There was a booking problem with one of the main 'Booking' websites and my reservation was not allocated to my account. When I came to check details there was nothing showing on my account so I figured I had messed it up. I subsequently booked the Gent Ibis Opera instead.
This was mostly my fault I'll admit - though learn from my mistake and make sure you are logged in to your account when you book. I tried to explain the situation but received threats of court action over non-payment. Amazing since I had secured the rooms by CC. While I was happy to pay for the 'no show' costs for the first night, the B&B Azur proceeded to take a second night (against cancellation policy) as well. They then refused to refund the additional night offering a 'discount'. So in summary, aggressive, threatening and ultimately dishonest.
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