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“Charming, clean and in the center of Ghent”
Review of Hotel Onderbergen

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Hotel Onderbergen
Ranked #11 of 37 Hotels in Ghent
Certificate of Excellence
Gent
1 review
“Charming, clean and in the center of Ghent”
Reviewed January 27, 2013

Nice, big and clean room with an individual style but without too much clutter. Friendly staff. The only downside is the breakfast which has to be eaten at the pub next to the hotel. Nothing wrong if you have enough time but if you don't have much time, it's not ideal: you have to order your breakfast of choice and of course that means it's fresh and also very tasty, but you have to take into account that you need about half an hour to have breakfast.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Nele C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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324 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
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  • English first
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English first
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 15, 2013

We were in Ghent for a romantic getaway just the two of us and had picked this hotel because it seemed friendly, cosy and comfortable. Unfortunately, it was none of that.

We had ordered a double room with a double bed, but when we arrived found that our room had a twin bed that was pushed together. When we complained to the receptionist she said that all the beds in the hotel were like that and that they had never had any complaints. Thought this was a bit hard to believe we figured we gave it a try.

This was a serious mistake. Because of how the beds were arranged the mattresses were slanted to the middle and all night we kept rolling into the middle crack. We normally prefer to sleep together (which is why we wanted a double bed to begin with), but sleeping in the crack between two beds is not comfortable and we woke up un-rested and with broken backs.
So we figured we would offer the hotel one more chance to provide us the double bed we had ordered and if they couldn’t just move to another hotel.

To our shock the hotel insisted on holding us to their 3-day cancellation policy and charging us for the remainder of the stay. After some discussion they said they would put the room back online and that they were 98% certain they would be able to rent it and in that case would charge us. With the other hotel we had booked in the meantime we had the option to cancel until 6pm and the receptionist promised to call us before then to let us know if they were unable to rent out the room.
We didn’t hear anything, so assumed the matter was closed and the next day we wrote them an email to that effect. Few minutes later we got a call saying that they were unable to rent out the room and that they had charged our credit card!!!

We are obviously disputing the claim through the credit card company, but this was not the hassle we were hoping for short romantic get-way.

Location, etc is good, but don’t be deceived by the cute boutique image. The beds are really uncomfortable and the hotel management seems more interested in squeezing money from their customers for services not rendered, than delivering on their promises!!!

Room Tip: Unless you prefer sleeping seperate, avoid this hotel altogether. Marriotte and Sandton were very ni...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Sahan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkshire, UK
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 3, 2013

The staff were very helpful and friendly, they answered all our questions and queries before we arrived and whilst we were there. The family room was very large ( 1 double bed, 2 singles and bunk beds) and had really comfortable beds. The food in the restaurant was good and they welcomed our 3 children. We parked in a car park 5 mins walk away which was easy to access but as we were so central we didn't need the car. It was quiet but very convenient. I would highly recommend this hotel to anyone visiting Ghent.

  • Stayed December 2012, traveled with family
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Helpful?
1 Thank FamilyJW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, Scotland, United Kingdom
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 24, 2012

Only a few minutes walk into the old town along the canal. Two minutes for the main shopping area too so location is excellent. Our room (8) was right at the top and the end of a corridor so we heard no noise from any other guests or street traffic. Very comfy, huge bed and clean, modern rooms. Definitely recommend this hotel and would happily stay again.

Room Tip: Room 8 while not the largest really feels cozy and tucked out of the way.
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  • Stayed November 2012, traveled as a couple
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Helpful?
1 Thank PoLRweb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 13, 2012

This place was just what my small group of 5 friends needed. The room had 2 queen/king ish sized beds and bunk beds. The bunk beds were really need in that you could fold the top bunk up and stash it against the wall. It was in walking distance of tons of places. The nearby car park was reasonably priced. The hotel was clean and comfortable.

  • Stayed August 2012, traveled with friends
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Helpful?
1 Thank hodges019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nijmegen, The Netherlands
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed October 26, 2012

This bed and breakfast was really worth the money spent. It is quite centrally located in Ghent. The rooms are very clean and nicely decorated. The staff is very kind and pleasant. I would recommend it for a weekend break.

  • Stayed March 2012, traveled on business
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Helpful?
1 Thank dicklaurant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton, United Kingdom
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 19, 2012

In a small side street in the centre of Gent the Onderbergen , Owned By and Irishman ! Run by very friendly belgium and English staff, Its a boutique hotel every room different , Like all city centres you have to think about parking but in normal belgium efficency theres plenty , right in the centre so acess to local shops , resturants and sights is all a few mins walk . I love this city its quirky , friendly , great food , Lots to do . The Hotel is fantastic , at the front is the Irish Bar and Pub grub that would challenge your mothers cooking . There is no noise from the bar to to Hotel so a goods night sleep ensured . I have stayed a many times . Ask for the room with the bath in the middle - Fill with hot soapy water and take a rubber duck - You only live once ,

Will return many times , Its got WiFi , Great Food , Good Prices , You can book a parking space .

See You soon

Andrew

Room Tip: Every One in different theres one with a free stading bath in the room - Go for it its such a laugh
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank andrew m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Onderbergen

Property: Hotel Onderbergen
Address: Onderbergen 69, Ghent 9000, Belgium
Location: Belgium > Flanders > East Flanders Province > Ghent
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #11 of 37 Hotels in Ghent
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Onderbergen 2*
Number of rooms: 24
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