezen.

Wij zouden u graag in ons hotel terug te ontvangen! Mocht u in het vervolg bij ons boeken dan raad ik u aan om een kamer in het moderne gedeelte van het hotel te vragen, deze zijn het beste geisoleerd.

Ik dank u voor uw commentaar.
Vriendelijke groeten
Philippe Destray

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Reviewed February 20, 2014

Good tidy rooms which are decorated with authentic features of the old building as it was. Eventhough its not possible to dine at the hotel the service is very good with a very good breakfast room facility and very friendly and helpfull staff. The city it self give full possibility's for vArious outstanding cuisine.

  • Stayed: February 2014
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1  Thank AndreCornelis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIVER72, Manager at Ghent River Hotel, responded to this reviewResponded February 24, 2014

Dear Andre

Greetings from the Ghent River Staff! So very nice of you to write such positive feedback. Hopefully my staff can welcome you again in our hotel during your next visit to our lovely city!

Kind regards

Philippe Destray

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Reviewed February 6, 2014

This hotel is in a good location, about 5 minutes from the old centre of Ghent, and we booked a deluxe room on the river side, which was very nicely appointed - comfy bed, big bath, etc. However, as another reviewer has recently said, this was not a 4-star experience, and not worth the high prices. The room service was particularly bad – the bed was roughly made up and towels folded, but there was no attempt at making the room look nice in any other way...no tidying, no removal of empty water bottles, and a dirty glass from the bar wasn't washed, let alone removed.

Also, we were in Room 220, the furthest corner from reception, which doesn't receive wi-fi. I told reception that we couldn't go online, and was told that there had been problems in that room. We'd booked the room two months earlier, so why were we put there? We were relying on wifi for our holiday plans, so had to buy a 3G plan with our UK mobile phone company instead - not ideal. We did have a nice stay, but it wasn't worth the money we spent. As this was a special holiday for us, I expected more.

  • Stayed: February 2014, traveled as a couple
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1  Thank Judith R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIVER72, Manager at Ghent River Hotel, responded to this reviewResponded February 24, 2014

Dear Judith R

I am sorry to hear your stay was quite disappointing for you. Being a 4star hotel, I take a personal interest in ensuring that our Housekeeping Team maintain the highest standards. So I am sad to hear the room was not cleaned well.
I understand that the problem with the bad wifi connection was annoying. Every room should have a good wifi connection, I agree. As you can imagine we have a regular maintenance programme in the hotel, however problems can slip in between checks, so we thank you very much for alerting us to the problem and although it is a bit too late as far as your stay with us is concerned, all rooms have a working wifi connection.
Thank you for your feedback and again I’d like to apologize for the inconveniences.

Greetings

Philippe Destray

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Reviewed January 29, 2014

This is a medium sized , quite modern hotel , located within easy walking distance of all the attractions of central Ghent. Considering its location , finding the hotel and the parking was relatively straightforward ( not always the case in some cities !) . Apart from Satnav , you can follow the signs to P( arking) 1 Vridjmarket.
Check in was very fast and the room was already ready even though I arrived early ( 13.00). Room was quite standard for a modern hotel ,( nicer than a budget chain but not 4* ) comfortable bed, TV with a few English channels , Kettle, free Wi Fi. modern bathroom and everything clean.
Downside of room was that the heating only works when you are in the room, so it was cold on arrival and on return from evening out . The room heated up but the bathroom remained a bit cold. The shower was only warm ( not hot ).
Breakfast was OK, usual Continental choice + a couple of not very appetising looking hot food items ( scrambled egg and streaky bacon) . Absolutely typical for this type of hotel everywhere in France, Benelux etc
In the reception there is a small lounge and bar area . Only bottled beer. In any case there is a lot of choice of places to eat and drink in the vicinity and in the centre.
Check out was a bit slow as they only had one machine for credit cards.

  • Stayed: January 2014, traveled on business
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1  Thank Albermarle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIVER72, Manager at Ghent River Hotel, responded to this reviewResponded February 24, 2014

Dear Albermarle

Thank you for your constructive feedback. I am glad to read you enjoyed your stay in general, in spite of some shortcomings. Hopefully my staff can welcome you again in the future!

Greetings

Philippe Destray

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Reviewed January 29, 2014 via mobile

For the price and the rate, we were expecting much more. Location cannot be better and we had the Deluxe rooms on the river side. But besides that the hotel doesn't offer facilities and comfort of a 4-star hotel, only its high prices! For the same cost, prefer the Rijlof.

  • Stayed: December 2013
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Thank DeborahGeneve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIVER72, Manager at Ghent River Hotel, responded to this reviewResponded February 24, 2014

Dear Deborah

I was most interested to read your valuable feedback, but was sorry to hear that our hotel was not able to offer you what you expected from it. We always try to give our guests value for money and a great all-round experience. Thanks again for your feedback.

Greetings

Philippe Destray

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Reviewed January 16, 2014

My first visit to this hotel in Gent, arrived late at night but receptionist was all ready for me to check in so all sorted, incl wifi code.
Room was huge,but here is watch out, rooms with a 40, ie 240, 340 are right beside the stair well, and as a result it was quite noisy also it appeared to be near an airvent so there was a general humming all night..think if i had arrived earlier i would have asked to be moved, was that tired though it didnt disturb me.
That being said room was clean, bathroom was modern, shower powerful and bed was really comfortable.
Breakfast room was very nice and a good selection, rate was very good value.
Would stay again

Room Tip: avoid a 40 in the number...see above
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  • Stayed: January 2014, traveled on business
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Thank Jeremy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ghent River Hotel

Address: Waaistraat 5, Ghent 9000, Belgium
Phone Number:
Location: Belgium > Flanders > East Flanders Province > Ghent
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service
Hotel Style:
Ranked #11 of 38 Hotels in Ghent
Price Range: $110 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ghent River Hotel 4*
Number of rooms: 80
Reservation Options:
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